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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,479 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,479 reviews
February 17, 2015
Love my new Jeep Compass! I just bought a new Jeep Compass from Chance Lushute. I was kept informed of every step. I also worked with Ralph, Carmine, and Mike. Everyone was ve I just bought a new Jeep Compass from Chance Lushute. I was kept informed of every step. I also worked with Ralph, Carmine, and Mike. Everyone was very friendly and helpful. I will recommend this dealership to anyone looking for a car. More
by sherri
Employees Worked With
Chance
February 17, 2015
Great job Great buying experience! Very friendly staff, Daniel Q was great. They worked very quickly to get the deal done. I would recommend this dealership to Great buying experience! Very friendly staff, Daniel Q was great. They worked very quickly to get the deal done. I would recommend this dealership to anyone who is looking to buy. More
by Fhegwood
Employees Worked With
Daniel quintanilla
February 07, 2015
worst car buying experience ever This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to the This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to them. Very disappointed More
by dubs696
Employees Worked With
service
February 03, 2015
Service Nightmare (Damaged my car) I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for damage and discovered that my side mirror was broken. I informed my service advisor who said that she would have the service manager call me Monday since he had left for the weekend. On Wednesday I had not received a call so I called and left a message on the service manager's voicemail, no response. Called again the next week and asked the receptionist to have the service manager or general manager give me a call, no response. I then called Chrysler Corporate, who was able to speak with the service manager (Jeff) who said my damage was noticed when they washed my car and was preexisting. They called me a liar until I told them that it's pretty funny for them to say that because I have a camera in my car that recorded the service guy damaging it. Still fighting it...customer service sucks and they are dishonest. More
by gregs221
Employees Worked With
Barbara, Jeff
February 01, 2015
Clear Lake Dodge Service Dept My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledg My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledgable,informative and helpful especially with communicating the process and wait time. Thank you for your wonderful Custeromer service. J More
by Jctorres
Employees Worked With
Ike
January 22, 2015
AWFUL customer service I bought a NEW car from this dealership and have had nothing but problems... After spending a few hours finding the right vehicle and working the numb I bought a NEW car from this dealership and have had nothing but problems... After spending a few hours finding the right vehicle and working the numbers to a reasonable price, we FINALLY made it out of the dealership at 10 pm. The next day, in the sunlight, we discovered that the wheels were damaged. We also noticed a few cosmetic things and that the cruise control did not work. We took it back to the dealership that day to get the repairs done. It is now almost 2 WEEKS later and I still do not have my car back. After calling and calling, this is where I'm at: We are waiting on 1 part to come in before it will be done. But does anyone know what that part is?? Nope. I got 3 different answers from 3 different people. My salesman doesn't seem to know what is going on when I ask him. The Sales Manager ensures me that it will be ready in the next 2 days. The Customer Service Manager tells me the same thing. I have never been given sich a run around in my life. I will never purchase another vehicle from these people. And I will be sure that all of my friends and family use another one of the 10 Dodge dealerships in the Houston area as well! More
by Tinker827
Employees Worked With
Brandon Martinez, James White, Sophia
December 18, 2014
Love this dealership! I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his D I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his Dodge Ram ttruck there as well. Ike is great to deal with, he is always friendly and takes great care of our cars. I feel that Ike is very honest and does not charge us for service that is not necessary. We have also bought two of our Dodge trucks from them. I would recomend this dealership to a friend. Thanks Ike!!! They also wash my car when I bring it for an oil change! BONUS!!! More
by dphillips
Employees Worked With
Ike
December 10, 2014
Excellent service for an oil change I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, servic I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, service rep, it was a great experience. He was prompt, courteous, and suggested a way I could get the service I was looking for at a cheaper price. I had a cup of coffee in their lounge and it was done. Quite fast service and in all an excellent value. I've had work done at this dealership before, but now I'll be using them for all oil changes as well. My thanks to Ike. Gary Bauman More
by baumang
Employees Worked With
Ike Eisenring
December 10, 2014
Upgraded to the jeep What a wonderful transition from a Saturn vue to a 2015 Jeep Cherokee. I feel like I'm on another level now. No more keys I just have to push the butt What a wonderful transition from a Saturn vue to a 2015 Jeep Cherokee. I feel like I'm on another level now. No more keys I just have to push the button to start the car, the trunk opens, the granite color is amazing. It rides smooth. Patty took very good care of me and matched me with jeep of my dreams. It's like Patty knew this Jeep was for me. Like Patty told me since I'm down to earth that's what jeep owners are. If you are down to earth you need to get the 2015 Jeep Cherokee and speak to patty. This is the top mid sized suv out right now. I'm extremly happy. ?? More
by Garyj1980
Employees Worked With
Patty
December 09, 2014
Great Customer Service I came in for a oil change and some concerns about the way my vechile was performing. I was assisted by Mr. Like he was very pleasant and patience wi I came in for a oil change and some concerns about the way my vechile was performing. I was assisted by Mr. Like he was very pleasant and patience with me. Help me to understand what it was that was going on with me vehicle. He explained to me the things I needed to know. The service was just excellent. He a great service perssonel. My wait was not long at all. He offered me a great deal on the repairs on my vehicle. My hat goes off to Clearlake Dodge for having such a quality staff. More
by vandashell.houston
Employees Worked With
Ike Eisenring
