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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,091 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
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Showing 2,091 reviews
Verified Customer
April 05, 2026
Wife and I have bought 3 vehicles from this place, have inquired about plenty more and have had nothing but bad experiences. The only thing good is the inventory. Had to go directly through the sales manag inquired about plenty more and have had nothing but bad experiences. The only thing good is the inventory. Had to go directly through the sales manager by way of a friend to get treated properly and get the vehicle I wanted. Years later saw a truck I wanted, set up an appointment, got passed off to another salesperson who didn’t care at all. Looked for the vehicle I wanted….. “sorry someone just purchased that”…. Thanks for wasting my time. Thought years later the service department might be different. Dropped my truck off and the service lady and guy that I dealt with were great and friendly but at the end of the day….. picked my truck up a week later… check engine light came right back on. Can’t win with this team. Will NEVER go back. More
by Jose
Employees Worked With
John Doe
April 03, 2026
The service representative did not demonstrate or understand oil weight (viscosity). When asked for the factory recommendations I was told “I don’t usually do diesels.” This has nothing to do with ba understand oil weight (viscosity). When asked for the factory recommendations I was told “I don’t usually do diesels.” This has nothing to do with basic knowledge of oil viscosity. There has been a large turnover in service reps. The qualified personnel appear to have been let go. I had a frontend alignment done and my steering wheel was not centered. I had to pay another shop to fix this. I am done with big star. No more. The communication was unprofessional as well. I was told my vehicle would be done the same day. It was not. I couldn’t get a reply to my text messages so i had to visit the dealership in person for status. When i pulled in the parking lot my vehicle was sitting first in the outbound side of the service portico area, washed and ready to go yet i could not get any responses to my inquiries over the phone. On top of that someone at the dealership “gave” me free sirius this was free for 3 mo ths and then you have to cancel or they start billing. It’s a scam. I had to deal with those people to get them off me. All in all, absolute awful. I bought my truck there and have been loyal regarding all service. No more repairs, services or new vehicle purchases will be coming from me. I hope you get some benefit from this review. I have been pestered 3 times for it. Now you have it. More
by BIG.ZIG
Employees Worked With
Service rep
March 25, 2026
The rep assisting me was quick to help, polite and she had great customer services skills. Jasmine thank you for your help. I will definitely be coming back. had great customer services skills. Jasmine thank you for your help. I will definitely be coming back. More
by acostaalma
Employees Worked With
Jasmine Rodriguez
March 22, 2026
Was not informed immediately when there was going to be a delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. More
by hhilliard37
Employees Worked With
Estefany
