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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Webster, TX

4.2
1,532 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours. We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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15711 Gulf Freeway

Webster, TX

77598

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Showing 1,532 reviews

July 25, 2023

Salesperson Amber was great. The GM not so much, coward who hid in his office and would rather lose a deal than work with customers. I have an 800 credit score and he would not More

by Sakuraba
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Recommend Dealer
No
Employees Worked With
Amber Grantham
Jul 26, 2023 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Kenny Young, General Sales Manager kyoung@bigstardodge.com

July 24, 2023

Great service always on time and super nice team to work with keeps you updated. More

by rojashec93
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Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
July 23, 2023

good attention, Mr. Elvis, a good salesman, a very kind person who helped us with the whole process to be able to get our vehicle More

by Hever1030
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Recommend Dealer
Yes
Employees Worked With
Sky Dejohn
July 20, 2023

Very professional and made the buying process very smooth and easy for me. I will recommend others to this dealership. More

by bejohnson1939
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Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
July 19, 2023

Thank you so much Big Star Dodge for the smooth and easy transaction on purchasing my new vehicle. Definitely coming back here for next purchase. More

by edwardram1984
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Recommend Dealer
Yes
Employees Worked With
TJ and Eric Castillo, Madison Spencer, Sky Dejohn
July 19, 2023

Wade, Richard, and the rest of the team did a great job. I knew what so wanted and there was no pressure to buy anything else. Tim in finance stayed late to get my paperwork done and did a great job. More

by Eric
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Wade, Richard, Timmie
July 18, 2023

Paul is very helpful & is always willing to make sure I get the best service. Even if it's for a simple oil change, he goes out of his way to make sure I do not need anymore services on my Wrangler More

by breana.pardo01
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Recommend Dealer
Yes
Employees Worked With
Paul Davila
July 18, 2023

I think it needs to improve its communication. They should also keep up with the demand when it comes to loaner vehicles. More

by bxm
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Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Jul 24, 2023 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Ryan Davis, General Manager rdavis@bigstardodge.com

July 18, 2023

I reached out through the website and was called right away. Made an appointment for that evening. Test drove the car and then sat down and made a deal. The whole process was smooth and professional. More

by jdwood62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis , Madison Spencer, Sky Dejohn
July 17, 2023

Best customer service experience I’ve had in a very long time. Thank you Mehma! More

by cwschmitt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma
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