Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

My truck when for a check engine light don’t know what they did to remove gave me a paper that they fill def they done this don’t that when truck come sounding louder then what it sound not sure what they they did to remove gave me a paper that they fill def they done this don’t that when truck come sounding louder then what it sound not sure what they do. More

Very disappointed with my experience at this dealership. When I took delivery of my vehicle, I noticed an issue with the paint. Discussed the issue with my salesman who said he would report the issue and When I took delivery of my vehicle, I noticed an issue with the paint. Discussed the issue with my salesman who said he would report the issue and get back to me with a resolution. Within 100 miles the truck began throwing trouble codes and I noticed some things with the instrument cluster that didn't make sense. Called the salesman, sent a text and even pictures. No response. Finally got him on the phone and he said he would call me back in 15 minutes. That was more than 10 days ago. I had received an email stating that if there were any issues to call the General Sales Manager. When I called, I figured I would probably have to leave a voice mail, but instead, the message said that the voice mail was unavailable. When I tried to call the General Manager, I got the same message and was unable to leave a message for him, either. I eventually called back and told the operator that I was trying to discuss my poor experience with anyone interested. No response. I have not received a call from anyone from this dealership about my experience or the issues that I have had with the truck since I took delivery. This is terrible customer service. The terrible product produced by the manufacturer is not the fault of the dealership, but the lack of response and follow up is disappointing, thus the rating. I expected much more from this dealership. On the web site and in the dealership, there are posters and banners stating "We're listening". I disagree. The only person who took interest in my issue was the service advisor who I talked to about the issues I was having with the instrument cluster. He suggested that I take my truck to a different dealership closer to my house since they would not be able to provide a loaner or a rental while my truck with less than 200 miles was being diagnosed. I'd point out that on the web site, it states that there are rental cars on site, but I was told they have no budget for loaners and do not have rentals available. If you are in the market for a new vehicle, I'd suggest going elsewhere. More

We feel that in finance the agent didn’t explain things properly. It was a terrible experience. We will never buy a vehicle from this dealership again. It will be terrible reviews from myself. properly. It was a terrible experience. We will never buy a vehicle from this dealership again. It will be terrible reviews from myself. More

My salesman only thought about the sale of my new vehicle. I left several important items inside my trade-in along with my mister car wash and ez tag stickers. I called my salesman about recovering m vehicle. I left several important items inside my trade-in along with my mister car wash and ez tag stickers. I called my salesman about recovering my items including my stickers so that nobody could use them. I never received that call. More

We love the jeep we got but I have a feeling we got duped on the sales part. We agreed to have a trailer hitch part of the deal and it was never written down and now I’ve called every week and can’t get ahol on the sales part. We agreed to have a trailer hitch part of the deal and it was never written down and now I’ve called every week and can’t get ahold of my sales people, Jeremy and Amanda, that sold the vehicle to us to see when our hitch will be in. We would appreciate some communication and some sort of guantee that we will get what we agreed on. We hope they will make it right and come through on their end. We also got sold a knock off brand of service warranty not the good Mopar one that we kept asking for. More