Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Deceiving salesman I'm writing this review because of the terrible experience I had with Clear Lake Dodge. I began searching for a specific 2014 ram laramie longhorn. No I'm writing this review because of the terrible experience I had with Clear Lake Dodge. I began searching for a specific 2014 ram laramie longhorn. No dealership in the Houston area had what I was looking for in stock, except Clear Dodge. So I filled out their contact info online about the truck they had in stock. I finally received an email from the Internet salesman Carmine. I responded back with a confirmation of the Internet price for the ram longhorn. Later in the day, he sent a response and confirmed the price plus ttl. So I told him that I would be coming in the next Saturday. Once my wife and I arrived at the dealership,..I met with the receptionist and told them I was here to see Carmine. 30 minutes later, he finally came to us and introduced himself. He told us that he is very busy and had another salesman complete the test drive and appraisal paperwork on my 2011 ram laramie. After waiting around an hour or so, Carmine and his assistant came over with the first proposal paperwork. Carmine presented to us a $15,000 for my trade (which was ridiculous after CarMax offered $22,000 for my trade. By the way I would highly recommend whomever is trying to trade-in their vehicle towards the purchase of a new one, to go by Carmax and get a free appraisal done so you can use it as bargaining power.) So my wife and I laughed and told Carmine your so way off. After reviewing the proposal, I noticed the price of the vehicle to be $4000 more than the online price. I called him out on it and he told me that ,"Well that's with all available incentives added. Not everyone qualifies." I called BS on that excuse and my wife caught on with what he was doing with the numbers. Carmine was puzzled at what my wife told him and he said " I'll be back , they forgot to add something". My wife and I were really getting frustrated. Carmine came back with a better offer for our trade but the price of the truck with ttl still didn't match up to the Internet price. So I pulled up the email to show him the price he confirmed and our conversation. He then said ,..this is our offer. Which was still NOT the correct msrp price of the truck. So we just walked out. As a police officer and military veteran,(in which he knew I was) I have never been lied to and disrespectful in my entire life when negotiating a new vehicle. Stay Away fro Clear Lake Dodge. On a positive outcome, I was able to complete a great deal with Demontrond in Conroe with the EXACT truck I was looking for with MORE options added. The truck I just bought, had a higher msrp than the one at Clear Lake Dodge and I was able to complete a GREAT deal with Demontrond at $3,300 less than what Carmine offered. Best buying experience ever at Demontrond!!!!! More

Used car Another bait and switch story. Went in to buy a used Dodge Journey after calling to see if it was still available, it was. Got to the dealership and Another bait and switch story. Went in to buy a used Dodge Journey after calling to see if it was still available, it was. Got to the dealership and talked to James White who said it had gone to auction that very morning with safety issues, would we like to look at another car? Foolishly we did. We were shown a Caravan which was plain jane and we looked at a Kia Sorento, both with a higher cost. We decided on the Sorento at the advertised price. After all of the add-ons and financing we agreed on the deal. When we got the car home we discovered a flat spare tire, missing jack handle and wrench, and a broken seat back. Also alignment was atrocious. We went back to see about these things and to get the second key and remote. We were told that they would not be able to fix any of the problems or furnish the second key. We finally got them to agree to fix the seat, but nothing else. Car was bought on Aug. 14, 2014, this is Oct. 23, 2014 and we stilldo not have plates or any other kind of satisfaqction or dialogue with them. STAY AWAY!!! More

Service Department needs an overhaul I was sold the oil change service package and told the service as fast and easy to get done as a jiffy-type place, but included was and tire rotation. I was sold the oil change service package and told the service as fast and easy to get done as a jiffy-type place, but included was and tire rotation. It has been anything but. The online service appointment website is a joke. It doesn't go anywhere. If you try to call for an appt., you will be told they don't take appointments or your name won't be on the list when you show up. If you show up without an appt., you will be told it will be any where from 2 hours to never for the appt. When I have been lucky enough to get in, I have never been out in less than an hour and a half. Once I had to leave without the wash because it took so long. My tires had pressure issues and when I asked them to check for leaks, I was told they did not repair tires. They just sell them. Hmm. Not a full service department, to me. I have tried to call the service manager, but the calls never went through. Be sure to haggle and get a good price, but don't use the service dept. More

lies!!!!! I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car ha I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car had 3 problems idler belt, alternator, and a brake light. He then said that the warranty company will only cover the alternator. I said that didn't sound right, so I called the warranty company they said it is a covered item all they have to do is call back! So I called him immediately and spoke with him and he said he would call them back. Then call me. Well here we are on Wednesday morning and no one from the dealership has called my warranty company back. I've called the dealership several times and left messages and still no return phone call. I went up there on Tuesday and off course Tim was out. The service manager was in a meeting! The other service personal Randy, said he would make sure and call me back!!!!!! No call back and i called both of them and left a voice mail. Something that could have been done already! It's taking too long. This is a simple issue! More

huge waste of time. I will most likely never shop at clear lake dodge again. I've purchased 2 vehicles from here and I felt as a repeat customer I should of been treated I will most likely never shop at clear lake dodge again. I've purchased 2 vehicles from here and I felt as a repeat customer I should of been treated a little bit better but I ultimately felt like I was wasting my time. My husband had sent an email to the Internet sales team on a Saturday afternoon, inquiring on the 2014 Durango and was quoted a specific price of $29,500. When we arrived we were shown a vehicle that was around $34,000. We asked about the vehicle we were quoted and salesman had acted like we were insane for thinking there was a vehicle for a lower price. He said we were absolutely not going to find one that low. Yet we had been told that over the phone as well as in an email. We called back after we left to speak with who we originally spoke with and she said she would figure it out because we were quoted a specific price. After that we didn't hear from anyone, even after my husband called a couple of times. We were told that she had left for the day at 7:30pm. Come Monday we received a phone call that they had found this mystery vehicle... So I stopped in. The sales guy seemed like he was just about the deal not really making sure I was satisfied about the right deal. It was the last day of the month, I know how eager sales people can be about the quota they need to make but you need to be compassionate about the customer as well. I wasn't a huge fan of this version I was shown but figured I would see what they would offer. He said my 2010 Dodge Ram would be bought for $9,000 as a trade. This made me laugh because I was quoted $17k from another dodge dealership. He kept asking about the muffler on the truck and why there weren't any pipes. "Why were they cut off." I advised him that the exhaust had been dumped. He looked super confused and kept asking why it didn't have pipes and if it had passed inspection. 1. This truck was bought with one pipe not pipes, just one. 2. It has an exhaust, its just dumped for better mileage, better for the air etc., etc., 3. As someone who should be an expert in their product why didn't he know any of this?!!! I couldn't let them steal my truck out from under me like that. It's in great condition when we purchased it, sticker price was $42k. He said it would just sit on the lot and be a hard sell. Yeah, I don't think so, loud truck and in Texas..?!!! That definitely turned me away. I don't need a "new vehicle" I wanted a new vehicle because I am a new mom and was looking for a mom car, thanks anyways! More

WORST DEALERSHIP EXPERIENCE-THEY USE BAIT & SWITCH ON PRICE My son went to Clear Lake Dodge to look at a truck they had advertised for 12,450 and after test driving it he decided to start the process to purchas My son went to Clear Lake Dodge to look at a truck they had advertised for 12,450 and after test driving it he decided to start the process to purchase it. My son needed a co-signer and so he called and asked us to help him. After getting approved my son was given a monthly price of 400.00 per month and that did not sound right for the cost of the truck. We asked them to email us a copy of the finance paperwork and the price of the truck was showing 15300 (before tax, title, license and financing) when we inquired as to why the price went up over 3000.00 and that the online price is what we agreed to not this price then we find out that they included 2000.00 worth of repairs that were never disclosed to my son PRIOR to talking to financing. Also, there were other QUESTIONABLE fees added to the price that just didn't make any sense. Even after the fees added and looking at the final price with financing, it still should not have been over 400.00 a month. After arguing with them over the phone (Mark Martin) we told our son to get his stuff and walk away that they are a shady dealership and I wouldn't trust the vehicle after dealing with people who are as unscrupulous as them. After my son left, the sales man (Daniel) called my son back, apologized, and told him that they would take care of all of the repairs at the 12,000 price if he would come back. My son called us to tell us what they said but, since I used to work for a dealership, I know how that goes, we told him to just keep walking that I wouldn't trust them to fix anything especially since we were looking a carfax the whole time that we were dealing with them and we told our son that the Battery was showing as replaced (on carfax) he said really? Because that was one of the things the had to replace and were going to charge me for. This place has SCAM written all over it. Please do not waste your time or money with these SCAM ARTISTS! More