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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,288 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
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Friday Closed
Saturday Closed
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Showing 1,288 reviews
March 11, 2014
I hate that I have to waste my time writing a bad review but I feel compelled by what happened to me at this dealership. Please note that I have tried for several months to make this right with the sales f but I feel compelled by what happened to me at this dealership. Please note that I have tried for several months to make this right with the sales folks but they do not return my calls and when I show up they keep me waiting and then have nothing to offer. That being said, let me explain... I am a very loyal Mopar fan. Since 1966 my family and I have had at least one Plymouth, Dodge, Chryser, Ram vehicle in our driveway. I currently have 3 different trucks including my latest purchase, a deep cherry red Ram 1500 Crew Cab 4x4 Sport. Please understand, I truly love having this truck and I have no issues with it whatsoever. The sales process to get it that I experienced at the hands of my sales people - Carmine, and the sales manager - Eddie M - is a different story. I've noticed that I am rambling a bit so let me be brief now. They sold me the truck with a 7 year, 100,000 mile bumper to bumper warranty that also included "maintenance" - this was written down and signe by myself and the sales people. When I discussed what maintenance was with Carmine and Eddie at the time of the deal, we agreed that it included things like oil changes, and transmission and radiator flushes. I was also told when I signed the deal that I would receive some kind of a coupon book for the scheduled maintenance of the truck. Flash foward, now I am almost to 5k miles on the truck and 3 months after the deal and I still do not have this coupon book. I have called repeatedly with no answers and certainly no call backs. When I showed up last week it was like they did not know I was looking for them and they certainly had no clue what I was talking about. In fact, they even went so far as to say that they never agreed to selling me any kinds of a maintenance plan since no such thing exists. After a few hours or back and forth, Eddie pulled out the signed deal and saw where it said "maintenance included" in a handwritten note that was signed. He then started back peddling and said that: 1. Since it was not his handwriting that he could not explain what it meant. 2. He did not recall seeing this when he signed the deal. 3. Since it did not say "all scheduled maintenance as per the owner's manual" that it did not cover anything. 4. Since the dealership lost money on the deal that I should be happy with what I have and forget about this. 5. Chrysler does not have anything like a "maintenance included" package so he cannot honor the note. I could go on and on about these points but I won't. Let me just say that it truly stinks the way these people are behaving. I personally believe that when you make a deal, you should stand behind it but apparently that is not the case with Clear Lake DCJ. So, my warning to you is that you should NOT use this dealership. But, if you do, please make sure you understand that just because it is in writing and signed, it does not mean you got the deal you think you put together. More
by Mopar_Fan
Employees Worked With
Carmine (sales person), Eddie M (sales manager)
March 06, 2014
We are on our 4th vehicle from this dealership and thought I'd take the time to write a review about my positive experiences rather than letting the few negative people have all the say so. James Whit thought I'd take the time to write a review about my positive experiences rather than letting the few negative people have all the say so. James White has sold our family three of our four vehicles from here along with a few friends we have referred. I can't speak upon anyone but him and management/finance but the customer service we get is above and beyond what we've experienced elsewhere. If you want a fair deal, a nice vehicle and a funny yet honest salesman go see James White at Clear Lake Dodge. More
by MCKG
Employees Worked With
James White
February 19, 2014
I did not even want to rate a single star for the horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If yo horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If you are reading this review please take note that you are taking a chance having this dealership work with you on pre-existing problems on vehicles that they sell you even when they are new. We have had our truck in the shop over 4 times now in a matter of a year. We recently had taken the truck back to them for the vibration in the truck and they informed us that they had to replace the tires in order to be able to diagnose the problem. (Keep in mind that there were only 16,000 miles on this set of tires. We also had been told by this dealership at 8,000 miles that we needed to replace the tires. So we replaced them then.) We agreed to replace them AGAIN, but requested that they give us our old tires. Not to charge us a disposal fee and just put the tires in the back of the truck because we could use them on our other old vehicles. Needless to say- when we went to pick up the truck and paid $1500 for the new tires we did not have our old tires in the back of the truck. "Ike" in the service department was absolutely no help. Basically keeping this long story short, someone in the service department took the tires home and kept them. We were promised that the tires would be there the next day. Plus- the truck still had a vibration to it so we went ahead and left it again. Two weeks later we go to pick the truck up and the vibation is not ANY better. (Especially after some of the weights that they attatched to the rims of the tire have fallen off. We never knew they had put these on until we got home and tried to see why the truck was still vibrating after the dealership said that several people had driven the truck and it ran fine.) The best part of this story- THEY NEVER GOT OUR TIRES BACK!!!!!!!! Several calls have been made to the service manager Jeff in reference to this issue with NO return call. We have now requested to speak to the general manager with no success either. We will NEVER reccomend this dealership to anyone! More
by Heatherly1203
Employees Worked With
Ike Eisenring in Service, and Jeff Kuithe the Service Manager.
September 25, 2013
I have given 5 scores on all areas of this dealership. I have never had the personal attention given by Patti and the staff. This is the second vehicle that I have purchased from Clear Lake Dodge. Between have never had the personal attention given by Patti and the staff. This is the second vehicle that I have purchased from Clear Lake Dodge. Between the test drive time and making the deal was the fastest I have ever had. "They really work with you and what YOU want. I purchased a 2013 Chrysler 200 Limited and love it. More
by gene1947
Employees Worked With
Patti D
August 19, 2013
I found a Jeep online and exchanged emails with sales person then called him directly. I was told this Jeep was clean we agreed on a price. So i flew in from Dallas to purchase the Jeep only to find ou person then called him directly. I was told this Jeep was clean we agreed on a price. So i flew in from Dallas to purchase the Jeep only to find out the bottom was rusted. I was shocked this was not told to me after i asked the salesman to personally walk around the car and see if he would fly in to buy it. He said "YES" big surprise. Salesman comment, "We have been meaning to rhino-line the Jeep but haven't gotten around to it". The bottom of this vehicle was blatant and all the pictures online did not show the rust. This was deceitful and cost me a great deal of money on airfare and cab rides. Avoid the used car side of the house. More
by MarkColtharp
Employees Worked With
Rick Meza
July 22, 2013
I brought my Jeep commander in for service. The vehicle was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back (after having to call them several times) They said I needed an Idler valve. A water pump, New brake pads and new spark plugs. (The spark plugs were changed about a month before this) I sent my son to pick it up on Monday morning and they told him they didn't take credit cards over the phone because they have to check for ID. I took off work and went up there. The cashier took my credit card and never checked my ID. He then told me they would take credit cards over the phone. Bad experience with this service department. More
by Sportsphan13
Employees Worked With
service department
June 27, 2013
Terrible sales department as they only care about selling cars and then on to the next customer. Trice Hamm and Lincoln Stahl will make all kinds of promises and then back out at the last minute. And be su cars and then on to the next customer. Trice Hamm and Lincoln Stahl will make all kinds of promises and then back out at the last minute. And be sure you get everything before you leave the dealership because once you sign on the dotted line they will find a reason not to follow through. No floor mats, no free first oil change, and simply poor follow through. No call after the sale from Trice, no letter of thanks in the mail, just "Here's the deal, don't let the door hit you in the xxx!" Go to Ron Carter, Helfman, River Oaks or any other Dodge dealer but keep clear of these guys. More
by NoClearLakeDodge
Employees Worked With
Trice Ham
January 27, 2013
We were looking for a safe, dependable and of course a good price for a new car to give to our granddaughter for Christmas. We were so lucky in getting Patti Dicostanzo as our salesperson. We purchased a good price for a new car to give to our granddaughter for Christmas. We were so lucky in getting Patti Dicostanzo as our salesperson. We purchased a vehicle from her and I must say it was a great experience. She is straight forward and there was not the usual run around that you get from other car sales people. I would certainly purchase another vehicle from her and also from Clear Lake Chrysler Jeep Dodge. We were short on time and Patti went out of her way to make sure that everything was done and the car was ready to go for us. A really really nice person. Thanks Patti and thanks Clear Lake Chrysler Jeep Dodge. More
by gustus
Employees Worked With
Patti Dicostanzo
January 16, 2013
Great Sales Person! Make sure you ask for Trice, he make it quick and easy. Cutt straight to the chase and got me a great deal! Dont forget to ask for Trice Ham it quick and easy. Cutt straight to the chase and got me a great deal! Dont forget to ask for Trice Ham More
by Sal2208
Employees Worked With
Trice Ham
January 07, 2013
I can truthfully say that I would recommend this I can truthfully say that I would recommend this dealership to others.But I must say the salesman Mr Don Brooks was one of the best salesperson I h I can truthfully say that I would recommend this dealership to others.But I must say the salesman Mr Don Brooks was one of the best salesperson I have ever dealt with,and I have done a lot of car purchasing in my time (90+cars,trucks&motorcycles).It is likely I will tell others because of your inventory and variety of almost anything that Dodge has to offer in stock.That also plays a big role for guys like myself,because I'm an impulsive and spur of the momenttype buyer. More
by bikerbuck
Employees Worked With
Don Brooks
