Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

After 50 years I have bought my first Dodge. I bought the extended service plan with my Dodge truck and have been back twice for oil change, tire rotation, ect... both times I was met by Max Ridings. He let extended service plan with my Dodge truck and have been back twice for oil change, tire rotation, ect... both times I was met by Max Ridings. He let me know what the dealer specials where and he also keep me informed on anything they found that would help me keep my used truck reliable. I was not sure about the extended service plan because once peaple have your money there is no gauranty about the service you will get. I'm very happy about my purchase and the service I'm recieving from Clear Lake Dodge. THANKS, MAX More

I went in to get my first oil change on our truck and was greated by Max he was very helpful and told me of services that I needed and went over a plan for services for the future. He was extremly helpful. I greated by Max he was very helpful and told me of services that I needed and went over a plan for services for the future. He was extremly helpful. I was very pleased with the service I received and will return. Thank you Max. More

Initially, I was not met by anyone at the service drive Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt with Max Ridings the service advisor (no one else looked up). I initially went for an oil and filter change and explained that I had a passenger side upper and lower ball joint that needed greased also. Three trips before, not with these same individuals, it was hard for them to comprehend that I had 2 grease zerts, figuring that all newer vehicles didn't need to be greased. After explaining all of this to Max he seemed to understand and then mentioned a tuneup. Knowing I had 94,000 miles, and it was convenient, I agreed to a tuneup but was rather shocked at the quoted cost (been a long time since I had a tune up I guess). Then cleaning the throttle body was mentioned which was another charge. Then it was brought to my attention by Javier, the service tech, that my battery was weak (which I already suspected). OK, replace the battery (I really had a heart attack by that charge). After all said and done, I'm a $1000.00 lighter in my pocketbook. After returning home and inspecting under the hood I could not see any clear evidence of all the work that was suppose to have been done. I went back the second day, and with my explanation of my doubt, Max and Robert agreed to pull any plug (out of 16) to see if all had been replaced. I watched as Javier (the tech) pull the plug I asked him to check and sure enough it had been replaced. I requested this because of not seeing any footprints under the hood of maybe the work not being done and from my past experience with the "OLD Clear Lake Dodge". All three gentlemen were very understanding and nice about making me feel comfortable with the work being done right. I know every trip to the shop can become a different experience, either pleasant or a nightmare, but I was pleased with this trip. Other than some of the charges being somewhat steep (which I rated a 3), it was a good experience. I have noticed at times that you seem to be invisible when arriving at the service drive, and when you go in no one looks up to acknowledge you are there. But after all the discussions with Max, Robert, and Javier attempting to understand my plight, I will give them a 5. I doappreciate the effort and honesty each one exhibited. I will return provided my pocket book can sustain it. I will have to take my defibulator with me in case I look at any window stickers. More

As always, Max Riding was great to work with and got my truck serviced promptly and correctly. I would recommend this dealership and Max to anyone. truck serviced promptly and correctly. I would recommend this dealership and Max to anyone. More

I am a first time car buyer. Saturday i looked from a ford dealer to a chevey dealer and everything else in between. I had the worst comstomer service at those dealers. My last stop was the Dod ford dealer to a chevey dealer and everything else in between. I had the worst comstomer service at those dealers. My last stop was the Dodge dealer. I have never heard about the avenger before.My family and I were looking and Basil came up to us in a very wonderful manner. I asked the right questions about what kind of car i needed and gas milage too. He was very patient with me while i made up my mind. Basil was awesome. point blank and simple if you need a car and honesty Basil and the ClearLake Dodge Team is where its at. More

We were looking for a used truck for our son, Brett. We had been to the dealership a few days before and actually looked at a single cab new truck which was not what Brett really wanted. Brett found the tr had been to the dealership a few days before and actually looked at a single cab new truck which was not what Brett really wanted. Brett found the truck we bought online two days later. We called Basil Zangare who had helped us on our earlier visit. Basil not only had the truck ready for a test drive but actually came in on his day off to help us. After we drove the truck we still wanted to explore a few more options before we made our decision. Basil was patient when we were not ready to make a decision right then. When we did decide to purchase the truck everything was handled in a timely manner and we were not there for hours. Dealing with Clear Lake Dodge and Basil Zangare was a positive experience for us. Tim & Terri Ferguson More

Not only was the dealership very communicative about the work that was needed, the price and time expectations, there was also no pressure to have other needed repairs done. My gear shifter had stuck becau work that was needed, the price and time expectations, there was also no pressure to have other needed repairs done. My gear shifter had stuck because of a broken link. This was repaired very quickly and affordably. They also highlighted how much some other repairs would cost and would hold that price if I chose to go back at a later date. Everyone I came into contact with was helpful and friendly. Excellent service all round. More

max ridings went out of his way and located a regulator for my driver side window.I've been to three other places to no avil. When I got there he didn't even have one. And i despratley needed one ASAP due for my driver side window.I've been to three other places to no avil. When I got there he didn't even have one. And i despratley needed one ASAP due to me flying out early the next morning. Found one for me though, took a bit of time but well worth the wait. grat customer service! good employee to have around. Keep up the good work!! More

I went up to clear lake dodge one day to look at purchasing a new dodge ram,I walked into the show room and walked around for a good while after not being approached by any one I decided to walk out purchasing a new dodge ram,I walked into the show room and walked around for a good while after not being approached by any one I decided to walk out to the truck lot and walking up and down the lot for a good fifteen minutes still no one came out to help, I decided to try the show room one more time and still the same thing. In total I wasted an hour of my time, needless to say I went to a different dodge dealership where I was met as soon as I drove up and bought a truck from them the same day. This is not the first time my family has had problems with this dealership and I can guarantee that I will never go back or recommend them to anyone I know. More