Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

The Purchase of my new Dodge Mega Cab was quick and painless. From the time I walked in to the time I left in my new truck was under 2 hours. I have bought many vehicles in my lifetime and this was a painless. From the time I walked in to the time I left in my new truck was under 2 hours. I have bought many vehicles in my lifetime and this was a first. Mr Gomez and his staff were courteous and made sure that I was taken care of. The price of my truck and the value given to my trade-in could not be matched at any other dealership. Yhis was truely my best buying experience. More

Went into Clearlake Dodge. Told them we were looking for a truck Prefer a Dodge and Preferred White. They show us a Vanilla 2006 Dodge Truck We like we test Drove it. Then we tried to get financed. Dont ev a truck Prefer a Dodge and Preferred White. They show us a Vanilla 2006 Dodge Truck We like we test Drove it. Then we tried to get financed. Dont ever do this at this Dealer. They told us being it was after 6 they could not get it financed that day. They said they would be on it at 9am the next day. So My partner and I went in there at 9 am to make sure they get this going. The finance guy (Juan)said we needed more things to prove we were good He told us to take the vanilla truck and go get them have lunch and come back. We did as asked we came back he said he was pretty sure it was a done deal to go put full coverage insurance on the truck and bring it back. So we did he said enjoy the truck for the weekend. We gave him a check for our down payment. Then he was to call us on Monday. Well over the weekend we fell in love friends family saying how nice the truck was. Well 1 pm come Monday we called Clearlake Dodge to see what was going on. Was put on hold to long hung up called back at 2:00 again put on hold. Come 3 pm they called us said the paperwork was not finished would be ready the next day but yes it was a done deal. Tuesday comes got a phone call from Clearlake dodge about 10 am saying Its a done deal come up at 12:15 and well sign the paperwork. Well got there at 12:15 only to hear this Yes was a done deal but not for the truck we were driving. But we would have to pick a diferent Truck They said we could have a 2007 but not the 2006 we had been driving and had insurance and miss lead thinking was a done deal on. We said fine can you give a 2007 just like the one were driving we know we cant have the Vanilla color but at least the features. Nope. I was upset said well why didnt you tell us on the phone we were approved but not for the Truck we were driving on the phone. To me that was very miss leading not very nice at all might as well say false advertising making us believe was a done deal on the truck we wanted than dump the bomb when we get there to sign paper that did not exist. Never recommend this dealer More

Most people drive away froma dealership with a smile. We did not and they did not want to help us get a smile either. And being first new car experience will never happen again. We did not have much choice did not and they did not want to help us get a smile either. And being first new car experience will never happen again. We did not have much choice but to take the truck because they ran our credit so much it lowered our point score badly. SO we gave up the fight for the 2006 Dodge with the Cool Vanilla paint job, the Chrome package, the wood grain interior, 6 disc cd changer and the strereo controls on the steering wheel for a 2007 Dodge Silver with nerf bars . No wood grain No 6 disc, No contols on steering wheel and no chrome. So we had a nice juicy steak they took it from us and gave a hot dog. I kept asking well can you get us a white truck? Can you put wood grain? Something to make us alittle happier?No! Pick one off the lo not to go over 34,000 All trucks on lot were the same inside the exterior was different color and no white ones. I told my partner that someone in the dealership wanted the truck because they kept making remarks about the color. We kept whining the entire time while they got the paperwork ready they did nothing to make us Happy. Well mad i came home look at other dealerships around town. We could have got everything we wanted at another dealer including leather if we wanted but we dont still was same price as this truck really was Cheaper. like I told the sales man I was going to go there for my Chrysler I would not now and He was smart mouthed to me saying we dont sale Chrysler well i always thought they were the same company and I know there are use Chrysler. But just his way of saying they dont need my money. But any other dealership would have wanted repeat business this one doesnt. So after seeing what we could have had when this trucks paid off we will not get to clearlake again. I found that they do this alot. Also when we returned the other key to the other truck we found out the manager now drives the 2006 Cool vanilla truck we wanted. Hmmm smells funny to me. Already felt ripped off now we know I was right on someone in the dealership wanting the truck. Now if that is not bad business I dont know what to tell you. Buyer beware. Go where the dealership wants a sale and return business. Not just a sale and who cares if you come back. The was for my partner but where I wanted the 300 C or Magnuim . After this at Clearlake Dodge I'm not ever sure I will go with a Dodge or Chrysler product. xxxx I came home and wanted to get rid of the Chrysler I already have that I love. Think I may try a Honda or something or go back to my faithful Chevy More