Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Left happy ... But not completely Mr. Vernon, the finance manager, was extremely helpful. Both him and Solomon were very friendly to me and my brother . However, I did not appreciate t Mr. Vernon, the finance manager, was extremely helpful. Both him and Solomon were very friendly to me and my brother . However, I did not appreciate the point where Solomon made it seem that we were looking at information for a used car off the Internet from a competing local dealership. Thanks to Mr. Vernon, he spoke to the right person and matched the competing price. I also have to go back for a second key(at my convenience.... Not fun) Overall, I love my new car! More

Found my vehicle The vehicle I was looking for was not on the lot. They went and found one and brought it in without the promise of a sale just I could look at it. Thi The vehicle I was looking for was not on the lot. They went and found one and brought it in without the promise of a sale just I could look at it. This was more than any of the other dealers I visited were willing to do. Thanks More

Excellent service, excellent product Excellent customer service in a timely manner.. Very good staff that worked very well together. They got me in and out within a couple of hours with t Excellent customer service in a timely manner.. Very good staff that worked very well together. They got me in and out within a couple of hours with the car I wanted at a price and payment I was happy with. I highly recommend Clear Lake Dodge! More

Great service Great car buying experience. Chance Lushute got me the vehicle I wanted for the price I was willing to pay, can't ask for anything more. Great car buying experience. Chance Lushute got me the vehicle I wanted for the price I was willing to pay, can't ask for anything more. More

Used car liars Jessica (not sure that's a real name, she wasn't there when I got there...) couldn't take a deposit on a vehicle that she swore was there, but would g Jessica (not sure that's a real name, she wasn't there when I got there...) couldn't take a deposit on a vehicle that she swore was there, but would go get the keys and hold them for me. I should have known at that moment I'd be dealing with a dealership full of smiling liars. But Mark really wanted to work for me. Ha. Should have left the moment they told me the vehicle had "just been sold". Lesson learned... More

deceiptful Should have known from the start...Kept getting calls(Alex was the caller, she is there to make you think you will work with her until you show up and Should have known from the start...Kept getting calls(Alex was the caller, she is there to make you think you will work with her until you show up and they give you a different sales person...Alex is just in the call center...)other to go in to look at a truck I had inquired about and said they'd be very willing to work with me and give me what my trade in had been appraised for. Well, their offer on my truck was $7000.00 short of what CarMax and other dealers offered. That was a joke. I asked them for my keys back so I could go elsewhere, they jerked me around to the point I was getting very frustrated. While I waited for my keys, the manager came out and offered his apology and asked for a chance to make things right. Long story short, they made it right alright. They offered a grand less for my truck which I was ok with but after signing the papers I realized they never actually gave me a price for their truck and believe it or not they added 3 months to my finance without saying a word. Yes it's my fault for not checking but it is very deceitful on their part. Lastly within 12 hours of tanking my new truck(used) I noticed the dash was cracked. They straight up told me I bought the truck as is and good luck. This crack is not something you easily notice so I mentioned how they added 3 months to my contract etc but their sale was made so they don't care. I like my new truck but I regret falling for their tactics, After shopping around and having walked away at other dealers I thought I was better prepared but I have to admit, they got me good More

No Professionalism The worst car buying experience in my 35 years of car buying. In 38 days, the car has stopped because of a computer problem and the dealership sugge The worst car buying experience in my 35 years of car buying. In 38 days, the car has stopped because of a computer problem and the dealership suggested I have it towed to Ron Carter because it was closer! Still no license plates, and I buy a 2015 and I received one key; was told it was their policy even if it is a 2015, it was traded in. BUYER BEWARE! You leave the lot and their is no help. Fortunately Ron Carter has helped me tremendously and Its my fault that I didn't go there in the first place. More

Awful service all around If I could give negative stars I would.I took my 2014 Jeep in for a check engine light, change my headlight and to find out what was rattling in my d If I could give negative stars I would.I took my 2014 Jeep in for a check engine light, change my headlight and to find out what was rattling in my dash board. 4 weeks and 3 rental cars later More