Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

My vehicle was taken in and a rental was needed. The service department never contacted me and finally I had enough and when up to the dealership and they informed my problem had been taken care of. I w service department never contacted me and finally I had enough and when up to the dealership and they informed my problem had been taken care of. I was charged for the days I had the rental due to the fact that the service department had my vehicle longer than the warranty would cover my rental use. I highly recommend going to another dealership for service! Also, the issue with my vehicle wasn't even fixed! I took my vehicle to another Dodge dealership and after ONE day, my vehicle is fixed. More

OK long story I had my jeep put in for service for my OK long story I had my jeep put in for service for my oil gauge falling to low. They replaced a rear main seal because it leaked oil. (I knew about t OK long story I had my jeep put in for service for my oil gauge falling to low. They replaced a rear main seal because it leaked oil. (I knew about that and I knew it was the problem) They old me repeatedly that's what is causing my problem. A week goes by and I'm back for the same problem. This time they kept it for 2 weeks and could not find the problem. I go back a third time to prove to them that it was falling to to low so i talked to the service manger to take a look at my jeep outside. He took it in for the third time replaced a oil pressure sensor and told me this will fix it. Drive it down the block comes on again. They take it in for the 4rth time this time they keep it for 1 month my total time with them is 2 months in the shop for this problem. They told me they placed everything electrical to solve my problem, except the gauge cluster. Not only did they not replace the cluster, now when i drive my jeep. It has a check engine light, check gauges light, and it leaks oil from the main seal that they replaced, and also from the oil filter that they replaced. I have put 2 thousand dollars of my money into this jeep for the dealer to fix, they have wasted 2 months of my time jerking it in the service department. Mr. Robert Jackson(service manager is a xxxxx, and gives you the impression he knows everything. He did not litterally call my dad and I liers to our face, but the way he would say, "no that's not right, or no that can't be the problem" he gave us the impression that he was calling us liers to our face.) The main techs sucks, they gaves me more problems with my jeep then what i brought it in for. THIS SERVICE DEPARTMENT SUCKS!!!! I DO NOT RECOMMEND THEM!!! Also I had my liberty in for service(different vehicle) I had a front axle roaring real loud at highway speeds. They kept it for 2 weeks, and i spent 1000 bucks to get repaired. I drove it another 1,500 miles and my problem is back. This is my daily driver back and forth to work. I work in downtown live 30mins away. I had it serviced here and look what happens they can't fix crap. Their service sucks!!! SERVICE MANAGER ROBERT JACKSON IS A DOUSHE BAG!!!! I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!!! AND I HOPE IF YOUR READING THIS YOU WILL NOT EITHER SAVE YOUR TIME AND MONEY DRIVE THE EXTRA MILE AND GO SOMEWHERE ELSE!!! More

a great place to buy a car. i'll tell anybody i know who wants to buy a new car to come see Blake Barbini and Alphonso Graham at Clearlake Dodge.i couldn't believe how smooth it was to buy this new car. i'm wants to buy a new car to come see Blake Barbini and Alphonso Graham at Clearlake Dodge.i couldn't believe how smooth it was to buy this new car. i'm a tall person, a wanted to buy a smaller car.Blake helped me to find a car i was more of a better fit for my long legs at a price. my salesman Alphonso, was super with my trade in car.he was not pushy in trying to sale me my new car.that was cool.some places i've been to in the past,the salesman ran me out the door.not here. i'm very happy about how i was treated here. More

I was interested in purchasing the 2011 Chrysler 200. I inquired about it through email and was very interested in the price. The price listed online was an error, but I was notified that since I had inqu inquired about it through email and was very interested in the price. The price listed online was an error, but I was notified that since I had inquired at that price, it would be honored. I started working through the internet sales team and gave them the specifics of the terms that I was looking for. Some assurances were given to me that were not justified and I was very unhappy when I went to the finance office expecting the terms I was told was a done deal and something totally different was presented. I told them that was not what I had agreed to and it was at this point that I was informed that the terms could not be fulfilled. I contacted the senior managment to let them know how I had been misled. I received a phone call from one of the top managers to simply offer an apology. In the course of the conversation, I was asked if there was anyway that they could still earn my business. I informed them that I had a very bad experience and that it would take some work. The top level managers went to work to figure out how to earn my business. I knew the terms that I had asked for were going to be difficult, but I am proud to say that Clear Lake Dodge "went the extra mile" to make it right. The terms we agreed on were very close to what I had originally stated, and today I am the proud owner of a brand new 2011 Chrysler 200. I love this car and seeing the efforts put forth by Clear Lake Dodge will definately earn my recommendation to all of my friends. More

Definitely recommend clear lake dodge! I traded my 07 mustang this weekend for a 2011 dodge nitro. Great customer service here, everyone is so friendly! I was actually sad we didn't purchase our 1500 ram mustang this weekend for a 2011 dodge nitro. Great customer service here, everyone is so friendly! I was actually sad we didn't purchase our 1500 ram truck / slt lonestar edition from here which was also a recent purchase from gillman (the service@ that dealership was baaaaaad... they move slower than turtles and messed up on a deal so bad that they practically gave us the truck lol which is awesome but it took them 2 weeks to get it right) so glad I came here and im loving my new toy :) if ur ready to make a purchase go see khol he's on point and wont waste ur time. erica More

I have had window problems with my 2006 Jeep Liberty CRD. Every window has been replaced at least 2 times some 3 times. I received a letter from Jeep stating that they had extended the warranty to 7 years be Every window has been replaced at least 2 times some 3 times. I received a letter from Jeep stating that they had extended the warranty to 7 years because of all the problems with the windows. I contacted two other dealers before I contacted Blake at Clear Lake Dodge. I was treated with utter disgust and like I was bothering them. I was resigned to the fact that I would be driving arround for another year with two windows who broke a month and three months concurrently after the warranty expired despite being fixed on two different occasions while under warranty. Blake went above and beyond to rectify my problem. He asked questions, he was kind, knowledgeable and made me feel like he was genuinely trying to fix my problem. I just cant find enough complementary adjectives to describe Blake. I guess the best way to say it is I will remain a Chrysler customer More

Bought a ram from clear lake dodge its my third one from them and this was the best experiance ever.You couldn't ask for better service than what I received.I did everything on line with Lincoln. he made my them and this was the best experiance ever.You couldn't ask for better service than what I received.I did everything on line with Lincoln. he made my life easy. It was like dealing with a friend. Thankyou Clear Lake Dodge and Lincoln. More

The experience at Clear Lake Dodge Chrysler Jeep was perfect. No hassle & fun. I would highly recommend them to everyone. Lincoln will treat you like family, and give the best deal possible without yo perfect. No hassle & fun. I would highly recommend them to everyone. Lincoln will treat you like family, and give the best deal possible without you asking. No need to haggle over the prices there. You will get the best deal around. More

I read the complaints on this page yesterday and I was freightened that there was not a dealership or a parts garage that was honest and put the customer first. But I needed a part for my 2002 Jeep Cherok freightened that there was not a dealership or a parts garage that was honest and put the customer first. But I needed a part for my 2002 Jeep Cherokee and I was getting the runaround from a local repari shop. I called the Clear Lake Dodge Jeep parts department to see if they had the part I needed and they did. Joe was the gentleman I was speaking to and he was very patient while listening to my issues I was having. He told me to take my Jeep in and "he" would take a look at it and see if it was the issue the garage was telling me it was. From the moment I arrived the entire dealership was awesome. As proised Joe went out to my Jeep and looked at the issue. He tried several things to fix the problem taking over an hour. The dealership closed at 7 but Joe worked way past that still diligently and patiently trying to help me out. He never asked me to leave and come back the next day or to leave my car, he was very kind and worked on the issue to resolve the problem. Joe fixed the problem. He resolved the issue and he triple checked everything to ensure that I was good to go. I found the dealership to be an awesome experience. I will ALWAYS get my parts for my Jeep there and when I am ready to get a new Jeep, this is the only place I will consider buying it from. I am a single middle aged female. I was getting taken to the cleaners from a highly respectable repair shop (so I was told anyway). I feel that this experience was awesome. It is difficult to find honesty in this world when it comes to car repairs especially for women. They see us coming and all you can hear is cha-ching. Not with this dealership and not with my experience. Joe the parts manager was awesome! Ladies, this is where you can place your trust. I will never go anyplace else. I was treated with respect, dignity, and kindness. And by the way, the garage was going to charge me over $150.00. Joe took care of my problem it it was less than $30.00! I will always be very grateful for Joe's kindness and customer dedication! More

This dealership puts customer service #1. I was impressed, not only by the expertise of the salesman, but also by the respect they have for their customers. They went out of their way to answer my impressed, not only by the expertise of the salesman, but also by the respect they have for their customers. They went out of their way to answer my questions and assist me in meeting my needs. I also had an excellent experience with the service department. I highly recommend this dealership and I will continue to be a loyal customer. More