Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

James was incredibly helpful and made the entire process a great experience. His professionalism and friendly approach made everything smooth and stress-free. I highly recommend him! a great experience. His professionalism and friendly approach made everything smooth and stress-free. I highly recommend him! More

Sales woman Kristina was awesome I really enjoyed working with her she was a pleasure to work with working with her she was a pleasure to work with More

Joshua did a really good job with my warranty service. I really appreciate his generosity I really appreciate his generosity More

Working with Amanda at Big Star was such an easy and painless process. None of the back and forth or gotcha I have experienced at other dealerships. When you ad that to their huge inventory giving the painless process. None of the back and forth or gotcha I have experienced at other dealerships. When you ad that to their huge inventory giving them so many options to work it made buying my Jeep Wrangler super fast. From picking it out to signing the finance papers with the payment I wanted when I showed up I was in and out in 2 hours. Thank you Amanda and thank you Big Star you have earned a customer for life. More

Replaced the exhaust manifold on my ram 1500 quickly no hassle. Good job thanks again hassle. Good job thanks again More

Pleasant staff quick service will continue to go here to get my car serviced . Thank you get my car serviced . Thank you More

Hit and miss here sometimes. Started off with 1 hour wait time (this is about average) then after 2 hours past I had to see what was going on. Come to find out my truck was ready Started off with 1 hour wait time (this is about average) then after 2 hours past I had to see what was going on. Come to find out my truck was ready and my service guy was busy enjoying his lunch I guess. I believe if you quite 1Hr you now have entered into an agreement to fulfill or at least update if a longer wait time will occur not leaving the customer to wonder what foolishness is going on. Do better and provide an experience beyond belief that you are at a dealership is what every customer returns for not ………. More

Drove 3 hours because the sales man promised he would get me close to my payoff if his boss looked at it. Get there and the sales man is gone and left another guy to take over and didn't relay anything after me close to my payoff if his boss looked at it. Get there and the sales man is gone and left another guy to take over and didn't relay anything after I told the original sales I was gonna be late. Get there swapped car seats to test the new to me vehicle and get back and the new sales said we will give you 8k less I said no your guy said we could get close to pay off. So me and my wife removed car seats from new vehicle and put back back in my vehicle and was about to leave then the saleman runs out and tells me we can get you 3k under so we go back in and talk. Then after that he comes back shows me the payment and I say no way that way more then it should be he kinda shrugged and said that's what it is. I asked why is it so high he said that's warranty and gap I told him I don't want the warranty just the gap. His exact words were you HAVE to buy this warranty and gap or we can't make this deal because WE need to recoup some of the money from the lose of your trade. That's not my issue y'all told me this. By the way forcing a customer to buy something is illegal. Once I get the sale guys name I'm reporting this dealership to the FTC. This was all in the middle of the week so I had to take the day off and loose a day of pay for them to play games. More

I made an appointment a week in advance. They greeted me and brought my truck right in and sent email updates and finished it in the estimated time as promised. They greeted me and brought my truck right in and sent email updates and finished it in the estimated time as promised. More

Very pleased with the service. I was greeted upon entrance and the service representative helped resolve an issue I had with my battery. I was offered a courtesy Uber to my home I was greeted upon entrance and the service representative helped resolve an issue I had with my battery. I was offered a courtesy Uber to my home and back and the Jeep was ready before it was promised. Best experience I've had at the service center. More