Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Another unhelpful service dept Now when you take your car to these dealerships for service they say at least 1 to 2 days before they can get to it. They can't tell you how much long Now when you take your car to these dealerships for service they say at least 1 to 2 days before they can get to it. They can't tell you how much longer they will keep it until they diagnose the problem. I just dropped off my 2015 jeep yesterday. I was told to call for a rental this morning because none were avaliable yesterday. They have NONE available again today. A 2015 under warranty and they cannot accommodate me??? I can't even get a call back from the "rental advisor" .. I have to get this info from the service advisor. I was looking to buy my son a car from this dealership but after 2 crappy dealerships I think it's time to buy a different make all togethers!! More

Worst dealership i ever dealt with It took me three times to take my car to them to fix a simple recall problem. Fist time they kept the car for almost ten days and claimed it was fixed It took me three times to take my car to them to fix a simple recall problem. Fist time they kept the car for almost ten days and claimed it was fixed when it was not. Second time they only did a reset and again claimed it was fixed .Third time they kept the car again for almost ten days and claimed it was fixed but it remains to be seen if in fact it was this time . More

Great Dralership This is the third I have bought from here and will buy here again. Great service! Would recommend them to anyone looking to buy a new or used vehicle. This is the third I have bought from here and will buy here again. Great service! Would recommend them to anyone looking to buy a new or used vehicle. More

Always friendly personnel. They treat you right and take the time to explain all your questions. Not pushed into anything. Dan was very patient with us and went beyond 110% to f They treat you right and take the time to explain all your questions. Not pushed into anything. Dan was very patient with us and went beyond 110% to find the Jeep we wanted including the features and color. He's a keeper. Chris was very efficient and didn't prolong the finance process. Both of them were great to work with. More

This dealer should be shut down We scheduled an appointment with Dorena our service advisor at this dealership on Tuesday, June 21, 2016. We were having problems with our 2012 Jeep G We scheduled an appointment with Dorena our service advisor at this dealership on Tuesday, June 21, 2016. We were having problems with our 2012 Jeep Grand Cherokee's alternator charging the battery when the car was running. I had the car towed in on Monday, June 20 because I did not want to discharge the new battery we had just installed on the way to the dealer. I started the car with the push button and drove it up to the tow truck while he loaded it up. When the car arrived Dorena called me and asked the issues I was having with the car so she could give the technician more information. She mentioned the tow truck driver had said it was having problems starting, I assured her the car was starting, and the problem we were having was the alternator would not charge the battery once it was on. By Thursday, June 23 I had not received a call, when I tried to call into the dealership I was transferred several times and eventually hung up on. I finally got ahold of Dorina after a couple failed attempts, she explained that the car would be looked athrough later on that evening. Later on I recieved a call saying the car would not be looked at until Friday, June 24. Friday the same thing, another call, the car would not be looked at until Monday, June 27. Tuesday, June 28, Dorena calls and says it is probably the WIN module (the push button start and key turn starter), I asked her what the WIN module had to do with the alternator charging the car.. She replied it was all connected in the wiring so I took her word for it and gave her the go ahead to order the part which was going to come in the next day: Wednesday, June 29. The cost for the car was going to be "something like $150 for labor and $475 for the part" -per dorena On Wednesday, I called about 20 times and was transferred over and over then it would bring me to some random persons voicemail or the robot at the beginning of the call and I would get hung up on. I sent an email to Jeff Kuithe stating To whom it may concern, "I have been trying to get ahold of anyone in the service department for several hours. At this point I am about to come by and pick up my car and take it somewhere else. I have been put on hold then eventually hung up on several times and I am starting to get frustrated. Please have someone call me back by your closing hours or I will be forced to take further action." He replied: "I apologize…we had new wi fi installed and they killed our phones and internet for hours…I am having someone call" A few hours later, I recieved a call from Dorena saying the part was in but car would be looked at tomorrow, Thursday, June 30. I called and got ahold of Jeff Kuithe on the first try on Thursday, he said I had 8 cars in front of me and it probably won't be ready until the weekend. I explained to him that I really needed the car over the weekend and we had plans for the 4th of July. He said he would have a talk with the technician and try and have it ready for us. Friday the 1st of July, I never recieved a call or email. I had basically given up on having my car for the weekend at this point. Tuesday, 5th of July I called pretty mad about not having my car for the long weekend. I was again transferred and hung up on 10 times. By the 11th person who picked up the phone I was so mad I said "If I get transferred one more time, I am going to come and pick up my car with my spare key and you will probably not even realize it's gone" Finally, I got an answer. The reason I was being transferred over and over was because my advisor, Dorena, was out of town... the lady on the phone said that Dorena made a note in the system saying that she had left me a voicemail and my car had been ready sense Thursday, June 30. I do not know how this is possible because I had spoken to Jeff at 5pm that same night and they close the service department at 6pm. I never recieved a call or voicemail from Dorena and I had my phone with me all day. My husband, finds a ride to pick up the car at 6pm on Tuesday night. He was told the total would be $150 for the part and $475 for the labor +tax... the opposite of what Dorena had told me before. He went to look at the car before paying the outrageous amount of $650 and the push button start in the car was missing.. All of the people in the service department were gone so he had to leave the car there. Wednesday, July 6, morning I send an email to Jeff stating: "My husband went to pick up the car yesterday and the push button feature is missing. No one could explain to us why the cover push button piece was not in place. Please give me a call so we can resolve this, we really need the car back." To which he replies: "Im xxxxx on it now. Confusing because we received it towed in will not button?? Im seeing wheat I can do." -I copied and pasted this email.. these are his real words. I replied: "It definitely had a button when it was towed in. I helped the driver load the jeep and I started the car myself. Please let me know when you guys have located the button." My husband found someone to take him to the dealership that Wednesday around lunch time. Jeff is available to speak with him and tells David that "The tow truck driver must have taken the push button key, they have to remove them to secure the car to the tow truck, but we are going to replace it for free anyways" -the first part of this statement is completely wrong, I myself helped the driver get the Jeep on the tow truck and I watched until he left my house.. He did not remove anything from the Jeep or I would have seen him do it. My husband tells Jeff that if he is going to replace the push button he needs to reprogram the keys to the car... Jeff assures him that this is not necessary and the car would be ready and working later on in the afternoon. My husband could not find a ride Wednesday afternoon so Thursday morning, July 7 he has someone take him on his way to work. When David gets in the car, and guess what, the car DOES NOT START, because, of course, the keys are not programmed as my husband had explained to Jeff the day before. They mention to my husband that we will recieve a discount for our trouble. My husband goes to drop off the spare key to get reprogrammed Friday morning July 8 on his way to work with another ride. Dorina said the car should be ready that night when I talked to her on the phone around 2pm. 5pm on Friday my husband recieved a call saying they could not figure out what was wrong with the car, they offered him a rental car but he declined because we had found a loner car from a family member for the weekend already. I got a call from Dorena at 4:30pm on Wednesday July 13 saying the car was finally ready and they had to replace the whole computer to fix it. My husband was unable to find a ride to pick it up before they closed. Thursday July 14, my husband goes to pick up the car and they tell him he cannot have a discount as origionally discussed because the computer alone was $600. Dorina also stated "They also found why the car was not charging and fixed it for free" remind you this is why the car was there in the first place. I call Dorena while my husband is paying and remind her of our origional conversation when the car first arrived at the dealership when I explained the alternator was not charging the battery but it was in fact starting. All she could say was she would have to check her notes but she would only give us a 10% discount. She was very rude and did not acknowledge any fault on the service side of this whole thing. The WIN module never needed to be replaced. If the technician would have just gotten in the car and tried to start it he would have seen that himself. My husband paid the $600 and I write an email explaining everything in this review to Allen Paul "General Manager". I never recieved a response. My advice: Stay away from this dealership they do not care about you, or your car and their technicians cannot put things back together that they take apart. You will waste a ton of time like I did, my car was there for 3 and 1/2 weeks for a problem that could have been fixed in 2 days elsewhere. More

Worked with my affordability It was good overall service. Customer service and hospitality. I would recommend it to other people. My parents and I have purchased cars from the sam It was good overall service. Customer service and hospitality. I would recommend it to other people. My parents and I have purchased cars from the same dealership. Which is this one More

Liset was great love her Great job love the service will bring bring back all my family and friends fast service good quality product friendly service and most important no pr Great job love the service will bring bring back all my family and friends fast service good quality product friendly service and most important no presure More

LIED AND SCAMMED A DISABLED VET.Worse dealership in Houston We purchased a 2012 Challenger. My salesman Josh Ryan was excellent but the sales manager Rafiel is very dishonest. We bought several things to their We purchased a 2012 Challenger. My salesman Josh Ryan was excellent but the sales manager Rafiel is very dishonest. We bought several things to their attention that was wrong with the car that we wanted fixed. They promised to fix them just bring it back the following week. The following week we bought the car back (only had it 4 days) several other thing were found during that time. When I handed the listed I generated we were basically laughed at. My husband is a disabled vet and is hard of hearing and suffers from PTSD. I had just had surgery and couldn't stay until everything was completed. The sales prices that was agreed upon was $15,500. By the time it was finalised the total was $22,000.00. We had already been per approved by our bank and we have the information the bank said to give them which we did. After 2 hours waiting I had to leave. When the finance person Scott finally met with him he had used their finance company instead of our bank. Talked my husband into using their finance company by promising all kind of things for free (oil changes, repair all door dings, tire or rim damagea replaced, etc. My husband ask for extended warranty and Scott added Gap insurance plus two other insurances. NO extended warranty but was lead to believe that's what we were getting. Also charged us $495.00 for tinted windows that was already on the car not just put on the windows it had been there since car was orginally sold. Charge for wheel locks which I purchased myself and put on because there wasn't any on the tired. When it was all said and done Scott had added $1885.00 for aftermark accessories. This was not a new car and we did not get anything new added to the car. Unfortunately I wasn't there for the finally signing I would have realized the numbers were way off. Scott had him sign all the papers so fast he was trusting him. When I sat down and want over the contract I about past out. And of course it was too late we had the car for two weeks. Knowing he was a disabled vet on a fixed income and SCAMMED him like that. I have left a message for the General manager and finance manager but no response. Plus that will not honor the repairs promised. Rafiel "we aren't fixing anything on the car" I'm going to write to the TV stations and let them how a disabled vet was treated by this dealership. DO NOT BUY FROM CLEAR LAKE DODGE..THEY ARE VERY DISHONEST. LAJUAN HUFFMAN 7/12/16 More

Great customer service Wide variety of cars with great people to help you. Marc Robinson was waiting at the door ready to help and did a great job. Wide variety of cars with great people to help you. Marc Robinson was waiting at the door ready to help and did a great job. More

A great but lengthy experience I am very satisfied with the service from the employees at Clearlake Doge. I went to just "look" and came out of there with my dream car! They were so I am very satisfied with the service from the employees at Clearlake Doge. I went to just "look" and came out of there with my dream car! They were so helpful in explaining anything I didn't understand. More