Big Star Ford

Baiting This person Ali at big star ford in Manvel told me on the phone that he will set an appointment for me come and test the vehicle I wanted and look ove This person Ali at big star ford in Manvel told me on the phone that he will set an appointment for me come and test the vehicle I wanted and look over the trade in vehicle. I texted him that I'm on my way and he said "welcome". So I show up and I'm met by another person that didn't even know what I was doing there who told me that they SOLD the car last night. They then tried to sell me other cars. I walked out. They probably never had the car and was baiting to get you there. Extremely unprofessional and I would never give my money to these people. More

Kevin was the BOMB!!! Great staff!!! Kevin was the awesomest! Very helpful, very courteous, very kind, very professional. I never saw him frown the whole time I was in the Great staff!!! Kevin was the awesomest! Very helpful, very courteous, very kind, very professional. I never saw him frown the whole time I was in the dealership. He was on top of everything!!! He anticipated my every move. Pretty quick too! I would definitely come back again for my next car!!!! More

Could be a scam....? Big Star Ford - Manvel Texas. Experience started off OK but as with all previous dealerships I have purchased cars from the sales people love to play Big Star Ford - Manvel Texas. Experience started off OK but as with all previous dealerships I have purchased cars from the sales people love to play on your emotions, leave you waiting forever and generally tell you a bunch of nonsense. This was no different. Anyway having agreed my trade in and a cash payment for the remainder I was ready to write a check. The dealership had all the necessary personal information etc. Then came what I can only class as a scam? Please complete this credit reference for your Title documentation. What rubbish. When I refused the salesperson showed his anger. So finally I did drive away with the car following 3 hours of absolute time wasting that I am sure they just did for the sake of it. Even the finance guy didn't try to sell me an extended warranty! All done I drove home only to realize my mistake of not having checked if the owners manual was in the glove box. Having spoken to two people on the phone and being promised a call back by the sales person I have yet to hear from them. Terrible. AVOID THIS PLACE is my advice. They are plenty of other garages where you will be treated better and they’d be happy for your business. Their thank you letter that arrived today stated I had chosen them as my local dealer! That is taking liberty and far from the truth. Footnote: tabled a note on BBB which got their attention immediately. So lets give credit where its due, some redemption is they answered that query admirably with regards paying for an owners manual which I appreciated. 9 days later the sales chap called and said one would be in the post with the missing battery tool. Thank you! More

Great experience Karl Alfeld and Rafael Bradley were wonderful to work with and provided quality customer service. Everyone welcomed us and we didn't feel like they we Karl Alfeld and Rafael Bradley were wonderful to work with and provided quality customer service. Everyone welcomed us and we didn't feel like they were trying to take advantage of us, which has happened in our past of car-buying experience. Highly recommend this dealership!! More

Very shady expirence I went in on a Saturday and worked a deal on 2016 platinum f150 and ended up leaving a deposit and trading my old truck in. They said they would have I went in on a Saturday and worked a deal on 2016 platinum f150 and ended up leaving a deposit and trading my old truck in. They said they would have the truck Monday and it would be ready Tuesday. I call on Tuesday and still no truck and when they send me the invoice or "pencil" so I can get the payment ready it suddenly went up a couple thousand dollars then origanlly agreed upon. After back and forth all day I agree to a higher price then before just to get the deal done. Then after I questioned the "fees" because they seemed high also the manager cancelled the deal and refunded my deposit. Could have been a real easy deal if they would have honored the price they agreed upon on Saturday. More

Easy to deal with, friendly staff Very easy experience dealing with Buzz and Clay. Very efficient and informative with respect to order, processing and delivery. Top notch experience a Very easy experience dealing with Buzz and Clay. Very efficient and informative with respect to order, processing and delivery. Top notch experience and would definitely purchase from Big Star again. More

Great dealer ship My frist time buying from Big Star ford was great. The sals manager Buzz and his sales person clay gave me gave me top notch service. They made sure t My frist time buying from Big Star ford was great. The sals manager Buzz and his sales person clay gave me gave me top notch service. They made sure to listen to my needs and wants, and did there best to get it for me. Also the financial personal charles made it non-nail-biting for me . He to made sure to listen to where i beeded to be in price. He and the sales team lead by Buzz made sure i got close to my payment. I do appreciate all that buzz and his team did fir me. I will with no doubt buy from them again. Keep up the great service. More

Never again!! I purchased a vehicle from Big Star and used this dealership for service and body repairs. They pressure you into buying a vehicle and then cannot de I purchased a vehicle from Big Star and used this dealership for service and body repairs. They pressure you into buying a vehicle and then cannot deliver on any promises. You drive. We listen. Listen to who? I have purchased another vehicle from another dealership that knows how to treat its customers. Do not let prices tempt you. This is the worst Ford dealership in Houston. More

Horrible Please beware of the sales people and the finance people, they scam people, they tell you one thing then they charge you a lot of fees on paper that t Please beware of the sales people and the finance people, they scam people, they tell you one thing then they charge you a lot of fees on paper that they do not disclose or explain upfront. Then when you question them after the fact, they say "we can't do anything and that's the way it is! Read everything before signing! The worst experience of my life 😡 More

It was a good experience It was so far the best car buying experience I have ever had. Everyone was very professional and friendly. I would definitely come back to big star fo It was so far the best car buying experience I have ever had. Everyone was very professional and friendly. I would definitely come back to big star for my next car. More