Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

I went in for an oil change. After 1/2 hr Justin came in and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previou and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previous to this visit at a cost of $17. I told this to Justin and he said that it must be a second belt and he would go and check. Sure enough he never came back. I really do not like someone trying to take advantage of me to get more money or because I am a female. Also, on my last visit for an oil change, one of the techs got grease on the inside of my vehicle. It was not noticed until a couple of hours later and I called Randy to tell him. I was told that on my next oil change I would get a complimentary exterior/interior detail cleaning. This did not happen, even though I told Justin when I first drove up. More

Lets start with the first impression. I bought a Jeep Wrangler Unlimited from Allen Samuels in Clear Lake, they have since pulled out of there and I got a nice letter from Chrysler stating Clear Lake Dod Wrangler Unlimited from Allen Samuels in Clear Lake, they have since pulled out of there and I got a nice letter from Chrysler stating Clear Lake Dodge was now servicing our vehicle. So, I pull the car in the bay. Stood in the doorway to the service office, said I was there for an oil change. He asked if I was a new customer, i said yes. Didn't introduce himself or anything. He had me fill out some paperwork, then just took it and the key. I had to ask him where the lounge was, then he just pointed. 1 and 1/2 half hours go by and I walk out to the service area and see my Jeep just sitting in a lot of cars, who knows how long it had been there. So then I had to track him down. I walk into the service office, where another guy was playing a computer game, who so graciously stopped, asked what I needed then called "Mike" to the office. I asked him if I could get a status on my oil change. He then starts talking to a porter and blaming him for not bringing the key in and letting him know it was done. Seriously, isn't that his job to keep tabs on his customers. Then he starts trying to say "Oh well, we also have a recall out so we had to check that" (recall was for a faulty tow hitch installed on Jeeps, mine does not even have that package and a 5 second glance to the rear of the vehicle would have shown that) ....... anyway he brings the work in the office, says thanks, and leaves. Now, that I have paid, I start the task for trying to find my car, it has now been moved to the other side of the building from where I last saw it. After I calmed down, I decided to call the service manager the following day, Chuck Flores. I left him a brief message on 12/17 and told him I wanted to share my first experience as a new customer and to please return my call. A month has passed, no return call. You would think that in this economy with people doing many service items themselves to save the cost of taking it to the dealership, that the dealer would be thrilled to have customers coming into their establishment. Apparently Clear Lake Dodge doesn't need any more customers and I surely will never go there again. More

Hi, I found it necessary to make a comment after reading the other post. Although my First, I would like to say, in 2004 I purchased my first Dodge Ram 1500 truck and a 2004 Dodge Durango from Clear Lake the other post. Although my First, I would like to say, in 2004 I purchased my first Dodge Ram 1500 truck and a 2004 Dodge Durango from Clear Lake Dodge. The time I spent there was a bit long but, I must say most of the time was because of me. I wanted to be sure of what I was buying. None the less my experience there was great! I was treated respectful as anyone should be. This year I bought a used car for my daughter and once again, had a great experience. Then again this year I purchased my New 2010 Dodge Laramie. Again and again I have gone there to buy something and left with yet another good taste in my mouth for this dealership. I am sorry to see other had such a bad experience while visiting. The reason for me going there was simply put, they were good to me each time before. The only negative thing I would have to say would only be when I have visited the shop. I have left there feeling dissatisfied with my questions about my wife’s vehicle. Still overall, I can honestly say, each and every time I have ever gone there, I had no pressure to buy, no pressure to hurry and I felt I was in control all the way to the finance department. Even he has been pleasurable to deal with. I live in the area and I could have selected numerous of places but as a wise person once said, if it isn’t broke, don’t try to fix it! Thanks Clear Lake Dodge! Special thanks to Roy Campbell and the fiancé department for helping me close the deals. Rick O More

Hi, I found it necessary to make a comment after reading the other post. First, I would like to say, in 2004 I purchased my first Dodge Ram 1500 truck and a 2004 Dodge Durango from Clear Lake Dodge. The t the other post. First, I would like to say, in 2004 I purchased my first Dodge Ram 1500 truck and a 2004 Dodge Durango from Clear Lake Dodge. The time I spent there was a bit long but, I must say most of the time was because of me. I wanted to be sure of what I was buying. None the less my experience there was great! I was treated respectful as anyone should be. This year I bought a used car for my daughter and once again, had a great experience. Then again this year I purchased my New 2010 Dodge Laramie. Again and again I have gone there to buy something and left with yet another good taste in my mouth for this dealership. I am sorry to see other had such a bad experience while visiting. The reason for me going there was simply put, they were good to me each time before. The only negative thing I would have to say would only be when I have visited the shop. I have left there feeling dissatisfied with my questions about my wife’s vehicle. Still overall, I can honestly say, each and every time I have ever gone there, I had no pressure to buy, no pressure to hurry and I felt I was in control all the way to the finance department. Even he has been pleasurable to deal with. I live in the area and I could have selected numerous of places but as a wise person once said, if it isn’t broke, don’t try to fix it! Thanks Clear Lake Dodge! Special thanks to Roy Campbell and the fiancé department for helping me close the deals. Rick O More

Unbelievable experience today! I asked for a price quote on a car listed on their website yesterday. Today I received a quote for what I thought was a fair price. I called Victoria Chestnut, who sent the em on a car listed on their website yesterday. Today I received a quote for what I thought was a fair price. I called Victoria Chestnut, who sent the email quote, and discussed options on the car. She asked what time I could come by and see the car. After thinking about it for a while I called back with a few more questions and spoke to Denise. She covered the total drive out price with me and again asked when I would like to come by and see the car. My final call the same day was to Denise and I told her that I would purchase the car and what time could they have it ready. She gave me a time about 3 hours later, no problem. She even told me to see salesman Augustine Ramirez when I arrived and he would have everything ready. I drove the 80 miles to the dealership. When I got there and spoke to Augustine, things went bad. THE CAR WASN'T THERE! THE CAR WAS NEVER THERE! They tried to move me to a car that was $3,500 higher and had 1700 miles on it instead. How in the xxxx can three separate people over a span of a day not realize that they are selling a car that THEY DON'T HAVE. And why didn't they call or email me in the 4 hours from my last conversation until I showed up? They had all of my contact information. Then the bankrupt liars tried to tell me it was being built and would be there in two weeks. Um, everyone in America knows their plants are all shut down for the next 60+ days. While I was in this dealership I witnessed the most unprofessional behavior I have ever seen. From the receptionist talking loudly about her boyfriend, to the salesmen that clearly give reason as to why this company is now bankrupt. DO NOT TRUST THESE LYING CHEATS AT CLEAR LAKE DODGE! More

I went to buy a radiator fan for my jeep. they where the only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and they told me they had it so he actually goes and checks and finds the fan. i paid $356.00 for this fan. when i get to the shop 10 minutes later the mechanic tells me that i dont need the fan that i need a relay so i call Clear Lake Dodge and explain to them and they said i can go back and get my money back. when i get there they take the part and say they have to inspect the part to make sure it was not used. so they take the part and they tell me i should be getting a check in the mail in about two weeks for my refund because they had no cash. i tell him i had just left about 45 min ago and that i had paid cash and i needed my cash back. he talked to his manager and they said they will call me later on that day so i can come pick up the check. so i left when i get back to the shop. the parts sales manager calls me and tells me i can go and pick up the part because they where not going to give me my money back. bacause the part looked like it was installed (which it was not true) it told him that the part was never installed not even taken out the box. he said "WHAT YOU THINK IM STUPID ARE YOU QUESTIONING MY INTELLIGENCE I KNOW THIS PART HAS BEEN INSTALLED AND YOU ARE NOT GETTING YOUR MONEY BACK DO WHAT YOU HAVE TO BUT YOU ARE NOT GETTING YOUR MONEY BACK SO COME GET THIS PART AND DO WHATEVER YOU WANT TO DO WITH IT" i was shocked and mad to have a person talk to me this way so i told him if i could talk to someone else and he said no he was the parts manager and that the general manager was going to agree with him. and he hung the phone up when i went there to pick up the part i asked to talk to him or the general manager an i was told that they where out to lunch this was at 10:00am so please don t buy at this dealership they are theives and will rob you. More

salesman we delt with was rude and not helpful. thought they were there the sale cars. staff is very unprofessional. not helpful at all. that dodge dealership ran my credit so many times it dropped it seve they were there the sale cars. staff is very unprofessional. not helpful at all. that dodge dealership ran my credit so many times it dropped it severly. staff doesn't seem to care if they make a sale or not. More

we went to view a van i had seen online at first i was told it had been sold then they miraclously found it ...sucker! Well we loved it so much we bought it in fact put 1500.00 down on it walked out... told it had been sold then they miraclously found it ...sucker! Well we loved it so much we bought it in fact put 1500.00 down on it walked out... three days later got a call they found a better deal for us so we went back in put another 500.00 down. Well 6weeks into the deal i get a phone call they want the van back the deal was never made due to the hurricane and they pulled our credit so much it dropped 22points and the same bank now wont finance us. Sorry thats xxxxxxxx!! We had alegal binding contract and they get to get out of it but if we were to renig on it it would be on our credit as a repo. Avoid the place like the plague what they did to us should be illegal!!! More

The original sales person i was dealing with was with a customer so i asked another dude not doing a xxxx thing if he could get me the keys to show me the car and his remark was i cant do anything to help customer so i asked another dude not doing a xxxx thing if he could get me the keys to show me the car and his remark was i cant do anything to help you. so i left mad and decided to call and the lady that answered the phone needs to be working at a dog obedience class because thats how i talk to my dogs. I wonder if dodge would do a drop in visit to these people and see what the xxxx is going on. More