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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,529 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
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Showing 1,529 reviews
March 29, 2025
Service is amazing! They handled all the scheduled work on my Jeep and also checked for any additional issues with tires, suspension. Really appreciate the personal touc They handled all the scheduled work on my Jeep and also checked for any additional issues with tires, suspension. Really appreciate the personal touch chatting with service advisors and amenities were great while I waited. Highly recommend using them for all your regular maintenance. More
by talcorn319
Verified CustomerEmployees Worked With
Cristian, Dorena Boyd
March 29, 2025
No communication from service advisor. Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following wee Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following week to retint font device and passenger windows,a month has gone by still no call from device department to set appointment More
by asnpl001
Employees Worked With
Can’t remember
March 27, 2025
Had a Glitch with the radio (slow turn on) and 911 interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expect interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expecting to have it back in 3 days. When we finally got a hold of Jasmin (4 days later) we were told we needed a new battery. We had a new battery installed 1 week prior in an attempt to fix the radio startup problem. When She was told this she then told us the car was leaking oil and we needed 3 to 5 K worth of repairs and a new radio (1K for refurb, 2K for New). on the sixth day, when we came in to get the car, Jasmin was out and we met Shane who actually looked at the car (It was left up on a rack in the bays). He actually explained what they had found with a leaking gasket and what had happened with the radio. He also spent the time to contact the holder of the platinum warranty to find out what was covered and could give us an accurate quote for the repairs (Jasmin never even considered this even when told we had a warranty and who the holder of the warranty was) . We then had them make the oil leak fix and had to wait for the radio to arrive. The refurbed radio arrived and somehow (unexplained) some part of the radio was broken during the removal rendering it not viable as a Core return. Shane was able to have the warranty cover the new Radio and we got it installed. From time in to time was almost a month without the car. Shane got the car repairs done and was very helpful. The long drawn out timeframes for a simple fix was intolerable. If we have any repairs for the jeep that require service at the dealership rest assured, we will be taking it to another dealer. More
by elizabethmadsen
Employees Worked With
Jasmin (bad), Shane (Good).
