Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Worst customer service and sales men’s I’ve ever encountered. Will never refer anyine encountered. Will never refer anyine More

I came looing to complete an Oil change and get a solid Multi-Point Inspection. What I received was a list of items totalling 2400.00. As this was my first time visiting your service department you had no Multi-Point Inspection. What I received was a list of items totalling 2400.00. As this was my first time visiting your service department you had no records of previous maintenance. It was recommended to flush and replace Differential and Transfer case fluids however, upon my own inspection at home the filler holes were never opened and the fluid not even checked. It was also recommended to replace all 4 sets of brake pads similarly upon inspection at home the pads all had significant thickness left. The cherry that topped the cake was as part of the oil chaeck a tire rotation was completed and once I departed and got onto I-45 my TMPS alert came on because after rotation the service person did not validate tire presure. I paid for a 3 oil change package but will not be returing as I cannot trust that my vehicle is being serviced with quality. More

Excellent fast and courteous service. From the time I got there until the time I left. From the time I got there until the time I left. More

It was a pleasure to work with Wade. He made the car buying experience less painful. He made the car buying experience less painful. More

Poor communication. No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor customer service. Will not be returning to this dealership. More

It was the worst buying experience ever. I would never recommend this place! The finance staff was horrible, the sales team made the sale happen. After the sale, absolutely no support from a I would never recommend this place! The finance staff was horrible, the sales team made the sale happen. After the sale, absolutely no support from anyone at the dealership. More

Only thing is the visits are always hours long even with an appointment. And that's for an oil change. an appointment. And that's for an oil change. More

Mr. Torres , our sales person is very friendly and professional. Made the transaction with ease. Highly recommended individual. professional. Made the transaction with ease. Highly recommended individual. More

Service was great and quick and professional, I would recommend Big Star of clear Lake to my friends.. recommend Big Star of clear Lake to my friends.. More

Dennis, my salesperson was great in his work. Very friendly and accommodating. Explained everything very well. Chris Schnooberger was very good at explaining everything too. Very friendly and accommodating. Explained everything very well. Chris Schnooberger was very good at explaining everything too. More