Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

This is a great dealership with great service and would recommend anyone to their service recommend anyone to their service More

Too much stress on everything so I won’t be buying another car from yall another car from yall More

Service has always been fantastic. Dealership arranged a loaner vehicle. Dealership kept on constant communication. Dealership arranged a loaner vehicle. Dealership kept on constant communication. More

Great prices best in the Greater Houston area, thoroughly satisfied. Would buy from them again. satisfied. Would buy from them again. More

Staffed made sure that my daughter came home with a car that got food that that got food that More

My rep (Crystal) was professional and courteous, but I felt I should have been sent a daily text on the progress instead having to call every day. Issues was the start stop didn’t work. I noticed my veh felt I should have been sent a daily text on the progress instead having to call every day. Issues was the start stop didn’t work. I noticed my vehicle had a low battery as well. The result was a short and the clutch interlock switch. This fixed the start stop, but after repeatedly asking to replace the low battery, they still didn’t replace it. The other issue was not immediately giving me a loaner. By the time they said they would, I made other arrangements and didn’t need it. I didn’t have my new truck for Almost two weeks. Because they didn’t replace the battery, I will probably get stranded or have to wait another two weeks when it inevitably fails. I will probably go,to Ron Carter next time, even though it is twice as far. More

Time to complete repairs took longer than anticipated. Was recommended to replace side marker lights when they are reflectors. Was recommended to replace license plate light, when there is not a receptacl Was recommended to replace side marker lights when they are reflectors. Was recommended to replace license plate light, when there is not a receptacle present. More

very nice to deal with gave us a good price on the new car we brought car we brought More

My wife and I went through a long process of leasing a new Jeep Grand Cherokee 4xe that started on February 23. After weeks on negotiating (because they did not know how to apply nationally advertised le new Jeep Grand Cherokee 4xe that started on February 23. After weeks on negotiating (because they did not know how to apply nationally advertised lease rebates)we reached a mutually acceptable deal. Saturday March 9 we signed a purchase agreement. We were informed the vehicle had a minor recall that needed to be resolved. We were told we could pick the vehicle up in 2 days on Monday. Monday we were notified the vehicle had a stop sale order due to the recall not having a resolution. March 30 we were notified the vehicle recall has been cleared and the vehicle was available for pick up. Today April 4 we are being told the deal we signed is no longer available because the incentives changed and the lease payment increased over $100. They refused to honor the deal we had already signed. This experience has been one entire waste of time with no one at the dealership taking ownership of the problem. The dealership blames Chrysler. Either way we should not be penalized for it. Unless you have endless time to waste do not attempt to business here. The worst car buying experience. Unprofessional and they lack the basic knowledge of sales. More

I enjoyed the purchase experience with DeJuan. However the follow up after the purchase was less than ideal. Agreed upon spray in bedliner took two weeks and had to constantly be after staff. Agre However the follow up after the purchase was less than ideal. Agreed upon spray in bedliner took two weeks and had to constantly be after staff. Agreed upon oil changes and washes where charged on the overall price. Still waiting on refund check after 2 months. DeJuan also promised a full tank of gas and it has been so challenging to schedule. Overall good buying experience but follow up has been less than ideal on agreed upon services. More