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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,991 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
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Workmanship
Service Time
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
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Thursday Closed
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Saturday Closed
Sunday Closed
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Showing 1,991 reviews
August 22, 2025
The dealer is using AI to docoment your service tequest when you first call in. It was effective and accurately repeated my service needs. It then transferred me to a scheduler, but failed to communicate a when you first call in. It was effective and accurately repeated my service needs. It then transferred me to a scheduler, but failed to communicate anything, so I had to repeat it all over again. Non of that got communicated to the service advisor, so when I dropped the car off I had to repeat it all a third time. Please, get your customer-service act together. The work I wanted done exactly matched the factory recommendations. If I had not been insistent, they would have done a lot of extra work - costing well over a thousand dollars - which MIGHT be helpful but which the factory deems unnecessary. At the end of the day, the service advisor did a good job, I think the mechanics did well too, and the final price was great. I'll come back, but be vigilant. You should too. More
by clif
Verified CustomerEmployees Worked With
Adrian Alvares
August 21, 2025
Was under yalls warrant brought truck in on a issue that was there before I bought it rear axle seals on a gladiator was told yall will fix the seals I would have to pay for all the brake pads even tho they was there before I bought it rear axle seals on a gladiator was told yall will fix the seals I would have to pay for all the brake pads even tho they were damaged by the oil and had no brakes I was told y’all can’t get me a loaner and allowed me to leave with the jeep with no brakes so I took my Jeep to a different dealership. They would not let me leave with it gave me a brand new light line Jeep grand Cherokee as a loaner replaced the whole rear axle new brake pads and everything at no cost to me saying it was a recall, but yet y’all couldn’t do that and I just recently bought two vehicles from y’all. Y’all have definitely lost my business and then the manager telling me that safety checks are not required by y’all before the resold the gladiator had no emergency brakes or rear brakes but yet y’all sold it to me like that that’s pretty sad and y’all wouldn’t even honor your own warranty so another dealership picked up the slack definitely earning my respect, y’all need to get it togeather More
by jamesbarnett44
Employees Worked With
Blaaa
August 21, 2025
Checked out some trucks today and worked with salesman enrique he was very helpful in helping find what i wanted, with my price point and gets straight to numbers, very impressed with the overall custome enrique he was very helpful in helping find what i wanted, with my price point and gets straight to numbers, very impressed with the overall customer service not the typical pushy salesman stuff I’ve encounter. 10/10 dealership service. More
by Caeleb.abundo
Employees Worked With
Enrique
August 16, 2025
Joshua helped me and did an awesome job, he worked around ny schedule and was able to get me in early in the morning! Thank you to the staffed that fixed my car as well ! They worked fast and in a timely ma ny schedule and was able to get me in early in the morning! Thank you to the staffed that fixed my car as well ! They worked fast and in a timely manner! More
by Yonetsy
Employees Worked With
Joshua
August 16, 2025
Kevin my sales man was the main reason I purchased my truck. I was not a Big Star Chrylser fan because of the previous truck purchase from your dealer. Kevin's professionism and honesty convinced me and truck. I was not a Big Star Chrylser fan because of the previous truck purchase from your dealer. Kevin's professionism and honesty convinced me and he is great rep for your company. Thanks Kevin! More
by rodneybh
Employees Worked With
Josh was great in service
