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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,377 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,377 reviews
Verified Customer
August 04, 2024
Horrible experience, started out great with my sales person. We agreed with my trade in that the total amount owed after as the "difference" after taxes would be $11k total. Then when I go back to f person. We agreed with my trade in that the total amount owed after as the "difference" after taxes would be $11k total. Then when I go back to finalize everything with my finance guy. The new total owed is now around $20k. I told him I'm not interested now and need more time to think about it. He said he could remove 3 of the 5 warranties but said we have to keep the other two in order to finance. I still had an issue with it but he said we had to. After leaving I even texted the sales person and he said all dealership add in the warranties. I finalized the deal not happy about the added warranties forced on me. My buddy who works at another chrysler dealership said that's complete xx. They lied to forced the warranties to increase their commissions. I was furious from that point on. No telling put of the 6 years he has worked there how many other people he forced those warranties on to increase commissions. You guys said you finally removed the warranties yesterday but I'm still pissed off. Yiu guys are dishonest and corrupt. I will be letting every major jeep group online know what you guys did to me. People need to know you guys are screwing people over. Besides that your sales guy said it had remote start. I asked him several times to show me how it worked and he wouldn't. And it doesn't of course. And he also agreed in text warranties are normally added into finance which is xx. They're and should only be options. More
by justinjohndavis
August 03, 2024
Took car to be serviced found damage to my rearview mirror could have been damaged in the car wash area been waiting over two weeks for them to review footage to see if it was damaged at the shop , cal mirror could have been damaged in the car wash area been waiting over two weeks for them to review footage to see if it was damaged at the shop , called tried to talk to the service manager, but she said she never got the message about the feedback on the mirror More
by pachecr07
Employees Worked With
Christian with service department
August 02, 2024
Richard the sales rep that helped me was awesome. I have a sister that is looking to trade in her car, and I will 100% be recommending the sales rep that helped me. smooth, easy experience. I have a sister that is looking to trade in her car, and I will 100% be recommending the sales rep that helped me. smooth, easy experience. More
by guerrettazkatie
Employees Worked With
Richard
August 01, 2024
Luis was incredible to work with. He had excellent communication and was flexible to meet all our needs. We were a complicated deal, being out of town buyers, and he did all possible He had excellent communication and was flexible to meet all our needs. We were a complicated deal, being out of town buyers, and he did all possible to support us! More
by jdmill84
Employees Worked With
Luis
August 01, 2024
The service was great and Paul was fantastic, the best servicer, only issue I had was the oil leaking out, but Paul made sure I was taken care of. servicer, only issue I had was the oil leaking out, but Paul made sure I was taken care of. More
by juliocolvera713
Employees Worked With
Paul
July 28, 2024
It is a very nice place. The people are nice and very helpful. I will recommend this place. The people are nice and very helpful. I will recommend this place. More
by Powers.derrin
July 28, 2024
Martina was attentive as soon as we got out of our vehicle on the lot. She came out and asked us did we need help. She is the reason we bought bc she was super nice and wasn’t wasting our time. Thanks vehicle on the lot. She came out and asked us did we need help. She is the reason we bought bc she was super nice and wasn’t wasting our time. Thanks Martina More
by rhonda.scales
Employees Worked With
Martina
July 26, 2024
Vicent and Ms. Dorena were great! Customer service was on point. I’ll sure keep bringing my Jeep here for routine maintenance. Ty! Dorena were great! Customer service was on point. I’ll sure keep bringing my Jeep here for routine maintenance. Ty! More
by houstonjimenez
Employees Worked With
Vincent and Dorena
