Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

The salesman at the used car lot was prompt in coming out and introducing himself. I felt that he was factual during the test drive. During the sit down closing discussion I thought the “dealership fees” wer and introducing himself. I felt that he was factual during the test drive. During the sit down closing discussion I thought the “dealership fees” were too high at $5,000. I would have preferred that these fees were included up front, in the asking price for the vehicle, instead of learning about them later, after we had agreed on a sale. All individuals I dealt with were professionals. They were helpful. That was much appreciated. More

Friendly, great customer service, and you will leave with a great car. Would recommend to anyone a great car. Would recommend to anyone More

Everyone was so helpful. They made everything easy. This dealership is definitely top notch compared to so many in the area. They really listen and take care of their custome They made everything easy. This dealership is definitely top notch compared to so many in the area. They really listen and take care of their customers. More

A service manager dropped the ball for months but another corrected the issue and helped schedule on a weekend due to the previous service manager not following thru on her job corrected the issue and helped schedule on a weekend due to the previous service manager not following thru on her job More

Quick and efficient service . .Very customer friendly …I received timely updates and service not performed until I okayed the service .Very customer friendly …I received timely updates and service not performed until I okayed the service More

Poor customer service. Bad attitude from service representative. Paid for work that was not accomplished. Appointments system sucks. A customer expects their vehicle to be Bad attitude from service representative. Paid for work that was not accomplished. Appointments system sucks. A customer expects their vehicle to be seen when scheduled, not when convenient for the service department. Otherwise, stick to a first come first served basis and scrap the appointments. More

Mehma was awesome she made she I was informed every step of the way and she made sure she communicated everything with me... of the way and she made sure she communicated everything with me... More

Why go into the city when there is a neighborhood dealership at your doorstep and dealership at your doorstep and More

I really appreciate Memah for keeping me informed on the repair of my vehicle. This was the 5th time I sent my vehicle in for the same issue. Memah helped as much as she could and kept me informed on the st repair of my vehicle. This was the 5th time I sent my vehicle in for the same issue. Memah helped as much as she could and kept me informed on the status of the repairs. i cannot say much on the service team as I kept telling them the issues and the notices Uconnet kept telling me,,, the Transmission control sensor is the problem. finally they discovered it was the communication from the transmission to the control sensor,,, a short in the wire,,, But they did finally find the problem. I do not like the fact that they do not have any complimentary vehicles to use while your vehicle is being serviced for weeks. They never have any loaners!! This is something you guys should implement in your service area. But all things considered Memah was the only highlight of this night mare. She really deserves a raise for professional assistance. She is the only reason I continue to do business' with Big Star Chrysler Jeep Dodge Ram. More

Great service like always, have taken my Ram 1500 and now the Charger always have come out very satisfied with the results the Charger always have come out very satisfied with the results More