Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

All people we dealt with were great. Josh Garza was very kind and attentive. Made the car buying process less stressful because he's genuine and you can tell he cares! Josh Garza was very kind and attentive. Made the car buying process less stressful because he's genuine and you can tell he cares! More

Everything was well organized. My car was ready on time and was out the door quickly. My car was ready on time and was out the door quickly. More

Absolute wonderful service. The staff was friendly. Our work was done quickly and the facility was very clean and welcoming. The staff was friendly. Our work was done quickly and the facility was very clean and welcoming. More

Amber was amazing she worked with me to get top dollar for my trade in and to purchase my New 2024 Jeep Sahara. She located the model and color I wanted and had it on the lot the very next day. for my trade in and to purchase my New 2024 Jeep Sahara. She located the model and color I wanted and had it on the lot the very next day. More

Financing manager helps customer very well, and provides a good service but I founded that the vehicle was not cleaning well when dealership transferred to me. a good service but I founded that the vehicle was not cleaning well when dealership transferred to me. More

Great customer service, bought my first Jeep from here, great color and brand new, Joshua in sales were helpful and also Cindy in financing great color and brand new, Joshua in sales were helpful and also Cindy in financing More

I have been a long standing customer of this dealership even prior to the name/ownership change to Big Star. I have always found the dealership to be top notch in terms of customer service and my overall e even prior to the name/ownership change to Big Star. I have always found the dealership to be top notch in terms of customer service and my overall experiences have been wonderful, that is why I do not mind driving over 1 hour to this dealership for vehicle purchases and vehicle service. My last experience however has not been up to previous standards. The service technician Cristian, appears to not be sure what customer service really is. I scheduled and brought my vehicle in for a particular issue. I purchased 2 other service items as it was time for those maintenance items to be addressed. However, the initial item that I came in for was not addressed by the mechanics but by Cristian himself. I'm guessing in an attempt to save me the cost he thought by erasing the error codes that would resolve the problem that I was experiencing. But if you think about it, something happened to initiate or cause the codes to be there. Simply erasing the codes do not address the root cause of the problem. After leaving the dealership service appointment on Friday, I called Cristian on Monday to inform him that the problem still exists and to schedule another appointment. After this initial call, I have not been able to connect with him since. I have sent email/s and left messages but have not received a return call nor email to bring my vehicle in for service. This all happened pre-Christmas and we are into the new year. At this time I am not a happy satisfied customer. I have waited until now to write a review thinking things were busy, get the holidays out of the way but still nothing. More

It was very pleasant & the salesman made the transaction very simple was out the door with keys in less then 2 hours very simple was out the door with keys in less then 2 hours More

Everyone was very professional, and had knowledge of vehicles. They kept me up to date on the status of my vehicle vehicles. They kept me up to date on the status of my vehicle More

Our sells associate Brittany was amazing and should be recognized for her outstanding closing skills recognized for her outstanding closing skills More