Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,692 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,693 reviews
March 08, 2025
They take my suv for check a error and that take 1 month and they don’t fix anything just say yes we check and we solve the issue but the SUV continue have the same issue and they don’t fix anything just say yes we check and we solve the issue but the SUV continue have the same issue More
by Juan Carlos Aquino
Verified CustomerEmployees Worked With
Idk
March 08, 2025
I went in for a routine oil change and tire rotation. The original appointment was canceled but they still got to my vehicle quickly. I left and had to search for my wheel lock. It was placed in a cup ho The original appointment was canceled but they still got to my vehicle quickly. I left and had to search for my wheel lock. It was placed in a cup holder for them but that is not where it was returned nor was it handed to me. Found it in the center console. Two weeks later Im informed by my insurance to plug my drive and save device back in. Come to find out that was removed by the dealership during service. I again had to search for it. I couldnt find it. Called the dealership and my message was "relayed" to my service provider. A week later Im still waiting for a call back. I found my device stashed away in a pocket. Overall Im disappointed in the service provided and poor communication form the dealership. To add to the poor communication, I ordered a new visor during my oil change appointment and was told it would arrive that Friday or following Monday. The following Thursday (9 days later) I called and my message was "relayed" to my advisor. No returned call. The next day I call again and finally get my service guy. My visor came in but was damaged so a new one was ordered. Then the replacement was dirty. All of this was the excuse given. No communication for either issue, no proof there was ever these issues. To me, just an excuse for poor communication. Best part of this whole experience was getting the visor installed took about 35 minutes without an appointment. Disappointed overall though. Theres a closer dealership to me, but I chose this one for service. I cant say I will come back after my service contract is up. More
by Andy
Employees Worked With
Joshua
March 07, 2025
I was waiting on my part n no one ever called me to say hey it’s here let’s schedule an appointment. So we had to call and ask if the part was in . Customer service not that great no one follows up. hey it’s here let’s schedule an appointment. So we had to call and ask if the part was in . Customer service not that great no one follows up. More
by EVALDEZ1980
Employees Worked With
Don’t remember
March 07, 2025
I wanted to buy a truck that I saw online and asked for an out-the-door price. I planned to pay cash and wire the money. I was unable to get an email response with the price. Usually that means that the on an out-the-door price. I planned to pay cash and wire the money. I was unable to get an email response with the price. Usually that means that the online price is dishonest. Tried 4 times to no avail and I'm not gonna call Daniel or Brittany to hear a story. More
by JD not Vance
Employees Worked With
Daniel, Brittany
