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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,475 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
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Showing 1,475 reviews
February 01, 2015
Clear Lake Dodge Service Dept My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledg My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledgable,informative and helpful especially with communicating the process and wait time. Thank you for your wonderful Custeromer service. J More
by Jctorres
Employees Worked With
Ike
January 22, 2015
AWFUL customer service I bought a NEW car from this dealership and have had nothing but problems... After spending a few hours finding the right vehicle and working the numb I bought a NEW car from this dealership and have had nothing but problems... After spending a few hours finding the right vehicle and working the numbers to a reasonable price, we FINALLY made it out of the dealership at 10 pm. The next day, in the sunlight, we discovered that the wheels were damaged. We also noticed a few cosmetic things and that the cruise control did not work. We took it back to the dealership that day to get the repairs done. It is now almost 2 WEEKS later and I still do not have my car back. After calling and calling, this is where I'm at: We are waiting on 1 part to come in before it will be done. But does anyone know what that part is?? Nope. I got 3 different answers from 3 different people. My salesman doesn't seem to know what is going on when I ask him. The Sales Manager ensures me that it will be ready in the next 2 days. The Customer Service Manager tells me the same thing. I have never been given sich a run around in my life. I will never purchase another vehicle from these people. And I will be sure that all of my friends and family use another one of the 10 Dodge dealerships in the Houston area as well! More
by Tinker827
Employees Worked With
Brandon Martinez, James White, Sophia
December 18, 2014
Love this dealership! I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his D I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his Dodge Ram ttruck there as well. Ike is great to deal with, he is always friendly and takes great care of our cars. I feel that Ike is very honest and does not charge us for service that is not necessary. We have also bought two of our Dodge trucks from them. I would recomend this dealership to a friend. Thanks Ike!!! They also wash my car when I bring it for an oil change! BONUS!!! More
by dphillips
Employees Worked With
Ike
December 10, 2014
Excellent service for an oil change I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, servic I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, service rep, it was a great experience. He was prompt, courteous, and suggested a way I could get the service I was looking for at a cheaper price. I had a cup of coffee in their lounge and it was done. Quite fast service and in all an excellent value. I've had work done at this dealership before, but now I'll be using them for all oil changes as well. My thanks to Ike. Gary Bauman More
by baumang
Employees Worked With
Ike Eisenring
December 10, 2014
Upgraded to the jeep What a wonderful transition from a Saturn vue to a 2015 Jeep Cherokee. I feel like I'm on another level now. No more keys I just have to push the butt What a wonderful transition from a Saturn vue to a 2015 Jeep Cherokee. I feel like I'm on another level now. No more keys I just have to push the button to start the car, the trunk opens, the granite color is amazing. It rides smooth. Patty took very good care of me and matched me with jeep of my dreams. It's like Patty knew this Jeep was for me. Like Patty told me since I'm down to earth that's what jeep owners are. If you are down to earth you need to get the 2015 Jeep Cherokee and speak to patty. This is the top mid sized suv out right now. I'm extremly happy. ?? More
by Garyj1980
Employees Worked With
Patty
December 09, 2014
Great Customer Service I came in for a oil change and some concerns about the way my vechile was performing. I was assisted by Mr. Like he was very pleasant and patience wi I came in for a oil change and some concerns about the way my vechile was performing. I was assisted by Mr. Like he was very pleasant and patience with me. Help me to understand what it was that was going on with me vehicle. He explained to me the things I needed to know. The service was just excellent. He a great service perssonel. My wait was not long at all. He offered me a great deal on the repairs on my vehicle. My hat goes off to Clearlake Dodge for having such a quality staff. More
by vandashell.houston
Employees Worked With
Ike Eisenring
November 30, 2014
Fantastic experience! I worked with Mark Harder on purchasing our family's new vehicle. He was extremely helpful and attentive. I appreciate that he took his time and answe I worked with Mark Harder on purchasing our family's new vehicle. He was extremely helpful and attentive. I appreciate that he took his time and answered all of our questions and concerns about the vehicles we had chosen to go look at. Overall I had a great experience at Clear Lake Dodge, thanks to Mark. More
by adltesd
Employees Worked With
Mark Harder
November 28, 2014
I like this place I had the pleasure of working with Chance. He is awesome. He answered all my annoying questions and calls. If he couldn't answer the phone, he returne I had the pleasure of working with Chance. He is awesome. He answered all my annoying questions and calls. If he couldn't answer the phone, he returned my calls in a timely manner. He was very polite and I will be getting all my vehicles here in the future. More
by Michelle Pua
Employees Worked With
Chance
November 26, 2014
Deceiving salesman I'm writing this review because of the terrible experience I had with Clear Lake Dodge. I began searching for a specific 2014 ram laramie longhorn. No I'm writing this review because of the terrible experience I had with Clear Lake Dodge. I began searching for a specific 2014 ram laramie longhorn. No dealership in the Houston area had what I was looking for in stock, except Clear Dodge. So I filled out their contact info online about the truck they had in stock. I finally received an email from the Internet salesman Carmine. I responded back with a confirmation of the Internet price for the ram longhorn. Later in the day, he sent a response and confirmed the price plus ttl. So I told him that I would be coming in the next Saturday. Once my wife and I arrived at the dealership,..I met with the receptionist and told them I was here to see Carmine. 30 minutes later, he finally came to us and introduced himself. He told us that he is very busy and had another salesman complete the test drive and appraisal paperwork on my 2011 ram laramie. After waiting around an hour or so, Carmine and his assistant came over with the first proposal paperwork. Carmine presented to us a $15,000 for my trade (which was ridiculous after CarMax offered $22,000 for my trade. By the way I would highly recommend whomever is trying to trade-in their vehicle towards the purchase of a new one, to go by Carmax and get a free appraisal done so you can use it as bargaining power.) So my wife and I laughed and told Carmine your so way off. After reviewing the proposal, I noticed the price of the vehicle to be $4000 more than the online price. I called him out on it and he told me that ,"Well that's with all available incentives added. Not everyone qualifies." I called BS on that excuse and my wife caught on with what he was doing with the numbers. Carmine was puzzled at what my wife told him and he said " I'll be back , they forgot to add something". My wife and I were really getting frustrated. Carmine came back with a better offer for our trade but the price of the truck with ttl still didn't match up to the Internet price. So I pulled up the email to show him the price he confirmed and our conversation. He then said ,..this is our offer. Which was still NOT the correct msrp price of the truck. So we just walked out. As a police officer and military veteran,(in which he knew I was) I have never been lied to and disrespectful in my entire life when negotiating a new vehicle. Stay Away fro Clear Lake Dodge. On a positive outcome, I was able to complete a great deal with Demontrond in Conroe with the EXACT truck I was looking for with MORE options added. The truck I just bought, had a higher msrp than the one at Clear Lake Dodge and I was able to complete a GREAT deal with Demontrond at $3,300 less than what Carmine offered. Best buying experience ever at Demontrond!!!!! More
by David Meredith
Employees Worked With
Carmine
November 21, 2014
Pre-Owned Vehicle I had a excellent experience with the Clearlake Dodge-Dealership, they were very considerate when I came in to purchase my vehicle. Sales Representati I had a excellent experience with the Clearlake Dodge-Dealership, they were very considerate when I came in to purchase my vehicle. Sales Representative Christopher Hodder worked with me and had Great Customer Service throughout the whole time I was there. Also in the Finance Department I worked with Patricia Quijano, also did an excellent job in helping me with my vehicle. I would recommend my family and friends. Customer Brittney Williams More
by britbrat0228
Employees Worked With
Christopher Hodder
