Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Great experience I had a great experience, I bout my Jeep Wrangler from Baldemar the process was easy and he took he's time in explaining everything about the vehicle I had a great experience, I bout my Jeep Wrangler from Baldemar the process was easy and he took he's time in explaining everything about the vehicle More

Patricia Dicostanzo provided us with great service Patricia Dicostanzo made our purchase at Clear lake Dodge easy and painless. It was a great experience, I highly recommend them. We really enjoyed w Patricia Dicostanzo made our purchase at Clear lake Dodge easy and painless. It was a great experience, I highly recommend them. We really enjoyed working with Patricia. More

Very professional Curteous and personable sales people{Brandon Lacour} and very patient and thorough finance people (Chris Schnooberger). Very pleased with the whole ex Curteous and personable sales people{Brandon Lacour} and very patient and thorough finance people (Chris Schnooberger). Very pleased with the whole experience and will definitely recommend them to my friends More

Overall satisfied I recently purchased a used 2013 Hyundai Veloster , Ade my sales agent was very helpful. He was able to give me an answer to all of my questions witho I recently purchased a used 2013 Hyundai Veloster , Ade my sales agent was very helpful. He was able to give me an answer to all of my questions without hesitation. I can also say the same for Scott the financing agent. They were both really nice with us. I would purchase another vehicle here and I would also recommend it to family and friends. More

My experience I purchased a certified pre owned chrysler 200 on July 5. The next day my check engine light came on. I go and speak to the salesman who sold me my ca I purchased a certified pre owned chrysler 200 on July 5. The next day my check engine light came on. I go and speak to the salesman who sold me my car, he tells me he will get it sorted. He brings my car back, tells me it was from the gas cap being loose, and that he got it fixed. I drive a few miles down the road, it comes back on. 3 weeks later after several days of back and forth I dropped my car off with the service department after finding the reason for my check engine light, the active grill. Michelle Paxton was super accommodating in getting a loaner car for me, but the people in the service department are not accommodating at all, they don't even greet you when you walk in. Daniel Quintanilla, my service advisor tells me that the service will take 3-5 days and that everything is still covered under a full factory warranty. 7 days later, I contact Daniel and ask for an update on my car, I am ignored. When I go up to the dealership they tell me they haven't even began service on my vehicle and that there are several cars in front of mine in service orders. After 10 days I finally get an update after days of persistent questioning Daniel. He tells me it will be $700 to fix, despite the fact he told me everything was covered under warranty, and despite the fact that it had been now been exactly 1 month since purchase. I asked when I could pick up my car, due to frustration, I just wanted my car back. The next day I go to pick up my car, texting Daniel when I would be there, he tells me it will be ready when I get there. I arrive at the dealership and wait an hour at the cashier's desk, while she is paging Daniel repeatedly. Mendi(the cashier) apologizes profusely, despite the fact that she has not done anything wrong, but she has been made to feel awkward because of Daniel not responding to any of her pages, leaving her to accommodate me. Mendi has excellent customer service skills, and despite how upsetting the whole ordeal has been, her and Michelle have been very kind and I hope they get the praise that they deserve. I also hope the rest of the staff follow Mendi and Michelle's lead, the buisness would benefit greatly from it. Needless to say, my experience here has been a nonstop disappointment. More

BAIT AND SWITCH DEALERSHIP! GO TO GILLMAN DODGE I went in on Monday night, July 25, 2016 to look at a truck I wanted to buy. After a night full of negotiations, my salesmen Franklin Vernon and Brand I went in on Monday night, July 25, 2016 to look at a truck I wanted to buy. After a night full of negotiations, my salesmen Franklin Vernon and Brandon LaCour finally agreed on a price. At that time, it was 930pm and I had work the next morning at 7am. I explained to them that the piece of paper I signed my signature(s) next to all of my offers should be kept in the back so we can use it the next day and get the final paperwork ready. I come in on the next day around 7pm to find out the piece of paper, out of the five we wrote on last night, was "missing". The one piece of paper that had all of my offers and counteroffers received from Cindy Miranda, the Sales manager who was on duty Monday night. Obviously I was irritated so I asked to speak to the sales manager of whom Cindy came out of the office to speak to me. Long story short, she explained to me that she nor any other dealership would sell that truck for that low of a price. I then explained to her, in front of Franklin and Brandon, that she was the one that approved the final price we agreed on the night before. She explained she didn’t remember doing so and that if she did, she thought I was negotiating a lower finance amount instead of a drive out amount. She thought I was negotiating with her for the truck price plus a $5,000 down payment involved… this doesn’t make sense. I asked her why would I negotiate further with you if I am considering a $5,000 down payment? It doesn’t make sense for me or any customer to continue negotiations for a lower drive out price if the calculations already include a down payment... I would just put a larger down payment amount to lower my finance amount. She replied “I’m not sure why would you do that sir. I was following your lead”. At this point I was furious. She kept saying she didn’t know why I would do such a thing. I asked “given your experience and stature in this company, wouldn’t this type of negotiation raise a red flag to you?” She replied with “well I was taking care of about 3 to 4 other sales people so my focus was being stretched thin”. During our entire conversation she never apologized for her actions or words she said to me. She represented Clear Lake Dodge in a very negative manner as well as her direct reports of Franklin and Brandon. If she had just apologized, this review would never be here… as in everyone makes mistakes, just own up to them. Allen Paul, the GM, and Sophia, the customer service manager, didn’t care to honor Cindy’s mistake and own up to the price she negotiated. They did ABSOLUTELY NOTHING to take care of a potential customer and offered the truck for $5,000 more than negotiated. Needless to say, I declined the offer and ran over to Gillman Dodge after looking at TrueCar. If you don’t believe me, give Gillman Dodge a call and ask for Joe. Tell him that Jag sent you and verify that I in fact drove off their lot with a brand new 2500 Ram truck. I don’t have anything to hide, I just don’t want anyone else to be treated as I was. Buyer beware! More

fast and easy They was very helpful getting the car I wanted with the payments I wanted.the only complain I have is they took car to clean and wash it when they ret They was very helpful getting the car I wanted with the payments I wanted.the only complain I have is they took car to clean and wash it when they returned there was two small dings on my hood.they did say they was gonna fix it More

I wouldn't have even rated it one star if it was possible!!! This was the absolute worst customer service I have ever encountered. I have purchased more than 20 vehicles in my life and I wouldn't take a vehicle This was the absolute worst customer service I have ever encountered. I have purchased more than 20 vehicles in my life and I wouldn't take a vehicle from them if they were giving it away for free just to never strep foot on that dealership again. They lie and scam to get you there then once you're there they treat you terrible. I am sad to be writing this honestly because this is the first negative review I have ever written about a company. I work in a major customer service industry (property management) and I would be appalled if my staff or team treated someone the way they treat their customers. I am very big on reviews and I am always the one boosting about how amazing people are because I don't believe people give enough good credit and always talked about the worst. Unfortunately I couldn't keep this one to my self as others were being treated the same while I was there. On a good note, there were some great salesman that were very helpful and nice but unfortunately I got to deal with a few very unpleasant liars. I really just want to write this in hopes it gets to the right people and also warn anyone of the scams. I wouldn't wish that type of customer service on anyone. I did end up going to Ron Carter Chrysler the same day and purchased the exact same vehicle for $4,000 less and a better interest rate through the same bank?? How weird it was for that to happen. One if the worst experiences of my life. Cindy is hands down the most unprofessional, rude, and disrespectful person I have ever encountered. More

great selection! This was the only place in the houston area with a white sxt challenger with all the options in my price range! I was upside-down in my old challenger This was the only place in the houston area with a white sxt challenger with all the options in my price range! I was upside-down in my old challenger but they tailored a deal just for me! I came in $13 under my budget! Score! Thanks Christian Gonzalez you got the job done(being easy on the eyes didn't hurt either). See ya in 4 yrs! More

Trade in I felt that my sales person was very competent and truly cared about what kind of car he recommended to me. This is the second car I have bought with I felt that my sales person was very competent and truly cared about what kind of car he recommended to me. This is the second car I have bought with him. More