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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.1
2,094 Reviews
You might expect a car company’s top priority to be cars, but not at Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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15711 Gulf Freeway

Webster, TX

77598

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Showing 2,094 reviews

October 29, 2025

I’m an OLD school guy! I just went to Be g Star CJDR in Webster and purchased a new truck! I spent a fair portion of the day with my salesman - Luis. What a fine young man! More

by affg03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis - Salesman
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October 29, 2025

I drove well over 300 miles to buy a Jeep Gladiator at Big STAR CDJR. Joshua was very helpful throughout the entire process. I highly recommend this dealership. More

by gecavazos
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua
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October 29, 2025

Daniel made the process of me surprising my husband for his birthday so smooth. I didn't have a long wait and the process was seemless. More

by keisha159
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel R
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October 29, 2025

I came in for an oil change. Estefany immediately came outside to assist me. The process was very smooth. I waited in the lounge & she came and got me when my Jeep was ready. It More

by ERIN.TIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefany
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October 28, 2025

Took 2 and a half hours for an oil change and car wash when I had an appointment setup. Even got there early. Car Wash was a horrible job. Looked like they cleaned my windows with dirty rags. And didn't e More

by lilbud69p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 31, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Steven Garcia, Service Manager steveng@bigstardodge.com

October 28, 2025

They are really nice and super professional with their customers. Also, I love the waiting area with free coffee. More

by vero.hdz04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefany
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October 28, 2025

You have a friendly team, however I need to get my truck checked for a wheel alignment, that was mentioned to your sale rep. but he might have been sidetracked and it didn't happen. P lease see what you can More

by SOUTHTEXASFIRESYSTEMS
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric, Cindy
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October 28, 2025

Stephanie was awesome ! She has helped me the last 2 times and both times I’ve been satisfied ! I came for years before, but always a problem More

by earlbebeau
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estephanie
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October 28, 2025

Quick, reliable and efficient service. The wait time was as expected. Good summary provided of what was done and if any additional work was required. More

by philip.anithgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefany
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October 28, 2025

Great communication, fast and dedicated service response. Dropped off in the evening and picked up the next day without any issues. Thank you! More

by theherncalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefany
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