Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

the dealer ship has always preformed very well to meet my needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart is great no problems there. please improve the car wash issue my car was not cheap at time of purchase so naturally I have to complain about it do better with car wash issue More

I am very pleased with the purchase of our third vehicle. My sales rep Amber was perfect in every area of the sale. She is very knowledgeable of all of the vehicles, and knows or can find all the answers. T My sales rep Amber was perfect in every area of the sale. She is very knowledgeable of all of the vehicles, and knows or can find all the answers. The dealership is always clean and comfortable. More

The dealership was recommended by my mother as my dad had purchased his Fiat there. I arrived and a gentleman helped me and showed me the Dodge Challenger in the color that I loved and helped me. purchased his Fiat there. I arrived and a gentleman helped me and showed me the Dodge Challenger in the color that I loved and helped me. More

All workers were very kind. I got my car in and out in a jiffy and I was very pleased with not having to wait forever to get service on my car. Cristian helped me and might I sa I got my car in and out in a jiffy and I was very pleased with not having to wait forever to get service on my car. Cristian helped me and might I say, he has been the best workers I’ve dealt with at a dealership. Kudos to him. More

Work needed has been done. Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assu Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assuming is a kind of lubricant that is in the inside cover of of the left mirror, some parts of the door, carpet and driver's seat upholstery. Now, the ball is in your court. After trying to submit without the Star Rating because I said it is in your side. Now let's complete the Stars Rating. This survey is very general and is not easy to explain all about the experience. I am completing this survey just for you have not the opportunity to say I didn't let you know my thoughts, but my experience with this kind of time wasting surveys is that if something will happen. we as customers will not know anything from your side. I did complete another survey with the former Clear Lake Dodge that I don't know if Big Star is a new owners entity or just changed name. Now, I completed the Stars Rating and you ask about if I would recommend this service center, I cannot say Yes or Not as the only possibilities because there are many other things involved in the service, my question, what is the purpose of the recommendation? More

Everyone at Big Star Dodge was super helpful in helping me get a new vehicle for my daughter's 16th surprise birthday. It all started with Jarrid on our test drive taking the time to answer all of our que me get a new vehicle for my daughter's 16th surprise birthday. It all started with Jarrid on our test drive taking the time to answer all of our questions. Continued on with Jacob in finance making the purchase go smoothly. Kenny Young was instrumental in making this all happen as well. Great job by the team at Big Star Dodge and look forward to doing business with you in the future! More

This is the 1st time service at Big Star. Vincent was very informative and the service was really fast. He kept me updated. I had previously gone to Gulfgate Dodge 3 times where the service w Vincent was very informative and the service was really fast. He kept me updated. I had previously gone to Gulfgate Dodge 3 times where the service was very shoddy. I have owned my vehicle since June. Gulfgate kept my vehicle a total of 4 and a half months during that time. After a month and a half, the engine light would come on again. One time I had my car fo 10 days and then the light came on again. I never got a loaner car. Service manager wouldn't return my call or texts. Vincent even informed me that there were missing bolts from the previous work done. Big Star had my vehicle- diagnosed it, fixed it, including the missing bolts and was ready on Friday but I wasn't able to pick it up til Monday. 2 big thumbs up! I'm still a little apprehensive because I'm scared it might break down again (from previous history), but so far, it's running good. It's nice to finally be able to use my car. More

Sales staff was friendly and informative. I didn't feel pressured to buy. So far I am pleased with the car. I didn't feel pressured to buy. So far I am pleased with the car. More

It’s always fast and great services the employees are very nice and very attentive. very nice and very attentive. More

Bad experience from the beginning! Purchased a 2022 mini van brought it back the next day because the sliding doors didn’t work properly and the salesman tried to say I had to pay for Purchased a 2022 mini van brought it back the next day because the sliding doors didn’t work properly and the salesman tried to say I had to pay for it, when they finally agreed to pay the van has been in the repair shop for over a week, then the received the wrong parts so I had to wait for the correct ones. Called a couple times to check on the progress and was on hold for over 15 minutes before I got the info about the parts. As of now I’m still waiting on a vehicle that I purchased two weeks ago that I drove one to be repaired. More