Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Our experience at this dealership makes me want to not trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger do trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger door that we did not see until next day. The Lincoln and salesman said it would be fixed. We did not get the fix scheduled until Feb. 6 because of weather. (the dealership repairs minor things in back parking lot outside) Wife parked the car in front of the main showroom on Monday evening and exchanged her keys with Robert Jackson, Service Manager, and drove the loaner home. At 1:15 pm on Tuesday Mr. Jackson calls my wife to inform her the car was stolen from the dealership. Jackson had not secured her keys and had left them on top of his desk and had not moved the car to the service area. Someone (inside job?) entered Jackson's office, took the keys, and drove the car off the lot at 9:06 am. With 50 employees walking around! The car was recognized to be missing at 9:15 am. The police and my wife were not called for 4 hours. The car was recovered three weeks later. The dealership management looked at us and basically said here's your car. They made no offer to pay for lost personal items. We did not want to drive this car because we had no idea what it had been through in the three weeks. The General Manager, Mike Marinez, basically treated us like any other trade deal. We came out $2,000 upside down on the deal to order a 2012 replacement. Dealership installed EVTS on this car. They got the money for this by only offering us NADA clean sale price for damaged vehicle. Did not cover the payoff. This dealership is in business to sell cars. The new car was not detailed when delivered, finance manager had poor customer skills, management barely spoke to us when we came to settle the deal. Most totally unprofessional place to deal. Never again. More

I read some post which are very negative and its disappointing. Words of advice to dissatisfied customers. Be honest if you have a complaint, otherwise you appear as only a disgruntled customer and disappointing. Words of advice to dissatisfied customers. Be honest if you have a complaint, otherwise you appear as only a disgruntled customer and will hold little merit. My personal experience has been overall a really good one! I have made purchases of 5 vehicles here at Clear Lake. Three brand new vehicles and two used and will return. My last purchase was a 2007 Tahoe. Although Lincoln the on-line sales manager was very hospitable, I was disappointed to find out after asking on several occasions if the vehicle had diagnostics ran on it only to find out later that it wasn't. Slap on the hand to you guys for this. I am a repeated customer and things like this can cost your company in future sales. Over all however, I am very satisfied and plan on making future purchases at this location. Your staff is friendly, sales people are professional as well as your management team. The biggest complaint I had was with the loan officer, and his attempt to belittle my wife after turning down an extended warranty. We nearly walked out of the deal over his behavior. No store is perfect and you shouldn't hold everyone accountable over one person. I am being as honest as I can so people can know what they might expect things aren't always going to go as smoothly as we would all like on occasions. My family and I have been car shopping at this location since 2004. I purchased two brand new vehicles that day and was taken care of all the way through 2010 with any problems I had which were all minor to none. Oil changes, recall concerns, squeaking anything was always handled in a professional way. I am please and will be back. Im looking for my son a car this month so, you will see me there. Thanks, Richard Olmos More

The purpose of my visit was to have the oil changed on my Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said he would take care of everything immediately. He also offered to have my tires rotated and to have the Jeep washed. All was donre in under an hour and I was on my way. Thanks for the prompt service. More

I did not purchase my 2006 Dodge Magnum at this dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as it was getting close to the 100k mark, and I would like for it to take me for at least another 100k. There was some body work, full engine and transmission service, new brakes and some fixings on the interior. While it did take a couple of weeks to get all of the work done over the holidays, they did an awesome job and were super friendly and helpful at all times - even when I was getting a little impatient. When I received my car back, there was a minor fix that hadn't quite been completed, and a strange rumble was evident. We arranged to take it back and they fixed the minor thing quickly and efficiently, but were unable to find the cause of the rumble, advising me to bring it back if/when it rumbled again. The rumble just got worse until I went in and insisted the service guy, Max, come for a joy ride with me to experience the rumble. He and his tech both agreed there was something wrong, but it may not be related to the work they did. I got upset at this as surely, "It must have been related to the work they did!!". We agreed that I should take the car back in to be checked out the next day. So, at the third time to take my Magnum to the dealer, I was starting to get upset, having spent a LOT of money to make her sweet. It is here that I have to step up and bring full recognition to an outstanding level of customer service at Clear Lake Dodge. Not only was I provided with a courtesy car - again - which I was not expecting, they discovered that the rumble issue was NOT related to the work they did, but they fixed it anyway, AND washed my car - again! These guys understand how to provide a service that will make you want to come back. Even during busy times, I was made to feel like a valued customer, and treated with utmost respect, even when I wasn't so happy. I'm a customer for life. Love those guys. More

This review is regarding the integrity of this particular dealership, not the product. I completely love my dodge truck and recommend the Ram 1500 to anyone. I will never recommend anyone purchase a vehicl dealership, not the product. I completely love my dodge truck and recommend the Ram 1500 to anyone. I will never recommend anyone purchase a vehicle from Clear Lake Dodge in League City. I purchased a brand new Dodge Ram 1500 with the ram boxes in June of 2010. I paid the dealership to have the back of the pickup sprayed with a Rhino Liner, which they contracted out to a third-party because they were unable to do it on the premises. Three days later I went to the dealership to take possession of my new truck (until then, I had never taken possession) and found that the driver side ram box was damaged. I was assured, by one of the managers who happened to be my salesman, not to worry. He told me to take my new truck home and enjoy it and that he would order the piece to fix it and let me know when it comes in. So, trusting that it would be taken care of (after all, it was a brand new truck with a great warranty) I left the dealership with my new (slightly damaged) truck. Several MONTHS and many calls later, the truck was finally repaired. Then the very next day the colored panel of the damaged ram box popped off again. It turns out they fixed the wrong piece. They replaced the colored panel, but the actual lid of the ram box is what needed repairing because the place where the colored panel attaches was damaged on the inside of the ram box lid. Again, I was told to go home and don't worry about it. They sent a technician outside to take pictures of the damaged area of the box lid and said they would order the proper part this time. We are now one year and seven months later and I STILL have a broken ram box. I have gotten the run around so bad that I had to call Dodge corporate office to try to get something done. They refused and told the Dodge corporate office that this box is fixed and as far as they are concerned it is a closed case. I ended up at another dealership, and after much back and forth with the service department, the Dodge corperation decided to fix my truck under a warranty order so that I can finally get my ram box fixed, and they are going to deal with the dealership internally. So, after waving good-bye and allowing me to leave the dealership with a broken truck one year and seven months ago, and assuring me that they would fix it, that dealership was willing to allow me to swallow a $1,200 repair that was not my fault at all. These people are not honest and I will never allow them to even change my oil, much less buy another vehicle from them. And I will never recommend them to a friend. More

they sell through internet and charge you for add-ons to jack up the price. Asked about the battery since red cover was off he said everything ok battery was dead when car delivered. charge for vin etching jack up the price. Asked about the battery since red cover was off he said everything ok battery was dead when car delivered. charge for vin etching and nothing was done. had to argue to get my money back for that service. Check evrything before you leave dealership! More

I visited the Clear Lake Dodge Service Department because I was experiencing some electrical problems with my vehicle. Max Ridings greeted me as soon as I entered the building, and immediately began working I was experiencing some electrical problems with my vehicle. Max Ridings greeted me as soon as I entered the building, and immediately began working with me to solve my problem. Not only did Max offer recommendations on possible solutions, he also saved me hundreds of dollars in the process. Max then went above and beyond, and talked with me about several other un-related concerns. He is highly professional, and extremely courteous. I would absolutely recommend this dealership to other Dodge owners in the future, and I will definitely continue to bring business to this dealership as long as Mx Ridings works there. Thanks for the help Max, J.R. More

I WOULD NEVER RECOMMEND ANYONE PURCHASE NOR REPAIR ANY VEHICLES AT CLEARLAKE DODGE! My experience was a total RIP-OFF,I went here in the mind frame that i would sure to be satisfied and that my truck woul VEHICLES AT CLEARLAKE DODGE! My experience was a total RIP-OFF,I went here in the mind frame that i would sure to be satisfied and that my truck would be repaired the first time,Well i was told it was ready & REPAIRED PD $963 under the assumption my problem was resolved! Days later i phoned dealer advised problem still exists and was told computer wasn't updated but they would fix the problem again,afterwards picked my truck up again and was charged $550 this time was told it was fixed once again left there truck still not repaired. Went back to Clear lake Dodge they then told me my clutch is going out and they want me to now pay $2300. Then i phoned in spoke with someone who stated they were the manager explained to him, he says very rudely "We fixed the check engine light we did our part" THAT CALL ENDED.. I use my truck for business on today (monday) my check engine light is now back on! These guys really arent to be trusted,I am very very upset! If they new what they were doing they could have found the problem the first time and i could have repaired it then. Please NEVER use their service dept & just to be safe DO NOT PURCHASE!! To say the least i SIMPLY wanted my truck repaired here because i knew they would do an Excellent job! WRONG WRONG WRONG!!!!!!! More

Gerrin communicated at appropriate intervals and pulled the truck back when the first replacement pump started leaking. Some mechanics might have let me drive off with a faulty part. Max took good care the truck back when the first replacement pump started leaking. Some mechanics might have let me drive off with a faulty part. Max took good care of me. When he noticed it had taken awhile to bring the truck around, he offered a free car wash, which I accepted. Dealer prices on repair parts, and labor rates, are always too high in my opinion. Thats why I do most of my vehicle work myself. More

Max was awesome and has a great attitude. I am from California and this is my 3rd Dodge Ram 4x4 and I always use Dodge for Service in California. Max made me feel at home and took care of me as if he California and this is my 3rd Dodge Ram 4x4 and I always use Dodge for Service in California. Max made me feel at home and took care of me as if he had been my Service Advisor for years. I am new to Texas and I will use Clear Lake Dodge for all my Service needs. Thank you Max,,,Preciate it Brother...God Bless More