Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Jeremy was super helpful got me in and out happy to be in my new vehicle my new vehicle More

Had a Glitch with the radio (slow turn on) and 911 interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expect interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expecting to have it back in 3 days. When we finally got a hold of Jasmin (4 days later) we were told we needed a new battery. We had a new battery installed 1 week prior in an attempt to fix the radio startup problem. When She was told this she then told us the car was leaking oil and we needed 3 to 5 K worth of repairs and a new radio (1K for refurb, 2K for New). on the sixth day, when we came in to get the car, Jasmin was out and we met Shane who actually looked at the car (It was left up on a rack in the bays). He actually explained what they had found with a leaking gasket and what had happened with the radio. He also spent the time to contact the holder of the platinum warranty to find out what was covered and could give us an accurate quote for the repairs (Jasmin never even considered this even when told we had a warranty and who the holder of the warranty was) . We then had them make the oil leak fix and had to wait for the radio to arrive. The refurbed radio arrived and somehow (unexplained) some part of the radio was broken during the removal rendering it not viable as a Core return. Shane was able to have the warranty cover the new Radio and we got it installed. From time in to time was almost a month without the car. Shane got the car repairs done and was very helpful. The long drawn out timeframes for a simple fix was intolerable. If we have any repairs for the jeep that require service at the dealership rest assured, we will be taking it to another dealer. More

Nice staff polite fast never any problems getting appointments. Just a very good place to get my car services appointments. Just a very good place to get my car services More

It is a very nice place with very nice people, i have got all my questions cleared out all my questions cleared out More

Jasmine and the whole team was very helpful. They made sure all of my concerns were addressed. They made sure all of my concerns were addressed. More

Clean dealership, quick service, knowledgeable staff, drop off was easy, work was done well. Service advisor Joshua was great. drop off was easy, work was done well. Service advisor Joshua was great. More

Great service and sales team. They made it very easy. Got the deal done quickly They made it very easy. Got the deal done quickly More

Jeremy went àbove and beyond trying to find the right vehicle for my budget. Though the payments will be higher then what we are trying for. He did his best. vehicle for my budget. Though the payments will be higher then what we are trying for. He did his best. More

Positive experience, great salesperson (Eric Gonzales), who listened and helped me guide me. The financing department was easy to work with and did not bully me. This is my 3rd car from this dealership a who listened and helped me guide me. The financing department was easy to work with and did not bully me. This is my 3rd car from this dealership and will continue to shop here. More

Christian is great! Appreciated his service and his attention to detail. I’ll be back. Appreciated his service and his attention to detail. I’ll be back. More