Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

I am so grateful for the team at Big Star CJDR service department, especially Austin! He was so understanding and helpful to my situation. He literally brought me to tears for his complete understanding department, especially Austin! He was so understanding and helpful to my situation. He literally brought me to tears for his complete understanding of my situation. I am truly moved by his compassion. More

The service was great. I understanding it wasn’t too difficult to drop off on the weekend to be able to work on my vehicle. Supervisor call the next day in a couple days af I understanding it wasn’t too difficult to drop off on the weekend to be able to work on my vehicle. Supervisor call the next day in a couple days after that the truck was ready service More

Prompt courteous service. Took me right in and truck was being serviced. They told me about software updates and how long that would take did some maintenance outside of warr Took me right in and truck was being serviced. They told me about software updates and how long that would take did some maintenance outside of warranty items and all is good. More

The day before going I schedule an appointment for a truck. About an hour before closing called and texted to make sure it was still there with no answers or responses. When we got there of course the t truck. About an hour before closing called and texted to make sure it was still there with no answers or responses. When we got there of course the truck was sold and the sales person had an emergency so she wasn't there. Another sales person took her place and after going back and forth for over 2 hours we finally come to a deal. So then we go to finance and sign everything. I didn't pay much attention as we sign as we were tired of being there. It was a 5 hour drive there then we had been there for 3 hours or so with our 2 young children and wife who's 7 months pregnant so we were just rushing through it. Once done with the finance stuff they said they still had to clean it and do some other things. They said it would be about another hour yet it was 2 hours. Plus they did a lousy job cleaning it and leaving a stain on a brand new leather seat. So fast forward a few day. I go to look at all the paperwork and they tacked on $20,000 to the price. So I call finance and he's tries to tell me it's this or that but I walked him through the math since I guess he didn't know simple addition and subtract. At the end of it he calculates it out and was like oh my manager will call in 10 minutes. Several hours go by and no call so I call the manager. The manager said she has the paper that I and tye sales person signed with the final price which I asked her to email me and she never did. She said that there was some xxxxxxxx package that we never agreed too and then couldn't explain where the other $14k worth of add ons came from said she'd send me the papers they have. Never got anything from her. Tried to call her, finance and the manager of the place and no one will get back to me. DON'T BUY FROM THEM More

Big Star service center has always been top notch in my opinion. They are always courteous and professional in any needs I've had over the years. opinion. They are always courteous and professional in any needs I've had over the years. More

Great job on servicing our car. Thank you for your prompt service. Great and kind team Thank you for your prompt service. Great and kind team More

Excellent good yes as wonderful jeep comfortable color nice car white leather seats space interior nice car white leather seats space interior More

Service was ok. After pickup, my car was not washed and the oil notification was not reset. After pickup, my car was not washed and the oil notification was not reset. More

To many people and once you sign the contract. Nobody wants to help you get out of there. Nobody wants to help you get out of there. More

Quickly identified issues and worked with my warranty company for applicable payments and then completed repairs. Very happy with the service department on this visit. company for applicable payments and then completed repairs. Very happy with the service department on this visit. More