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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Webster, TX

4.2
1,482 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours. We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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15711 Gulf Freeway

Webster, TX

77598

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Showing 1,482 reviews

May 07, 2015

Been in the Shop for 23 DAYS NOW!!!!! Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a ni More

by Marty01
Recommend Dealer
No
Employees Worked With
Brandon
May 08, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We’re sorry to hear that. We know how frustrating car issues can be and we’d like to do what we can to improve the situation. Please contact our Please contact our Customer Service Manager Sophia at 281-310-8305.

April 07, 2015

Customer service is TERRIBLE Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your onl More

by gtv56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barbara Ibarra
Apr 13, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We are very sorry to hear that your experience with our service department was frustrating. We’d like to do what we can to make things right. Please contact our Service Director, Jeff, at 281-652-153.

March 26, 2015

compra de nuevo carro. Estoy muy contenta,con mi nuevo,Jeep patriot,gracias por toda la ayuda, Salomón Luviano, fue muy amable, con nosotros, y recomiendo..a la agencia, par More

by juany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salomón Luviano.
February 17, 2015

Great job Great buying experience! Very friendly staff, Daniel Q was great. They worked very quickly to get the deal done. I would recommend this dealership to More

by Fhegwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel quintanilla
February 17, 2015

Love my new Jeep Compass! I just bought a new Jeep Compass from Chance Lushute. I was kept informed of every step. I also worked with Ralph, Carmine, and Mike. Everyone was ve More

by sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance
February 07, 2015

worst car buying experience ever This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to the More

by dubs696
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
Feb 09, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We’re very sorry to hear that your experience with our service department was a negative one. We’d like to do what we can to make things right. Please contact us: Sophia Kirchner (Customer Service Manager), 281-310-8305.

February 03, 2015

Service Nightmare (Damaged my car) I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for More

by gregs221
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barbara, Jeff
Feb 03, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Please know that your satisfaction with our dealership is our top priority. We want to do everything we can to resolve the situation to your satisfaction. Please contact our Customer Service Manager, Sophia Kirchner, at 281-310-8305.

February 01, 2015

Clear Lake Dodge Service Dept My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledg More

by Jctorres
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike
January 22, 2015

AWFUL customer service I bought a NEW car from this dealership and have had nothing but problems... After spending a few hours finding the right vehicle and working the numb More

by Tinker827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Martinez, James White, Sophia
Jan 22, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We can understand your frustration and your desire to get your new car back. Please know that we are doing everything we can to get this completed in a timely manner. We do apologize for the wait, though. We will let you know as soon as it is ready to be picked up. In the meantime, please contact our Customer Relations Manager if you need anything: Sophia Kirchner (Customer Service Manager), 281-310-8305.

December 18, 2014

Love this dealership! I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his D More

by dphillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike
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