Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

This is my second experience with Service Advisor, Max Riding. From the time you meet Max, there is a smile and what can we do for you today attitude? This is the greeting that a customer expects when he Riding. From the time you meet Max, there is a smile and what can we do for you today attitude? This is the greeting that a customer expects when he visits the dealership with a service need. While I waited in the customer waiting area, Max kept me up to date on the service process. It is refreshing to inter-act with person who cares about the customer. I will be back should I need vehicle service. Thank you Max. Leo Sarabia More

Danny is a good service rep. He answered all questions and got me in & out in a timely manner. Over the past two years I have used Clear Dodge to service my 2008 Dodge Ram 1500. The overall service there and got me in & out in a timely manner. Over the past two years I have used Clear Dodge to service my 2008 Dodge Ram 1500. The overall service there has been above par. My only wish is that they would offer more discounts on their services.Otherwise, great job! More

Disclaimer: These comments are solely my own and have no connection with ITT, NASA or the Federal Gov't. I know the Service Advisor from having years of Dodge service. I own three Dodges now! He told me connection with ITT, NASA or the Federal Gov't. I know the Service Advisor from having years of Dodge service. I own three Dodges now! He told me he would get the repairs done as he could get it scheduled even though I stated it was not an urgent task because I had other transportation (the other Dodges!). He followed up with telephoned progress reports, got me a courtesy vehicle ride home promptly and back to the dealership later, verified that the work was done and got my vehicle back working as designed.....as I fully expected from my long association with C.L Dodge. When Dodge comes out with their own plug-in electric vehcle (probably a second-year vehicle), guess where I'll buy it? More

I have given all 5's because the customer service and work was outstanding. Wayne made sure our truck was ready on Saturday even though it was towed there late Friday night and we told him it was our on work was outstanding. Wayne made sure our truck was ready on Saturday even though it was towed there late Friday night and we told him it was our only vehicle. We are very happy with them. They always do a great job! More

Max took excellent care of us and got our vehicle taken care of in a very timely manner. With all we had to have done I was afraid that I would be without my truck for weeks and that isn't a good thing. care of in a very timely manner. With all we had to have done I was afraid that I would be without my truck for weeks and that isn't a good thing. He got us taken care of in approx 3 days and we had our truck back in better than new condition. Thanks! More

The service advisor was very knowledable and very helpful with helping me out with my car and getting it properly fixed and even suggested other preventative maintenance for my car which i didnt know about b with helping me out with my car and getting it properly fixed and even suggested other preventative maintenance for my car which i didnt know about but proved to be very helpful. Wayne Frye was very professional and even kept me up to date on the status of my car while it was being serviced while i was in the waiting area. I would definitley recommend this dealership to all my friends and family. More

My customer rep was Max Ridings. From the time I got to the dealership until I picked my car up the next day, Max was wonderful. Since my car was kept overnight and I met the $ amount I was offered a rent the dealership until I picked my car up the next day, Max was wonderful. Since my car was kept overnight and I met the $ amount I was offered a rent car and Max took care of that. He had the car rental personnel pick me up at the dealership and take me back to their off and then the next day I was able to drop off the rental at the dealership when I picked my car up. This was the best car repair experience that I have ever had. I would highly recommend Clear Lake Dodge to any of my friends. More

My vehicle was taken in and a rental was needed. The service department never contacted me and finally I had enough and when up to the dealership and they informed my problem had been taken care of. I w service department never contacted me and finally I had enough and when up to the dealership and they informed my problem had been taken care of. I was charged for the days I had the rental due to the fact that the service department had my vehicle longer than the warranty would cover my rental use. I highly recommend going to another dealership for service! Also, the issue with my vehicle wasn't even fixed! I took my vehicle to another Dodge dealership and after ONE day, my vehicle is fixed. More

OK long story I had my jeep put in for service for my OK long story I had my jeep put in for service for my oil gauge falling to low. They replaced a rear main seal because it leaked oil. (I knew about t OK long story I had my jeep put in for service for my oil gauge falling to low. They replaced a rear main seal because it leaked oil. (I knew about that and I knew it was the problem) They old me repeatedly that's what is causing my problem. A week goes by and I'm back for the same problem. This time they kept it for 2 weeks and could not find the problem. I go back a third time to prove to them that it was falling to to low so i talked to the service manger to take a look at my jeep outside. He took it in for the third time replaced a oil pressure sensor and told me this will fix it. Drive it down the block comes on again. They take it in for the 4rth time this time they keep it for 1 month my total time with them is 2 months in the shop for this problem. They told me they placed everything electrical to solve my problem, except the gauge cluster. Not only did they not replace the cluster, now when i drive my jeep. It has a check engine light, check gauges light, and it leaks oil from the main seal that they replaced, and also from the oil filter that they replaced. I have put 2 thousand dollars of my money into this jeep for the dealer to fix, they have wasted 2 months of my time jerking it in the service department. Mr. Robert Jackson(service manager is a xxxxx, and gives you the impression he knows everything. He did not litterally call my dad and I liers to our face, but the way he would say, "no that's not right, or no that can't be the problem" he gave us the impression that he was calling us liers to our face.) The main techs sucks, they gaves me more problems with my jeep then what i brought it in for. THIS SERVICE DEPARTMENT SUCKS!!!! I DO NOT RECOMMEND THEM!!! Also I had my liberty in for service(different vehicle) I had a front axle roaring real loud at highway speeds. They kept it for 2 weeks, and i spent 1000 bucks to get repaired. I drove it another 1,500 miles and my problem is back. This is my daily driver back and forth to work. I work in downtown live 30mins away. I had it serviced here and look what happens they can't fix crap. Their service sucks!!! SERVICE MANAGER ROBERT JACKSON IS A DOUSHE BAG!!!! I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!!! AND I HOPE IF YOUR READING THIS YOU WILL NOT EITHER SAVE YOUR TIME AND MONEY DRIVE THE EXTRA MILE AND GO SOMEWHERE ELSE!!! More

a great place to buy a car. i'll tell anybody i know who wants to buy a new car to come see Blake Barbini and Alphonso Graham at Clearlake Dodge.i couldn't believe how smooth it was to buy this new car. i'm wants to buy a new car to come see Blake Barbini and Alphonso Graham at Clearlake Dodge.i couldn't believe how smooth it was to buy this new car. i'm a tall person, a wanted to buy a smaller car.Blake helped me to find a car i was more of a better fit for my long legs at a price. my salesman Alphonso, was super with my trade in car.he was not pushy in trying to sale me my new car.that was cool.some places i've been to in the past,the salesman ran me out the door.not here. i'm very happy about how i was treated here. More