Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

With less than 1800 total miles on our brand new less than a month old GCL, We started experiencing Electronic control and air conditioning problems right after the first automatic software update downlo than a month old GCL, We started experiencing Electronic control and air conditioning problems right after the first automatic software update downloaded. Scheduling warranty service has turned into a few weeks of waiting to have our new jeep serviced. No loaners are available and we still have yet to get any update on when we can come in for warranty service. Not quite the new car buying experience we had hoped for! Mr. Dueñas More

I purchased a new 2024 Jeep Gladiator from this dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted infor dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted information about maintenance service packages, assuming it might be included in the "BIG STAR PACKAGE" listed in my paperwork. Unfortunately, the salesperson quickly passed me on to the finance department without explaining what the BIG STAR PACKAGE actually included. During my conversation with the finance representative, we discussed additional warranty and service packages, but the details of the BIG STAR PACKAGE were never clarified. Since this package was not clearly itemized on the other documents provided, I had no idea it was already included in the vehicle price. It wasn't until after I signed that I discovered hidden charges, including a $6,695 charge for window tint and market adjustment. After realizing the discrepancy, I returned to the dealership to clarify the numbers on my documents. I received the document shown here, where handwritten notes attempted to explain the cost breakdown. Despite my attempts to understand why a $7,950 dealer discount combined with a $7,640.25 rebate only totaled $17,305.25 instead of $15,640.25, I was told by the finance representative that they were "too busy" to speak with me. On a later visit, the finance director provided the price breakdown of the BIG STAR PACKAGE, but they could not give receipts or official documents for items like the 1-year ceramic coating or the $6,695 window tint and market adjustment. When I expressed my frustration, the conversation ended with a dismissive, "I'll kick you out." As a scientist from Japan, unfamiliar with American dealership practices, this experience has been eye-opening. I appreciate finally receiving some clarification on the charges, but this experience left me feeling misled. I hope this review helps improve transparency for future customers. More

Mehma is FANTASTIC! Great overall experience. She explained the whole process and it was very smooth. Great overall experience. She explained the whole process and it was very smooth. More

The communication started out clear with the initial sales rep I worked with. Beyond the first day of contact it was very difficult to get any information about my application. What’s even more troublin sales rep I worked with. Beyond the first day of contact it was very difficult to get any information about my application. What’s even more troubling is these guys didn’t want to close the deal to give me 1 day to collect close to $20k for the down payment. Calls me 2 days later to try and close the sale. Too late. Went somewhere else. More

My salesman was fantastic. Service advisor was great. I was not happy with my experience in the finance office. This guy forced extra items onto my purchase order and I still d Service advisor was great. I was not happy with my experience in the finance office. This guy forced extra items onto my purchase order and I still don't know what I paid for. More

My wife and I had a great experience with our trade in and purchase of new vehicle. and purchase of new vehicle. More

This dealership is exemplary! From the sales team to finance, and even the service department, this staff is top notch! The facility is clean and accommodating. You can tell they From the sales team to finance, and even the service department, this staff is top notch! The facility is clean and accommodating. You can tell they take pride in their customer service. The respect shown to our family was absolute. We would recommend this dealership to anyone looking for a seamless, easy, knowledgeable car buying experience! Good job, Big Star! You have earned a customer for life! More

It took 15 days for an electrical issue and still not sure if it was repaired. The emergency brake still engages by itself. sure if it was repaired. The emergency brake still engages by itself. More

Thanks very much for servicing my Ram 1500. Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at the center for 4 hrs for an oil change More

Sales man is agresive and the waiting time on financial are is extrem way yo long are is extrem way yo long More