Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Repair Take our Fiat in for a chip on top and left it there four long weeks and it never got fixed. We gave up and picked it up. When we got home we notice t Take our Fiat in for a chip on top and left it there four long weeks and it never got fixed. We gave up and picked it up. When we got home we notice there were 5 big marks on the drivers side where someone had something in there pocket and didn't brother to remove before hand. Also someone steal our handbook. When I called about this we were told they don't have anyone that would do that. Sorry dealership is not the word for this place. Beware they do not stand behind there work and will steal from you to boot. More

Great experience!! Troy was best!! Great experience! Very helpful! everyone there was helpful and always trying to make sure we were comfortable and happy! easy to work with. Worked Great experience! Very helpful! everyone there was helpful and always trying to make sure we were comfortable and happy! easy to work with. Worked hard to make me a deal I was happy! Troy Gibson was the best! He was very polite, helpful & a hard worker! Loved him!!! More

Good experience Me and my husband went to the dealers to check the price of the cars only and we get out driving a Challenger !!! Nice place , great service . The wor Me and my husband went to the dealers to check the price of the cars only and we get out driving a Challenger !!! Nice place , great service . The workers are very nice. Good experience!!!!! More

Did nothing and hadto take to another dealer to fix Don't even bother taking a warranty issue to this dealer. Had the car for a week and did nothing. Returned the car filthy! Someone in their shop did Don't even bother taking a warranty issue to this dealer. Had the car for a week and did nothing. Returned the car filthy! Someone in their shop did write "WASH ME" on the rear window. They do not return calls; rarely answer phones, and are completely inconsistent with what they are allegedly doing to you car --- btw the had less than 3,000 miles on it at the time --- so a new car. The words customer service do not apply at this place. More

Terrible experience Do not buy from Clearlake dodge PLEASE!!! It was the worst experience of my life. Sold me a truck and broke down 30 days later and I paid 2000 dollars Do not buy from Clearlake dodge PLEASE!!! It was the worst experience of my life. Sold me a truck and broke down 30 days later and I paid 2000 dollars just to get it repaired More

Customer service Seth groom was a great help and had answred all my questions and concerns I had with purchasing a new vehicle thanx for helping me out Seth groom was a great help and had answred all my questions and concerns I had with purchasing a new vehicle thanx for helping me out More

The cloud I went into the car lot with the intention of "just looking" .... the likelyhood of not being questioned was not likely. So all of the sudden I'm cove I went into the car lot with the intention of "just looking" .... the likelyhood of not being questioned was not likely. So all of the sudden I'm covered by a cloud thinking it was going to rain... but on the contrary I was over shadowed by a tall salesman who didn't seem like the typical salesman. He started a conversation which felt like he was interested in what I had to say...not just selling me a car. we went inside in efforts to find more of what I was looking for online.- used car... which I could afford. He explained things well, was professional and even followed up. Even though a gloomy day, I left with a little light to look forward to, I guess not all salesman are pushy which gives me the desire to come back. More

Purchased 2 vehicles Great experience! We knew what we wanted & Jimmy ferguson helped it happen! No waiting... ended up purchasing two vehicles with 2 trade ins. Appreciat Great experience! We knew what we wanted & Jimmy ferguson helped it happen! No waiting... ended up purchasing two vehicles with 2 trade ins. Appreciate the great work... More

Worst company we have EVER dealt with Purchased a 2017 Jeep Wrangler on April 15th, 2017, It was the WORST experience EVER! The salesman harassed us, sent inappropriate and threatening vo Purchased a 2017 Jeep Wrangler on April 15th, 2017, It was the WORST experience EVER! The salesman harassed us, sent inappropriate and threatening voice messages, and text messages. He even lied about who he was just to get us to call the company back! I finally got a hold of the "Customer Service Manager" as per the "owners" reply. I was able to speak to Customer Service Manager who in turn promised me that he would send a CD on the new Jeep to my email (which we were supposed to have when we purchased the brand new Jeep) Today is June 26th, 2017 and still no email! I have made several calls to this company and asked to speak to the GM all of which have gone ignored! I then called and talked to Cindy asking for the "Corp offices phone number" she LIED to me and gave me the name of Ruben and the phone number of (281) 652-1502 told me that, that was the GM's boss. I got a hold of Ruben and asked him is he was the "GM's boss" he told me "no." This company also put 11 hard hits on our credit when we told them to go with the company that we already had a good standing with. My credit score fell from 785 to 689 just like that! Now I am fighting with the credit reporting agencies! This is the WORST company we have ever dealt with. My husband works in the oil industry and has warned all his fellow workers about Clear Lake Dodge. To date, they have now lost over 24 new sales for vehicles. Believe me; they will lose much more! DO NOT DO BUSINESS WITH THIS COMPANY!!!! More

Purchase new Ram truck Sales rep had great attitude and customer service skills. Management worked with me to get the deal I was comfortable without high pressure sales tact Sales rep had great attitude and customer service skills. Management worked with me to get the deal I was comfortable without high pressure sales tactics. I would recommend them to my friends. More