Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Bait and Switch To save time, I called the dealer and confirmed that they had a specific car on the lot my wife could test drive. After arriving we spent 20-30 minu To save time, I called the dealer and confirmed that they had a specific car on the lot my wife could test drive. After arriving we spent 20-30 minutes or giving up personal information and answering inquisitive questions just to do a test drive. The salesperson went to get the car then returned and informed us the car was not on the lot, the data base had not been updated (what?) but...we could test drive another more expensive car. I verbally registered my complaint with the sales manager, took the paper from the salesperson with my information on it and immediately left. Very unprofessional and deceiving and totally wasted our time. There are many other Dodge dealers in the area, stay away from this place. More

Beware their Advantage 3/3/3 Oil Change package...SCAM I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recomme I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recommend you use them. I cam here since they sold me the oil change package. There is always a reason why they cannot honor it. While they appear to be busy, I will make every effort to ensure they see a larger financial impact than the $99 they attempted to scam me out of. BEWARE of their tactics. More

xxxxxxxx Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke More

WORST DEALERSHIP IN HOUSTON!!!! UNPROFESSIONAL & SHADY!!!! I have purchased many cars in my time, I have to say this is the worst dealership I have ever been to! I showed up on a Saturday to see a vehicle t I have purchased many cars in my time, I have to say this is the worst dealership I have ever been to! I showed up on a Saturday to see a vehicle they just listed online, I got the run around and then they said it was in service. They couldn't find the vehicle, so they assumed it was there. I never received a follow-up call to let me know the vehicle was out of service, as I requested. I call again on Monday and was told the vehicle will be in service until about Wednesday. I asked why the vehicle would be in service so long, they did not know. I called on Wednesday to ask for the vehicle, they said they had it and it would be ready for when I came at 6 pm. This was one of the most dirtiest cars I have seen at a dealership to purchase. It looked like they took it to the beach for the weekend. The leather seats looked awful, you couldn't tell if they were damaged or just that dirty. I asked some basic questions like: Why was the car in maintenance since Saturday? Why does the car have 1,300 more miles then it was listed for? Every time I asked Benny a questions, he would just huff and puff with no reply. Then he had a manager come by, the manager said, "We will have this ready for you tomorrow at the same time. We will have all your questions answered and the vehicle will be cleaned. We will contact you tomorrow when everything is complete." I never heard from them on Thursday, so called around 4 pm and they had to check the status on the car. I received a call back and was told the car was just sent to detail and they are working on getting answers for my questions. When I arrived the vehicle looked clean from the outside, they cleaned most of the vehicle inside but it didn't look like a car being sold at a dealership. I asked if they could finish cleaning the inside, the sale guy didn't seem happy but he go it done. The car was also not in Maintenance, it was used for a radio event. They are just LIERS! When we sat down to talk about the price and the total cost with taxes and title, he just brought a paper with the list price and was telling me to just sign the paper. I said, "no" and started to look at the invoice. They added a fee for $400 dollars for a service the sales guy could not explain. He told me financing will inform me of what it is, but he wouldn't confirm before I sign. So he wanted me to sign and pay for something that he couldn't explain. Very SHADY!!!! Then as we went back and forth, he brought the most unprofessional person at this dealership. Lucky for him, because he should not be employed in the service industry and I would report him if I knew him name. When the sales person brought this person to our table, he started talking to me as I never purchased a car before. I came in with CASH to purchase a car this day. He told me our price is what it is, I tried to make an argument about the additional 1,300 miles on the vehicle, they didn't care. He basically got up and said, "thanks for coming in" and tried to shake my hand. I just got up with my wife and decided to leave. He followed us out the door, then asked to speak with my privately. The first things out of this mouth, "Why are you being such an xxx.!" I just walked back inside to get my wife and we started walking out. He followed us to my car and then called me a "xxxxx" for not listening to him. Then another sales guy came out and I said this guy just called me a "xxxxx", he just laughed and walked off. I started to bicker back and forth with him, he then calls me out to fight. This is when Danny, a sales guy, came up to us and asked me to leave and he didn't say anything to his colleague who was yelling and cussing at me. Then as I drive off, you all three sales guys laughing and mocking the situation that just occurred. I drove straight to LoneStar Chevrolet and bought the same vehicle but in the R/T model instead of Crew model. AVOID THIS DEALERSHIP AT ALL COST!!!!! Very UNPROFESSIONAL and Not HONEST! More

The worst experience!! On Monday My husband and I went in ready with our own financing we just needed to find a vehicle. We found a durango I fell in love with took it for a On Monday My husband and I went in ready with our own financing we just needed to find a vehicle. We found a durango I fell in love with took it for a test drive and were sure this was our vehicle we wanted but there was no price so our sales man took us inside and said he would go see how much it was.. About 5 min later he came back and said my sales manager said finance with us and I'll make you a great deal so I said what's the deal he said but if you don't finance with us we don't want your business!!! at this point my husband got upset but I wanted to hear the offer.. we told him what our bank offered and they came back with a higher apr rate and double monthly payments.. My husband said what's wrong with you first off your not supposed to speak to a customer that way and then you come back with a offer that is no where near what our bank is offering us!! The sales man said it was his boss.. I guess they thought we were young and stupid.. Never ever have I seen a dealership turn away buyer over who finances.. The sad part we would of gave them what they wanted for the vehicle if we got to keep our financing.. Horrible experience.. The sales man was nice it's who ever he was going back and talking to was a xxx!! We called to ask for corporate or owner number and were questioned why do you want it told we don't have it and called again to be given a non working cell phone number.. Very poor customer service!! More

Horrible experience I was sold a "New" car that had approx. 600 miles!!! I noticed the odometer the next day and TRIED to return it. No deal. I was sold a "New" car that had approx. 600 miles!!! I noticed the odometer the next day and TRIED to return it. No deal. More