Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Customer 131952. 2020 Ram 2500 into your shop 11/5/24 with Check Engine Light. Picked it up on 12/14/24. Invoice indicates two warrantied parts replaced that were n 2020 Ram 2500 into your shop 11/5/24 with Check Engine Light. Picked it up on 12/14/24. Invoice indicates two warrantied parts replaced that were not replaced. This is dishonest to both MOPAR and myself. Structural bracket under transmission was not reinstalled. Took it back. Several days later, that was corrected. The truck had been driven 157 miles while in your custody. Attempted several times to elevate my concern and disgust for this service without success. Finally went to the dealership and waited well over an hour to talk to "Service Director" Steven Garcia. He agreed to help me get my truck out, but had insufficient reason for the fiasco, nor any compensation for the month of loss of use. I have been a customer of Chrysler vehicles at this dealership for 30 years, yep many different owners, have had lasting friendships with employees there, but have never been treated as badly, dishonestly and Illegally as now. I'm waiting for your screeners to hit the delete button on this review but I'd be happy to discuss this further with someone who has authority to make changes in operation of that dealership. I would love to speak with someone who can tell me why this happened. More

Christian is very communicative and professional. He is very respectful of our time. Very much appreciated. He is very respectful of our time. Very much appreciated. More

It was great! Austin was helpful and kept me updated throughout the process of the vehicle. Austin was helpful and kept me updated throughout the process of the vehicle. More

They were awesome and got the work done quickly as well as addressed recalls and washed the truck! as addressed recalls and washed the truck! More

Employees were prompt, courteous. I do wish Big Star had regular mechanics that worked on Saturday though. But my oil change and tire rotation went good I do wish Big Star had regular mechanics that worked on Saturday though. But my oil change and tire rotation went good More

Huge scam alert. This dealer lists really low prices on its website and then adds thousands in xx charges for paint sealant, “gps tracking” and other worthless nonsen This dealer lists really low prices on its website and then adds thousands in xx charges for paint sealant, “gps tracking” and other worthless nonsense. They quoted me nearly $7,000 in charges for unwanted dealer add-ons on a single two-door Wrangler. No wonder no one wanted to tell me the real price of the vehicle. Avoid at all costs. More

Mrs Walker was very helpful , your staff is very much appreciated they are all very friendly appreciated they are all very friendly More

Worst place to buy a car once they sell it to you they don’t care about you don’t care about you More

the sale was good, but when it came to finance my credit score was 880 now because my thing to finace went to a lot of credit unions instead of Shell federal credit union, my score is in the 600.s. I amnot score was 880 now because my thing to finace went to a lot of credit unions instead of Shell federal credit union, my score is in the 600.s. I amnot sure if their are more applications that were sent out, so it might be lower. I would like it if you can get me the license plates so that SFCU can refinance me at a much better rate. More

Josh delivered my vehicle on time and in perfect condition. Josh made sure I was 100% satisfied with my purchase. condition. Josh made sure I was 100% satisfied with my purchase. More