Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

It took 15 days for an electrical issue and still not sure if it was repaired. The emergency brake still engages by itself. sure if it was repaired. The emergency brake still engages by itself. More

This dealership is exemplary! From the sales team to finance, and even the service department, this staff is top notch! The facility is clean and accommodating. You can tell they From the sales team to finance, and even the service department, this staff is top notch! The facility is clean and accommodating. You can tell they take pride in their customer service. The respect shown to our family was absolute. We would recommend this dealership to anyone looking for a seamless, easy, knowledgeable car buying experience! Good job, Big Star! You have earned a customer for life! More

Thanks very much for servicing my Ram 1500. Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at the center for 4 hrs for an oil change More

Sales man is agresive and the waiting time on financial are is extrem way yo long are is extrem way yo long More

The staff were all pleasant and accommodating to my children but the process was drawn out longer than necessary. children but the process was drawn out longer than necessary. More

Jasmin really made sure to take good care of me and my vehicle. Had the best customer experience with her despite the short notice of my car needing services vehicle. Had the best customer experience with her despite the short notice of my car needing services More

Great all around car buying experience. Excellent sales department. Nick and Jesse were extremely helpful. Finance was great as well. Chris made sure I had all the coverage I needed. Hats Excellent sales department. Nick and Jesse were extremely helpful. Finance was great as well. Chris made sure I had all the coverage I needed. Hats off to Big Star! More

Great support from Mehma. Constantly kept me informed and made sure I had a loaner. Constantly kept me informed and made sure I had a loaner. More

Very slow. Lack of communication between The service desk and myself is definitely the number one problem. I checked it on time but I didn’t hear from them unti Lack of communication between The service desk and myself is definitely the number one problem. I checked it on time but I didn’t hear from them until I went back to check on my truck until two hours later. I couldn’t find my service person so I was standing there and another person offered to help me and I was thankful for that and they pulled up my account and they found that I was waiting for two hours without a update about my truck. She probably gave me the standard excuse and she said that they were really busy and that they were shorthanded, but she would go back and find out what was going on with my truck, and let me know What is going on with my truck. Another hour later, I got up to see what was going on and made my way to the service desk and found my original service person and she smiled and explained that they were shorthanded and very busy today but that she would find out what was going on with my truck and get back to me. things got on track after that because I the customer made sure that I stayed involved with the maintenance of the vehicle. I came in for a tail light out and for a turn signal that was hanging up. They found that the lightbulb was just burned out and the turn signal was on a recall that they had to get from another dealer in order to get put on at the last second Which I didn’t mind since I was there already all day. Communication goes a long ways with the Customers and should be the first priority in every business model. More

The service is generally good, with one notable exception. During the course of an oil change/fluids check, the tech left the cover off of the brake fluid reservoir. The cover was lost/misplaced, a exception. During the course of an oil change/fluids check, the tech left the cover off of the brake fluid reservoir. The cover was lost/misplaced, and we ended up being responsible for purchasing a replacement. Now we do a visual inspection before leaving the service center. More