Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

In general over all no complaints, I knew what I was coming in for and teh whole process took about three hours. Minor misunderstanding on the change in terminology in regards to the warranty, once that coming in for and teh whole process took about three hours. Minor misunderstanding on the change in terminology in regards to the warranty, once that was cleared up the deal was completed. More

Due the worst sales from the general sales manager to the salesperson, they are criminals and will treat you like a pile of xxxx. The only reason they honored the price and car, I accused them of BAIT & SWIT salesperson, they are criminals and will treat you like a pile of xxxx. The only reason they honored the price and car, I accused them of BAIT & SWITCH which is illegal. It took two weeks to get the car. They had to bring in another car to honor their word. The air pressure was off on all tires on the car. I have bought over 10 cars and I would never go there unless you know all of the games as they have no honor or ethics. I checked to see what they would offer for my trade in. They lied on the parts and they would not offer a fair price. They are driven by GREED and not customer service. I did not finance through them because I held their feet to the fire. I filed a complaint on BBB More

Service department staff has always been polite friendly and informative. Always has met time expectations that I was told for Service. Vehicle was always returned clean and washed. and informative. Always has met time expectations that I was told for Service. Vehicle was always returned clean and washed. More

Satisfied, that’s all I have to say. So quit making people put more than they want! So quit making people put more than they want! More

They had good discounts and managed to get me in the truck I wanted even with my negative equity being high. Appreciated them taking the time to work with us and not turning us down when other dealershi truck I wanted even with my negative equity being high. Appreciated them taking the time to work with us and not turning us down when other dealerships did. More

They erer great. Our salesperson Amber was easy to work with.. I would recommend. Go see them. Our salesperson Amber was easy to work with.. I would recommend. Go see them. More

We got impeccable service and really love the jeep we purchased. But our salesman kept disappearing. purchased. But our salesman kept disappearing. More

Every step of the way, from making the appointment, to getting a reminder, to the quick turn around was easy and simply put, a pleasant experience! getting a reminder, to the quick turn around was easy and simply put, a pleasant experience! More

This is my second used vehicle purchase at Big Star - overall, the staff is friendly, very helpful and knowledgeable. It took a lot longer to get through the process than I hoped this time, but they were overall, the staff is friendly, very helpful and knowledgeable. It took a lot longer to get through the process than I hoped this time, but they were able to get my monthly payment where I wanted it, so I'm not complaining! I am a little surprised I have not received a follow-up call as I have in the past after purchasing a vehicle; to me, that shows that a dealer truly cares about their customers. Big Star is great to work with, just know you may spend a little more time there than you would think! More

Haggled over adding running boards to a truck that had none. Anything would have worked. Let me walk 2x. Bad bad call. none. Anything would have worked. Let me walk 2x. Bad bad call. More