Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Josh our service writer was excellent keeping the communication open and helping to understand what work needed to be completed to fix my issues. Last year this was not the case, that service writer communication open and helping to understand what work needed to be completed to fix my issues. Last year this was not the case, that service writer lack communication with me and made me feel like I was a nuisance for requesting updates. Great improvements More

Sales person is dishonest. The 2nd key fob I was given does not work. I can't download the documents I signed for my vehicle purchase that were provided to me on a flash driv The 2nd key fob I was given does not work. I can't download the documents I signed for my vehicle purchase that were provided to me on a flash drive. The vehicle I purchased was not available to take home on the day I purchased the vehicle. Promises made on the timeliness of receiving my truck were not met. More

Car I bought had ripped seats and hail damage very rude sales manager no help sales manager no help More

Dint like the treat of sales man and coworker feel i been cheat fix paper work behind my back wanted 60 months finance and got 66 months trusted finance guy when i told him 5 years not 5 and a half is my fa cheat fix paper work behind my back wanted 60 months finance and got 66 months trusted finance guy when i told him 5 years not 5 and a half is my fault not cheking but had all in a flash drive where i dint have a coumputer to check it right away More

Professional, courteous & fast service, this is the only place I’ll take my Jeep for service place I’ll take my Jeep for service More

The sales person was quick to greet us immediately upon entering the parking lot. He was friendly, courteous, knowledgeable and provided us the information needed. He kept us informed of the process alon entering the parking lot. He was friendly, courteous, knowledgeable and provided us the information needed. He kept us informed of the process along the way. More

The salesman Erik was great to work with. He was easy going, friendly, and transparent. I didn’t like the half truths from the finance department. If you want to be a great dealership you hav He was easy going, friendly, and transparent. I didn’t like the half truths from the finance department. If you want to be a great dealership you have to have integrity in all departments. More

Every thing was ok . Clean and respectful . Service wa ok. I was pleased I won’t be back Clean and respectful . Service wa ok. I was pleased I won’t be back More

Although the staff was consistently friendly, they were not efficient on communicating the delays or updates regarding my vehicle. I was told repeatedly they would only have my vehicle for 24 hours and it not efficient on communicating the delays or updates regarding my vehicle. I was told repeatedly they would only have my vehicle for 24 hours and it turned into two days. they would have kept it for three had I not called them and told them that I needed my vehicle back immediately. They stated they were waiting for a part to be delivered and it could be delivered anytime the following day by 2:30 PM. My frustration with this is they should have notified me the moment they realized that they didn’t have the part to complete the work. I had to call twice to get updates on my vehicle and I still haven’t received a call back letting me know the park came in so they could complete the job. More

After my vehicle was serviced, a "Service 4 WD" light came on. I need to have this corrected. came on. I need to have this corrected. More