Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

4 days and counting for a 1 day job I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse and worse. The service reps will lie to you, they WILL NOT return calls and they WILL NOT take a call. My truck was broken in to on 7/17 in downtown Houston. Because I had a Revalco theft deterrent system installed, the truck could not be started. I drove to CLD where IKE Eisenring and a parts person reviewed the damage and checked on stock. I wound up ordering one part for delivery on Sat. (7/18). At 7 a.m. on Mon. (7/20), the truck was taken in for the repair work to the ignition, inspection for 3 recalls, an a/c check, and a transmission service. Calls to the dealership Mon (7/20), Tue (7/21), and Wed (7/22) were unanswered and messages not returned. I was able to make text contact with IKE at 2 p.m.(7/22) and was told that they had just started work on my truck and it would be ready Thur. (7/23). This is unacceptable and I informed him that if it was not ready by 5 p.m. (7/23) that I would have a wrecker there to take my truck to one of 3 local dealers to get the repairs completed. I am in the process of trying to make contact with management at CLD and the Houston region to discuss this issue. In my line of work, this kind of performance will cost my people their job without any hesitation. I will not be returning to CLD for anything after tomorrow afternoon - PERIOD. More

The service manager Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wi Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wife and left a voicemail on Friday to let her know that the tire had been ordered and would be in by 2pm on Saturday July 18, 2015, on Saturday we called about 3 times finally someone from another department answered and told my wife that the service department closed at 2pm. On Monday July 20, 2015 my wife called and was told that they would call her back in one hour and never did so I called and they could not fine my paperwork or my car so I went up there and when I arrived Tim was rude and very unsympathetic to my situation he then told me that he would have to look to see if the tire had arrived yet. When I made the comment about the voicemail that he had left about Saturday he stated that "I did not say that we do not get delivered on Saturday" and he also proceed to tell me that someone had hit my car and when I asked him when it had happened he stated that "he did not know when it hade happened" but It clearly stated time and dated and failed to call and let us know. I got fed up and asked to talk to the manager Jeff he would not listen to the voicemail and he stated, "I trust what my guys your wife is mistaken on what she heard" and again he still would not listen to the voicemail. More

Terrible,rude, giving wrong info on Warranty Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it t Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it took 30 days for the Warranty to start and I insisted it was wright away,and she had no appointments available for 3 weeks on the AC and for the recall it would be a week,I called and left a message for the service manager 2times and never had a return call. Bad place More

horriable service experience Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hu Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hung up on me. When I showed up in person Tim day told my husband he didn't bring my jeep in to service, they had no record of it. My jeep was NOT worked on. The sameday it was Brought in they parked it and said nothing was wrong with it. They kept it an additional 5, without notifying me that they were done with it, even though they didn't fix it. Tim day NEVER apologized. When I asked to talk with a manager their was none. They don't deserve any star's. More

Service dept This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this crazy people, this is the worst service dept I have dealt with with my entire life, I am 54. Horrible horrible experience and still waiting for car 2 wks already and last month it was there like 3 wks. More