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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
December 19, 2013
We came in with the attitude I know they're not really going to do anything for us, but we were totally unprepared for what we recieved. The treatment we recieved from the time we walked in from th really going to do anything for us, but we were totally unprepared for what we recieved. The treatment we recieved from the time we walked in from the time we left was true customer service. They made us fell like we were the most important customers in the place even thought we knew there were others. We felt so at ease. Everyone worked effortless to make sure we were pleased and truly satisfied with our purchase. I would recommend any and everyone I know looking for a car or truck to please give BIG STAR a chance. They want let you down. I can't can't even begin to say enough about Don and Ron they were magnificent. Just pure gentlemans and truly professionals. Customer service is their middle name. More
by lovelady04
Employees Worked With
Don Hawthorne, Ron Daniels, Rick Gonzalez
December 16, 2013
I want to start by saying the reason for buying the F150 I want to start by saying the reason for buying the F150 was my F350 was stolen over the Thanksgiving holiday in south Texas. After Thanksgiving I g I want to start by saying the reason for buying the F150 was my F350 was stolen over the Thanksgiving holiday in south Texas. After Thanksgiving I got a rental car to drive my wife, step son and black lab back to Florida with a short stop in Houston. I called Big Star Ford on my way into Houston and on the other end of the phone was Lou. I explained my situation and gave him my criteria for the type of truck I wanted. He researched the in stock vehicles and returned my call promptly. Once he confirmed he had a truck in stock that matched my criteria, I made an appointment to view the vehicle. I arrived at the dealership about two hours after and he had the vehicle pulled up and ready for a test drive. Once I drove the vehicle, I knew I had to have it. I then told Lou I wanted to proceed with the negotiations, but did not want to haggle and instead wanted a bottom line price. He approached Bert Sadler with the request and with very little back and forth, Bert came over and we were able to make a deal. I want to say a very sincere thanks to the Lou and Bert for understanding my situation and being able to accommodate my need for a vehicle on my terms. What I can’t stress enough is that Lou listened to what my needs were and went out of his way to ensure they were met. My experience at Big Star Ford was stressful, due to my unique situation, but the staff at Big Star went above and beyond to ensure my satisfaction. Sincerely Guy Huie More
by guyhuie
Employees Worked With
Louis Mancinas
November 29, 2013
We were zoned in on a blue dodge & when we got there to sign papers on it then we were notiffied last minute that it was having a lot of problems. We were offered another dodge, that we wound up liking. to sign papers on it then we were notiffied last minute that it was having a lot of problems. We were offered another dodge, that we wound up liking. It delayed us quite a bit because we were on a limited time frame to get a truck and because of our limited time, we had no other option other than to go over our budget. Whitlee provided very good service. More
by stahelr1
Employees Worked With
Pablo Tovar, Whitlee Lucher
October 18, 2013
I decided to contact Big Star Ford because it is close to the house and I am glad I did. Sky was quick to respond to my request for a new explorer. He was very patient with me and my wife. They did not ha the house and I am glad I did. Sky was quick to respond to my request for a new explorer. He was very patient with me and my wife. They did not have one with the options we wanted on the lot. They took the time to find one with all the options we wanted and had it there the next day. They gave me a good price for my trade and finance was quick and easy. John spent about 30 minutes showing me all of the bells and whistles that the new explorer has. Overall it was an easy process from start to finish. I will be going back to Big Star in the future and will be recommending them to my family and friends. More
by jtopperf97
Employees Worked With
james, Sky DeJohn, John Taylor, Ryan Rivera
October 14, 2013
Sky was very quick to respond to my email which was fantastic because I was in a hurry to get a new car. I had done my research online and knew what I wanted and he did not try to talk me in to anythi fantastic because I was in a hurry to get a new car. I had done my research online and knew what I wanted and he did not try to talk me in to anything else like many other salesman would. The price was more than fair especially with the $200 discount. Once we got to the dealership in person the sale went very quickly and was actually very fun! They were having a fiesta that day and we were able to enjoy free fajitas and entertainment while we waited the short time for finance to approve me. Overall my experience here was very exceptional and I would refer anyone to buy a car from here in the future. More
by valeriefaye87
Employees Worked With
Sky DeJohn
October 13, 2013
Sky was great to deal with and made my purchase easy.John went over all the technical stuff on the new expedition. James made the financial process easy. went over all the technical stuff on the new expedition. James made the financial process easy. More
by brmccoy5
Employees Worked With
Sky DeJohn
September 23, 2013
We have gone to auto nation by Gulf freeway (champion Ford Dealership) looking for this truck 2014 F-350 super duty Platinum and they were not friendly nor didnot take interested in our business, But Chr Ford Dealership) looking for this truck 2014 F-350 super duty Platinum and they were not friendly nor didnot take interested in our business, But Chris Olsen makes you feel so comfortable and friendly which we really appreciated he took the time to show us the trucks and explained things to us. This experience was much better than when we bought our Escalade on 2009. More
by gomez_jose
Employees Worked With
Chris Olsen
September 20, 2013
Sky DeJohn and the staff involved was very helpful in helping me make my decision. The honesty, and frendliness is what won me over. I love my ford 2014 Fiesta. I couldn't have gotten better service any helping me make my decision. The honesty, and frendliness is what won me over. I love my ford 2014 Fiesta. I couldn't have gotten better service anywhere else. More
by msa64
Employees Worked With
SKY DEJOHN, Sky DeJohn
September 14, 2013
WOW! After shopping on the internet and locating a truck that matched my criteria I was dreading going to the dealership. Being a guy I was anticipating the long drawn out process of purchasing a vehicle. A that matched my criteria I was dreading going to the dealership. Being a guy I was anticipating the long drawn out process of purchasing a vehicle. After meeting Jose Joel Hernandez all those fears disappeared. He was knowledgeable and personable and quick. The entire purchasing event was the quickest I have ever done. My girlfriend even said "That was quick"! EEEyup! I was able to drive home in a new truck. THANKS BIG STAR FORD! More
by MB2356
Employees Worked With
Jose
August 29, 2013
Very friendly staff and process of obtaining a loan was smooth. They let us test drive the vehicle for the weekend and made sure we were knowledgeable about the functions of the vehicle and programmed our smooth. They let us test drive the vehicle for the weekend and made sure we were knowledgeable about the functions of the vehicle and programmed our phone to the my touch system. John Taylor will give you exceptional service if you have any problems with your vehicle. We have bought three of our vehicles there and always check them first before going anywhere else! More
by Djcasar
Employees Worked With
Jacques Davidson and John Taylor , Jacques Davidson
