Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Just bought a used Mini Cooper As with buying any car it's a long process. Darrell the used car sales manager (I feel) gave me a great price I could afford. I'm happy with my purcha As with buying any car it's a long process. Darrell the used car sales manager (I feel) gave me a great price I could afford. I'm happy with my purchase and would recommend Clear Lake Dodge to anyone. More

Enjoyed Clear lake dodge Very friendly and easy to deal with . I would go back again in the future. I would like to that Ade for all of his help. Very friendly and easy to deal with . I would go back again in the future. I would like to that Ade for all of his help. More

New Ram Truck Purchase Marc Robinson at Clear Lake Dodge made our new truck purchasing experience very pleasant and worry free. He is very courteous and walked us through th Marc Robinson at Clear Lake Dodge made our new truck purchasing experience very pleasant and worry free. He is very courteous and walked us through the process from start to finish. He has in innate ability to read his customers and their needs. My husband and I are both senior citizens and he took time to explain the process and what to expect, how long we would be there and asked what our wish list consisted of. From there he took charge and immediately found 4 trucks to pick from, brought them out front, showed us all the features and took us to test drive one. Once a decision was made he sat with us while the financial agent finalized the sale. We trusted him so much we wanted him available to explain any terms we didn't fully understand or wanted his opinion in what he thought our needs required. More

Great purchase experience I am very pleased with my purchase experience. I had a jeep I bought in Dallas and has it serviced at Clearlake Dodge. When they offered us the opport I am very pleased with my purchase experience. I had a jeep I bought in Dallas and has it serviced at Clearlake Dodge. When they offered us the opportunity to trade in the jeep for a new vehicle I was skeptical. My jeep was only two years old. With the rebates and the more than fair trade in value I was able to get the truck I wanted. While the paper work was being processed I notice a scratch on the truck and was assured it would be fixed. Withen two days I took the truck in and was provided a lender vehicle while mine was being repaired. I was sure they would lend me the cheapest car they had but they provided me with a truck that was just like the one I bought. The repairs were done the same day and I am enjoying me new truck. I am very happy with the whole process. More

Great They give a lot of help to find you the great car you need or the car your looking for they are great people and help you out a lot they are friendles They give a lot of help to find you the great car you need or the car your looking for they are great people and help you out a lot they are friendless people More

Car buying experience! CLD is friendly & courteous. Shop around, know what you want and the price you want to pay. They will work with you to find the best deal/financing. I CLD is friendly & courteous. Shop around, know what you want and the price you want to pay. They will work with you to find the best deal/financing. I luv my new Cherokee Trailhawk! More

Good service competitive pricing. Good trade-in offer Had a fast pain free experience. The dealership got straight to the numbers after I selected my vehicle of interest, which is what I look for. The dea Had a fast pain free experience. The dealership got straight to the numbers after I selected my vehicle of interest, which is what I look for. The dealership and sales men were very transparent throughout the entire process. More

False drive out price On Internet made drive out deal had in writing went to dealership would not homor crooks just try to get you there and wear you down On Internet made drive out deal had in writing went to dealership would not homor crooks just try to get you there and wear you down More

RE: Service department are a mess I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is going on at his own department. I will not recommend buying your car at this dealership if you have to deal with people like Mr Daniel at this service department. I also contacted by email Michelle Paxton at 281-953-0005 or mpaxton@clearlakedodge.com but so far no answer by anyone at this dealership. I don't think they care. More

Poor Customer Service I have been a Dodge owner since 1994 and have never experienced such Poor Customer Service until my experience with Clearlake Dodge Webster. I bought I have been a Dodge owner since 1994 and have never experienced such Poor Customer Service until my experience with Clearlake Dodge Webster. I bought my 2015 Dodge Ram 1500 from Clearlake Dodge Webster and recently brought it in to the Service Department for some warranty work. There was an engine noise, several spots on the hood and some of the weather stripping was loose on the top. Clear lake Dodge kept my truck for 5 days, only to tell me they could not duplicate the engine noise, they had to get approval from Chrysler to repaint the hood and they had fixed the weather stripping on top. Clearlake Dodge told me to I could pick up my truck and they would call me when they got approval from Chrysler to repaint the hood. When I arrived at Clearlake Dodge to pick up my vehicle, I checked the weather stripping on top and I could visibly see it was still loose. When I pointed this out to my Service Adviser, he took the truck to the back and fixed the weather stripping problem in 10 minutes. As I previously stated they kept my truck for 5 days. When I received the call from Clearlake Dodge Service Department that they have received approval from Chrysler to repaint the hood, I dropped my truck off there. 3 days later I received a call from my Service Adviser that my truck was ready for pick up. I drove to Clearlake Dodge and picked up my truck. I was at home and realized the 5.7 Liter Hemi decals were missing off both of my fenders. I called my Service Adviser and told him about the problem. He proceeded to give me the name and number for the off-premise body shop and said it would be better if I called the body shop and explain the problem, even though I dropped off my truck at Clearlake Dodge and not the body shop. The body shop told me the emblems would have to be reordered. No one at Clearlake Dodge told me the emblems would have to be reorderd when I picked up my truck. So I contacted my Service Adviser and he told me he would order the parts and call me. On Friday, March 18, 2016 I received a call from my Service adviser, that the parts were in and I told him I would be by the following Monday, he said fine I will putt hem on for you. On Monday, March 21,2016 at 9:45AM I called my service adviser and told him I was on the way to Clearlake Dodge, he said come on by. I arrived at Clearlake Dodge at 10:30 AM and walked in to see there were four other people waiting to see my Service Adviser, but he was not there. The Service Adviser stationed next to his desk, began asking those waiting if she could help. When she got to me I told her why I was there, but she never said come to my desk I will help. Instead, my Service Adviser was paged several times. After 30 minutes I was told my Service Adviser was at lunch. I waited from 10:30 AM until 1:00 PM, for my Service Adviser. The Service Adviser that was stationed next to mine, saw me standing outside waiting and came out and asked me again what I was there for, I told her again and she said my vehicle would have to be taken over to the body shop to have the emblems put on. She then called the body shop and asked if they would send someone over to put them on and they said yes. I waited another 30 minutes and someone came to put on the emblems. After they had placed the emblems on, I noticed the one on the driver side was not lined up correctly with the Ram 1500 symbol. When I brought this to their attention, I was told that the 5.7 Liter Hemi emblem was straight and the Ram 1500 symbol was not straight. I asked to speak with a manager and Jeff Keith came out and told me, he had looked at other trucks and my emblems were mounted correctly. Basically, he told me I was imagining things. I told Jeff that I was very displeased with The Poor Customer Service I have received here and that I would never purchase another vehicle from Clearlake Dodge and would not reccommend Clearlake Dodge to anyone. More