Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

This dealership puts customer service #1. I was impressed, not only by the expertise of the salesman, but also by the respect they have for their customers. They went out of their way to answer my impressed, not only by the expertise of the salesman, but also by the respect they have for their customers. They went out of their way to answer my questions and assist me in meeting my needs. I also had an excellent experience with the service department. I highly recommend this dealership and I will continue to be a loyal customer. More

If you are looking for a trustworthy business, then steer as far away as you can from here. I went in with an honest upfront attitude explaining what I wanted and needed. They made a deal with me on Wednesda as far away as you can from here. I went in with an honest upfront attitude explaining what I wanted and needed. They made a deal with me on Wednesday night, we signed the agreement and shook hands. Went into financing and they told me to come back the next evening to sign papers. Went in next evening to a new finance guy who knew nothing about my deal and he presented me with a payment of $86 more than they had promised me the night before. Told them, "No thank you" and left. They called me back, general manager came in and said he would get the deal done at what they promised and to come back Saturday. Called me Saturday and said that a fax had not come in from bank to finish the paper work and to come in Monday. I called back and asked internet salesman if I could trust them to really have it done, since I had read all the reviews on here in the meantime and a couple sounded way to familiar. He said that this was a whole new team and they were nothing like the old team. That customer service was their priority and that there was nothing to worry about. Be there Monday to sign the papers. Never heard from them Monday, so just called to be on the safe side and guess what....yep, you got it!!!!!..."Sorry we can not meet the deal we made with you." I was flat out lied to 5 times. Customer service has always been my number one priority with anyone I deal with. If I promise something, I get it done. Well, if you want that kind of service, back up and head on down the road. So sad. More

I just want to say that you never should base your decision on a dealership based on just a couple incompitants!! I have read these reviews and quite honestly it shocks me! I have bought a few cars decision on a dealership based on just a couple incompitants!! I have read these reviews and quite honestly it shocks me! I have bought a few cars from Clear Lake Dodge and have never had the "problems" that these others have had! Perhaps they are dificult to deal with as customers!!?? Perhaps nothing would ever make them happy!!?? Perhaps they are so misrable with there own selves and own lifes that they have to bash others. To the person who said the car was late coming from the factory..perhaps the dealership doesnt actually deliver the car from Detroit?? Just a thought maybe we shouldnt penalize a dealership because the train didnt arrive from detroit when you hoped it would! I have bought several cars from the dealership and my 80 year old mother has also and they always treat us with respect and fairness, but I guess we are easy to deal with compared to some people! I have never tried to con a dealership into free things through lies and threats!! Maybe thats why I have been treated fairly! I would highly recomend this dealership. Dont let a couple stooges deter you!! Kindly, Challenger Lover More

I traded in my Pontiac G6 for a Dodge Avenger and love it. At first I thought I wanted a Challenger but when I drove it I realized it wasn't the right car for me, although it was a great car. My salespe it. At first I thought I wanted a Challenger but when I drove it I realized it wasn't the right car for me, although it was a great car. My salesperson, Lincoln, had me test drive an Avenger and I loved it. The service I received was great. More

My experience with Clear Lake Dodge was the best I've had in purchasing a vehicle. Not only was the service painless, but I was treated with the utmost respect and courtesy. I was not just sold 2 vehicles in purchasing a vehicle. Not only was the service painless, but I was treated with the utmost respect and courtesy. I was not just sold 2 vehicles, but I was sold the entire dealership. This was an important factor for me because I did not want to buy just a unit off the lot as much as I wanted to buy the dealership. Alonzo heard my wants and was able to deliver just that: the dealership. Lincoln introduced himself and in addition to the service already received by Alonzo, I immediately felt at home. I am very pleased with this dealership and I would recommend them to all my friends and family. Love and respect to Clear Lake Dodge! More

Clear Lake Dodge on the Gulf freeway in Webster, was not the first place I went to on my mission in search of a reasonable trade in of my car. Well being a women and showing up on the lot by myself I though the first place I went to on my mission in search of a reasonable trade in of my car. Well being a women and showing up on the lot by myself I thought already it would be a disadvantage on my part. When I went to this dealer I looked around a bit and then I was approuched by Corey Duke Sales Rep. He was down to earth and and a nice guy. I felt very comfortable in being honest about what my situation was and the deal I was looking for. He introduce me to alot of great people on the crew and JP Thomas was the finacial guy that closed the deal for me. I didnt have to do anything and they didn't intimidate me with numbers and confusing rates. They handled it all and made my visit feel like a breeze. These guys are trying to make a difference in the name of car selling. Anytime someone says they are in the market for a new ride I'll be giving them the good word of Clear Lake Dodge on the Gulf freeway in Webster. More

I went in for an oil change. After 1/2 hr Justin came in and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previou and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previous to this visit at a cost of $17. I told this to Justin and he said that it must be a second belt and he would go and check. Sure enough he never came back. I really do not like someone trying to take advantage of me to get more money or because I am a female. Also, on my last visit for an oil change, one of the techs got grease on the inside of my vehicle. It was not noticed until a couple of hours later and I called Randy to tell him. I was told that on my next oil change I would get a complimentary exterior/interior detail cleaning. This did not happen, even though I told Justin when I first drove up. More

Lets start with the first impression. I bought a Jeep Wrangler Unlimited from Allen Samuels in Clear Lake, they have since pulled out of there and I got a nice letter from Chrysler stating Clear Lake Dod Wrangler Unlimited from Allen Samuels in Clear Lake, they have since pulled out of there and I got a nice letter from Chrysler stating Clear Lake Dodge was now servicing our vehicle. So, I pull the car in the bay. Stood in the doorway to the service office, said I was there for an oil change. He asked if I was a new customer, i said yes. Didn't introduce himself or anything. He had me fill out some paperwork, then just took it and the key. I had to ask him where the lounge was, then he just pointed. 1 and 1/2 half hours go by and I walk out to the service area and see my Jeep just sitting in a lot of cars, who knows how long it had been there. So then I had to track him down. I walk into the service office, where another guy was playing a computer game, who so graciously stopped, asked what I needed then called "Mike" to the office. I asked him if I could get a status on my oil change. He then starts talking to a porter and blaming him for not bringing the key in and letting him know it was done. Seriously, isn't that his job to keep tabs on his customers. Then he starts trying to say "Oh well, we also have a recall out so we had to check that" (recall was for a faulty tow hitch installed on Jeeps, mine does not even have that package and a 5 second glance to the rear of the vehicle would have shown that) ....... anyway he brings the work in the office, says thanks, and leaves. Now, that I have paid, I start the task for trying to find my car, it has now been moved to the other side of the building from where I last saw it. After I calmed down, I decided to call the service manager the following day, Chuck Flores. I left him a brief message on 12/17 and told him I wanted to share my first experience as a new customer and to please return my call. A month has passed, no return call. You would think that in this economy with people doing many service items themselves to save the cost of taking it to the dealership, that the dealer would be thrilled to have customers coming into their establishment. Apparently Clear Lake Dodge doesn't need any more customers and I surely will never go there again. More