Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Had a pleasant buying experience with Sales - Amber and the Sales Managers. Quick purchase i could complete in my working days. Big star dodge did not add a whole lot of additional charges to make my purch the Sales Managers. Quick purchase i could complete in my working days. Big star dodge did not add a whole lot of additional charges to make my purchase possible within budget. However, for the price, i wish they had included atleast a second key. More

Went in to ask about oil light being on after an oil change. Guy acted like they were to busy but nothing was in line. Typical new employees want paychecks but do nothing for them and is ruining a mans change. Guy acted like they were to busy but nothing was in line. Typical new employees want paychecks but do nothing for them and is ruining a mans business!!! Fire the whole service department they’re very unprofessional!! More

My Husband brought in his truck to have it aligned. But they took an entire day and did nothing so we had to pick it up and take it elsewhere. Looks like they wanted to perform more service on it and c But they took an entire day and did nothing so we had to pick it up and take it elsewhere. Looks like they wanted to perform more service on it and charge over a thousand dollars before even trying to service it for what it was brought in for. Will not even try this place ever again! More

With less than 1800 total miles on our brand new less than a month old GCL, We started experiencing Electronic control and air conditioning problems right after the first automatic software update downlo than a month old GCL, We started experiencing Electronic control and air conditioning problems right after the first automatic software update downloaded. Scheduling warranty service has turned into a few weeks of waiting to have our new jeep serviced. No loaners are available and we still have yet to get any update on when we can come in for warranty service. Not quite the new car buying experience we had hoped for! Mr. Dueñas More

I purchased a new 2024 Jeep Gladiator from this dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted infor dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted information about maintenance service packages, assuming it might be included in the "BIG STAR PACKAGE" listed in my paperwork. Unfortunately, the salesperson quickly passed me on to the finance department without explaining what the BIG STAR PACKAGE actually included. During my conversation with the finance representative, we discussed additional warranty and service packages, but the details of the BIG STAR PACKAGE were never clarified. Since this package was not clearly itemized on the other documents provided, I had no idea it was already included in the vehicle price. It wasn't until after I signed that I discovered hidden charges, including a $6,695 charge for window tint and market adjustment. After realizing the discrepancy, I returned to the dealership to clarify the numbers on my documents. I received the document shown here, where handwritten notes attempted to explain the cost breakdown. Despite my attempts to understand why a $7,950 dealer discount combined with a $7,640.25 rebate only totaled $17,305.25 instead of $15,640.25, I was told by the finance representative that they were "too busy" to speak with me. On a later visit, the finance director provided the price breakdown of the BIG STAR PACKAGE, but they could not give receipts or official documents for items like the 1-year ceramic coating or the $6,695 window tint and market adjustment. When I expressed my frustration, the conversation ended with a dismissive, "I'll kick you out." As a scientist from Japan, unfamiliar with American dealership practices, this experience has been eye-opening. I appreciate finally receiving some clarification on the charges, but this experience left me feeling misled. I hope this review helps improve transparency for future customers. More

Mehma is FANTASTIC! Great overall experience. She explained the whole process and it was very smooth. Great overall experience. She explained the whole process and it was very smooth. More

The communication started out clear with the initial sales rep I worked with. Beyond the first day of contact it was very difficult to get any information about my application. What’s even more troublin sales rep I worked with. Beyond the first day of contact it was very difficult to get any information about my application. What’s even more troubling is these guys didn’t want to close the deal to give me 1 day to collect close to $20k for the down payment. Calls me 2 days later to try and close the sale. Too late. Went somewhere else. More

My salesman was fantastic. Service advisor was great. I was not happy with my experience in the finance office. This guy forced extra items onto my purchase order and I still d Service advisor was great. I was not happy with my experience in the finance office. This guy forced extra items onto my purchase order and I still don't know what I paid for. More

My wife and I had a great experience with our trade in and purchase of new vehicle. and purchase of new vehicle. More

It took 15 days for an electrical issue and still not sure if it was repaired. The emergency brake still engages by itself. sure if it was repaired. The emergency brake still engages by itself. More