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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,655 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,655 reviews
August 14, 2024
I had an appt. for some recall work and had some routine maintenance done also. I left my car. transportation was arranged to take me home and pick me up when my ca for some recall work and had some routine maintenance done also. I left my car. transportation was arranged to take me home and pick me up when my car ws ready. My experience with the Service Dept. was very good. More
by ronjnytex
Verified CustomerEmployees Worked With
Vincent in the Service Dept.
August 14, 2024
Dejuan in sales was great. Finance was great, and Austin in service was great. Big Star has been awesome to deal with Finance was great, and Austin in service was great. Big Star has been awesome to deal with More
by kerryesmond
Employees Worked With
Austin in service, Madison Spencer, Sky Dejohn
August 14, 2024
Very friendly, prompt, and communicative. All staff was easy to work with and I will be referringfriends and family to this location for their vehicle purchases All staff was easy to work with and I will be referringfriends and family to this location for their vehicle purchases More
by danielbarbarick
Employees Worked With
Dejuan Wright, Keith Brown
August 13, 2024
We had a great experience. Amber was amazing to work with. We live in Louisiana and was able to get our approval lined out before making the 4 hour drive. We was in and out of Amber was amazing to work with. We live in Louisiana and was able to get our approval lined out before making the 4 hour drive. We was in and out of finance and in our new car on the road in less than an hour. More
by Dustin Clark
Employees Worked With
Amber, Madison Spencer, Sky Dejohn
August 08, 2024
Cristal was very helpful in getting to the bottom of the issue which was difficult to diagnose. They also took the time to do a very thorough test drive and QC check to make sure the repair fixed the issue issue which was difficult to diagnose. They also took the time to do a very thorough test drive and QC check to make sure the repair fixed the issue. Thanks so much! More
by j1ferrante
Employees Worked With
Cristal
August 04, 2024
Horrible experience, started out great with my sales person. We agreed with my trade in that the total amount owed after as the "difference" after taxes would be $11k total. Then when I go back to f person. We agreed with my trade in that the total amount owed after as the "difference" after taxes would be $11k total. Then when I go back to finalize everything with my finance guy. The new total owed is now around $20k. I told him I'm not interested now and need more time to think about it. He said he could remove 3 of the 5 warranties but said we have to keep the other two in order to finance. I still had an issue with it but he said we had to. After leaving I even texted the sales person and he said all dealership add in the warranties. I finalized the deal not happy about the added warranties forced on me. My buddy who works at another chrysler dealership said that's complete xx. They lied to forced the warranties to increase their commissions. I was furious from that point on. No telling put of the 6 years he has worked there how many other people he forced those warranties on to increase commissions. You guys said you finally removed the warranties yesterday but I'm still pissed off. Yiu guys are dishonest and corrupt. I will be letting every major jeep group online know what you guys did to me. People need to know you guys are screwing people over. Besides that your sales guy said it had remote start. I asked him several times to show me how it worked and he wouldn't. And it doesn't of course. And he also agreed in text warranties are normally added into finance which is xx. They're and should only be options. More
by justinjohndavis
Employees Worked With
Madison Spencer, Sky Dejohn
