Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Unbelievable experience today! I asked for a price quote on a car listed on their website yesterday. Today I received a quote for what I thought was a fair price. I called Victoria Chestnut, who sent the em on a car listed on their website yesterday. Today I received a quote for what I thought was a fair price. I called Victoria Chestnut, who sent the email quote, and discussed options on the car. She asked what time I could come by and see the car. After thinking about it for a while I called back with a few more questions and spoke to Denise. She covered the total drive out price with me and again asked when I would like to come by and see the car. My final call the same day was to Denise and I told her that I would purchase the car and what time could they have it ready. She gave me a time about 3 hours later, no problem. She even told me to see salesman Augustine Ramirez when I arrived and he would have everything ready. I drove the 80 miles to the dealership. When I got there and spoke to Augustine, things went bad. THE CAR WASN'T THERE! THE CAR WAS NEVER THERE! They tried to move me to a car that was $3,500 higher and had 1700 miles on it instead. How in the xxxx can three separate people over a span of a day not realize that they are selling a car that THEY DON'T HAVE. And why didn't they call or email me in the 4 hours from my last conversation until I showed up? They had all of my contact information. Then the bankrupt liars tried to tell me it was being built and would be there in two weeks. Um, everyone in America knows their plants are all shut down for the next 60+ days. While I was in this dealership I witnessed the most unprofessional behavior I have ever seen. From the receptionist talking loudly about her boyfriend, to the salesmen that clearly give reason as to why this company is now bankrupt. DO NOT TRUST THESE LYING CHEATS AT CLEAR LAKE DODGE! More

I went to buy a radiator fan for my jeep. they where the only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and they told me they had it so he actually goes and checks and finds the fan. i paid $356.00 for this fan. when i get to the shop 10 minutes later the mechanic tells me that i dont need the fan that i need a relay so i call Clear Lake Dodge and explain to them and they said i can go back and get my money back. when i get there they take the part and say they have to inspect the part to make sure it was not used. so they take the part and they tell me i should be getting a check in the mail in about two weeks for my refund because they had no cash. i tell him i had just left about 45 min ago and that i had paid cash and i needed my cash back. he talked to his manager and they said they will call me later on that day so i can come pick up the check. so i left when i get back to the shop. the parts sales manager calls me and tells me i can go and pick up the part because they where not going to give me my money back. bacause the part looked like it was installed (which it was not true) it told him that the part was never installed not even taken out the box. he said "WHAT YOU THINK IM STUPID ARE YOU QUESTIONING MY INTELLIGENCE I KNOW THIS PART HAS BEEN INSTALLED AND YOU ARE NOT GETTING YOUR MONEY BACK DO WHAT YOU HAVE TO BUT YOU ARE NOT GETTING YOUR MONEY BACK SO COME GET THIS PART AND DO WHATEVER YOU WANT TO DO WITH IT" i was shocked and mad to have a person talk to me this way so i told him if i could talk to someone else and he said no he was the parts manager and that the general manager was going to agree with him. and he hung the phone up when i went there to pick up the part i asked to talk to him or the general manager an i was told that they where out to lunch this was at 10:00am so please don t buy at this dealership they are theives and will rob you. More

salesman we delt with was rude and not helpful. thought they were there the sale cars. staff is very unprofessional. not helpful at all. that dodge dealership ran my credit so many times it dropped it seve they were there the sale cars. staff is very unprofessional. not helpful at all. that dodge dealership ran my credit so many times it dropped it severly. staff doesn't seem to care if they make a sale or not. More

we went to view a van i had seen online at first i was told it had been sold then they miraclously found it ...sucker! Well we loved it so much we bought it in fact put 1500.00 down on it walked out... told it had been sold then they miraclously found it ...sucker! Well we loved it so much we bought it in fact put 1500.00 down on it walked out... three days later got a call they found a better deal for us so we went back in put another 500.00 down. Well 6weeks into the deal i get a phone call they want the van back the deal was never made due to the hurricane and they pulled our credit so much it dropped 22points and the same bank now wont finance us. Sorry thats xxxxxxxx!! We had alegal binding contract and they get to get out of it but if we were to renig on it it would be on our credit as a repo. Avoid the place like the plague what they did to us should be illegal!!! More

The original sales person i was dealing with was with a customer so i asked another dude not doing a xxxx thing if he could get me the keys to show me the car and his remark was i cant do anything to help customer so i asked another dude not doing a xxxx thing if he could get me the keys to show me the car and his remark was i cant do anything to help you. so i left mad and decided to call and the lady that answered the phone needs to be working at a dog obedience class because thats how i talk to my dogs. I wonder if dodge would do a drop in visit to these people and see what the xxxx is going on. More

The Purchase of my new Dodge Mega Cab was quick and painless. From the time I walked in to the time I left in my new truck was under 2 hours. I have bought many vehicles in my lifetime and this was a painless. From the time I walked in to the time I left in my new truck was under 2 hours. I have bought many vehicles in my lifetime and this was a first. Mr Gomez and his staff were courteous and made sure that I was taken care of. The price of my truck and the value given to my trade-in could not be matched at any other dealership. Yhis was truely my best buying experience. More

Went into Clearlake Dodge. Told them we were looking for a truck Prefer a Dodge and Preferred White. They show us a Vanilla 2006 Dodge Truck We like we test Drove it. Then we tried to get financed. Dont ev a truck Prefer a Dodge and Preferred White. They show us a Vanilla 2006 Dodge Truck We like we test Drove it. Then we tried to get financed. Dont ever do this at this Dealer. They told us being it was after 6 they could not get it financed that day. They said they would be on it at 9am the next day. So My partner and I went in there at 9 am to make sure they get this going. The finance guy (Juan)said we needed more things to prove we were good He told us to take the vanilla truck and go get them have lunch and come back. We did as asked we came back he said he was pretty sure it was a done deal to go put full coverage insurance on the truck and bring it back. So we did he said enjoy the truck for the weekend. We gave him a check for our down payment. Then he was to call us on Monday. Well over the weekend we fell in love friends family saying how nice the truck was. Well 1 pm come Monday we called Clearlake Dodge to see what was going on. Was put on hold to long hung up called back at 2:00 again put on hold. Come 3 pm they called us said the paperwork was not finished would be ready the next day but yes it was a done deal. Tuesday comes got a phone call from Clearlake dodge about 10 am saying Its a done deal come up at 12:15 and well sign the paperwork. Well got there at 12:15 only to hear this Yes was a done deal but not for the truck we were driving. But we would have to pick a diferent Truck They said we could have a 2007 but not the 2006 we had been driving and had insurance and miss lead thinking was a done deal on. We said fine can you give a 2007 just like the one were driving we know we cant have the Vanilla color but at least the features. Nope. I was upset said well why didnt you tell us on the phone we were approved but not for the Truck we were driving on the phone. To me that was very miss leading not very nice at all might as well say false advertising making us believe was a done deal on the truck we wanted than dump the bomb when we get there to sign paper that did not exist. Never recommend this dealer More

Most people drive away froma dealership with a smile. We did not and they did not want to help us get a smile either. And being first new car experience will never happen again. We did not have much choice did not and they did not want to help us get a smile either. And being first new car experience will never happen again. We did not have much choice but to take the truck because they ran our credit so much it lowered our point score badly. SO we gave up the fight for the 2006 Dodge with the Cool Vanilla paint job, the Chrome package, the wood grain interior, 6 disc cd changer and the strereo controls on the steering wheel for a 2007 Dodge Silver with nerf bars . No wood grain No 6 disc, No contols on steering wheel and no chrome. So we had a nice juicy steak they took it from us and gave a hot dog. I kept asking well can you get us a white truck? Can you put wood grain? Something to make us alittle happier?No! Pick one off the lo not to go over 34,000 All trucks on lot were the same inside the exterior was different color and no white ones. I told my partner that someone in the dealership wanted the truck because they kept making remarks about the color. We kept whining the entire time while they got the paperwork ready they did nothing to make us Happy. Well mad i came home look at other dealerships around town. We could have got everything we wanted at another dealer including leather if we wanted but we dont still was same price as this truck really was Cheaper. like I told the sales man I was going to go there for my Chrysler I would not now and He was smart mouthed to me saying we dont sale Chrysler well i always thought they were the same company and I know there are use Chrysler. But just his way of saying they dont need my money. But any other dealership would have wanted repeat business this one doesnt. So after seeing what we could have had when this trucks paid off we will not get to clearlake again. I found that they do this alot. Also when we returned the other key to the other truck we found out the manager now drives the 2006 Cool vanilla truck we wanted. Hmmm smells funny to me. Already felt ripped off now we know I was right on someone in the dealership wanting the truck. Now if that is not bad business I dont know what to tell you. Buyer beware. Go where the dealership wants a sale and return business. Not just a sale and who cares if you come back. The was for my partner but where I wanted the 300 C or Magnuim . After this at Clearlake Dodge I'm not ever sure I will go with a Dodge or Chrysler product. xxxx I came home and wanted to get rid of the Chrysler I already have that I love. Think I may try a Honda or something or go back to my faithful Chevy More