Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

RE: Service department are a mess I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is going on at his own department. I will not recommend buying your car at this dealership if you have to deal with people like Mr Daniel at this service department. I also contacted by email Michelle Paxton at 281-953-0005 or mpaxton@clearlakedodge.com but so far no answer by anyone at this dealership. I don't think they care. More

Poor Customer Service I have been a Dodge owner since 1994 and have never experienced such Poor Customer Service until my experience with Clearlake Dodge Webster. I bought I have been a Dodge owner since 1994 and have never experienced such Poor Customer Service until my experience with Clearlake Dodge Webster. I bought my 2015 Dodge Ram 1500 from Clearlake Dodge Webster and recently brought it in to the Service Department for some warranty work. There was an engine noise, several spots on the hood and some of the weather stripping was loose on the top. Clear lake Dodge kept my truck for 5 days, only to tell me they could not duplicate the engine noise, they had to get approval from Chrysler to repaint the hood and they had fixed the weather stripping on top. Clearlake Dodge told me to I could pick up my truck and they would call me when they got approval from Chrysler to repaint the hood. When I arrived at Clearlake Dodge to pick up my vehicle, I checked the weather stripping on top and I could visibly see it was still loose. When I pointed this out to my Service Adviser, he took the truck to the back and fixed the weather stripping problem in 10 minutes. As I previously stated they kept my truck for 5 days. When I received the call from Clearlake Dodge Service Department that they have received approval from Chrysler to repaint the hood, I dropped my truck off there. 3 days later I received a call from my Service Adviser that my truck was ready for pick up. I drove to Clearlake Dodge and picked up my truck. I was at home and realized the 5.7 Liter Hemi decals were missing off both of my fenders. I called my Service Adviser and told him about the problem. He proceeded to give me the name and number for the off-premise body shop and said it would be better if I called the body shop and explain the problem, even though I dropped off my truck at Clearlake Dodge and not the body shop. The body shop told me the emblems would have to be reordered. No one at Clearlake Dodge told me the emblems would have to be reorderd when I picked up my truck. So I contacted my Service Adviser and he told me he would order the parts and call me. On Friday, March 18, 2016 I received a call from my Service adviser, that the parts were in and I told him I would be by the following Monday, he said fine I will putt hem on for you. On Monday, March 21,2016 at 9:45AM I called my service adviser and told him I was on the way to Clearlake Dodge, he said come on by. I arrived at Clearlake Dodge at 10:30 AM and walked in to see there were four other people waiting to see my Service Adviser, but he was not there. The Service Adviser stationed next to his desk, began asking those waiting if she could help. When she got to me I told her why I was there, but she never said come to my desk I will help. Instead, my Service Adviser was paged several times. After 30 minutes I was told my Service Adviser was at lunch. I waited from 10:30 AM until 1:00 PM, for my Service Adviser. The Service Adviser that was stationed next to mine, saw me standing outside waiting and came out and asked me again what I was there for, I told her again and she said my vehicle would have to be taken over to the body shop to have the emblems put on. She then called the body shop and asked if they would send someone over to put them on and they said yes. I waited another 30 minutes and someone came to put on the emblems. After they had placed the emblems on, I noticed the one on the driver side was not lined up correctly with the Ram 1500 symbol. When I brought this to their attention, I was told that the 5.7 Liter Hemi emblem was straight and the Ram 1500 symbol was not straight. I asked to speak with a manager and Jeff Keith came out and told me, he had looked at other trucks and my emblems were mounted correctly. Basically, he told me I was imagining things. I told Jeff that I was very displeased with The Poor Customer Service I have received here and that I would never purchase another vehicle from Clearlake Dodge and would not reccommend Clearlake Dodge to anyone. More

We bought two new vehicle and are really happy! My hubby and I decided it was time to get two vechiles again. Our sales man Bill Melbar was very helpful on us getting want we wanted with no Pressu My hubby and I decided it was time to get two vechiles again. Our sales man Bill Melbar was very helpful on us getting want we wanted with no Pressure. It was the smoothest transaction that we have ever had buying vechiles. Even finace with Chris was a breeze. We look forward to using this dealership again and telling friends and family the ease of buying with Clearlake dodge. More

Horrible customer service Currently a dodge owner went to trade in a vehicle for another dodge yesterday after signing the paperworw. I decided the next day the car did not fit Currently a dodge owner went to trade in a vehicle for another dodge yesterday after signing the paperworw. I decided the next day the car did not fit my needs and had a change of heart after feeling pressured to buy the vehicle. Tried to return the car the next day and was told this is not walmart u cant return it . I told him it has not even been 24 hours yet most dealerships offer 72 hours to return a vehicle. ask to terminate the loan. He said no. Another employee stated he could bit said he was reying to make money off me considering the car i had traded in was a 2015 model. Please do not go to this place they are rude and do not represent the brand for dodge. Horrible customer service More

Horrible Service! BUYER BEWARE! It's sad the lowest rating you can give is a whole star! I had the worst car buying experience with these guys. Bought a 2011 BMW and the rear view mi It's sad the lowest rating you can give is a whole star! I had the worst car buying experience with these guys. Bought a 2011 BMW and the rear view mirror fell off the windshield! They told me its my problem and I will now have to fork over $1000 to get the right type off glass installed! That's right! They replaced the windshield with the WRONG type of glass! But that's my problem now. Please beware of what you're buying into with this place! Not impressed and def won't refer a soul! More

Ram truck It was ok I bought a new ram truck I think the dealer could have gave me more for my treat and my payment is higher then I wanted I hope they didn't l It was ok I bought a new ram truck I think the dealer could have gave me more for my treat and my payment is higher then I wanted I hope they didn't lie to me about refining my loan in six months to get payment down also they added a lot of warranty that I didn't find out about till I done the deal More

Horrible service; even worse customer service Took car in for routine maintenance (oil, rotate tires, wipers). Dropped off Friday morning & Made it clear I needed vehicle done by Monday at 9AM- w Took car in for routine maintenance (oil, rotate tires, wipers). Dropped off Friday morning & Made it clear I needed vehicle done by Monday at 9AM- was told no problem at all. Never heard from anyone regarding status so I called first thing Monday and no one could locate my adviser nor could anyone tell me if the car was ready. Spoke to someone who said if it wasn't ready they would have a rental car waiting. Got to dealership and vehicle was not ready and no rental waiting. Took over 3 hours to get rental. Picked vehicle up and was told a part had to be ordered and i would be contacted when it was in. This was over a month ago and I have tried repeatedly to contact my adviser with no return calls/emails. I have since tried to contact the service manager and am told he is in a meeting every time I call and that my message will be delivered. Still no call back from Jeff- the service director. More

Pretty good dealership! Worked with me and overall gave me what I wanted would go again in the future . Customer service was good and price was good!! Recommend for sure Worked with me and overall gave me what I wanted would go again in the future . Customer service was good and price was good!! Recommend for sure More

Not happy at all!!! I bought my fully loaded 2015 dodge caravan in May 2015. The experience was good. Here it is less than 8 months later and I have a flat tire because I bought my fully loaded 2015 dodge caravan in May 2015. The experience was good. Here it is less than 8 months later and I have a flat tire because of a nail. When I go to look for the spare or donut tire I find there isn't one. My husband tried to call someone and can't get anyone to talk to. I will never refer anyone to purchase a vehicle here again. Especially with the price I paid and tother have no spare tire. More

Great customer service Great service and they are willing to work with what you need or want. They try to get you in and out as soon as possible. Great service and they are willing to work with what you need or want. They try to get you in and out as soon as possible. More