Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Terrible Service Department I dropped off my husbands 3/4 ton red extended cab truck for a few recall notices on Tuesday. They called Wednesday morning to let me know that the t I dropped off my husbands 3/4 ton red extended cab truck for a few recall notices on Tuesday. They called Wednesday morning to let me know that the truck was ready. I had let them know I would not be able to get it picked up until Thursday. When I got to the dealership last night about 4 the service rep, Tim, took me over to the cashier and I checked out. I noticed that some of the work was just inspected so I asked why it was not done and it was explained to me. OK fine so far.... Then the cashier hands me the key and says your truck should be out there, I look and no truck. So they send someone to get it. I stand there for 30 minutes!! Keep in mind Tim and all of the other service reps can see me, no truck. I finally ask where the truck is and if they lost it. So he goes to look and finally comes back and tells me. Well its parked behind 6-7 other cars and it will be 20-30 minutes before we can get it. Why don't you sit in the waiting room. Well as another service rep is leaving work at 5 she noticed me and says "Are you still here?" Yep I think you all have lost the truck. Needless to say it took about an hour and 10 minutes just to get me my truck!!! We will NEVER use this dealer for service or consider buying a vehicle here. They have have zero customer service and don't care. Be warned!!! More

Stereotypical Dealership with a Side of Apathy My initial experience with Clear Lake Dodge was actually a positive one. I knew which used car I wanted to buy off their lot. I spoke with a sales rep My initial experience with Clear Lake Dodge was actually a positive one. I knew which used car I wanted to buy off their lot. I spoke with a sales rep (Chris Hodder) over the phone and set up a time to see it over my lunch hour. We were able to finalize the deal in that time and they printed a temporary plate so I could take the car with me back to work. This is where the positive part of the experience ended. I had to go back to the dealer to finish the paperwork after work. It was the typical long, drawn out process waiting for the finance office. While waiting I had a conversation with an older woman also waiting around. She had purchased a car a few days earlier and realized it wasn't going to fit her needs. I wished her well and went on with my business. After I came out of the finance office I asked how her situation was going. It was clear she was upset. Basically her sales rep told her that there was nothing they could do and she would have to wait an unspecified amount of time to speak with the manager. Long story short I helped her get some movement by pushing on my sales rep to get the manager down to the floor. I wish this were the end of my saga, but it continues. The next issue was that, while I didn't notice, my wife said the car had been smoked in and being in there aggravated her asthma. I called my sales rep and asked him if they could detail the interior with whatever they use for this sort of thing. He said they have a special process and would be happy to accommodate me. When I took my car in I asked for a ride back to work. The service department told me I would have to wait for the shuttle. So not thinking of asking how long the wait would be I went and waited. And waited, and waited. After 45 minutes I went back and asked them to find out the ETA of the shuttle. It was still over an hour away! I insisted they find another solution for me, as I was not going to take time off work to sit there. Eventually they found a service technician who gave me a ride and even offered to drop my car off when it was done. So one bright spot back in the picture. When my car was dropped off it was clear they did nothing but vacuum the floors. I called my sales rep and asked him to come get it and personally make sure it was done as I asked. He said he was too busy to accommodate me but I could drop it off and take my chances with the shuttle again. I obviously declined. One final major problem I noticed when I went to pick up my plates. The temporary plate Chris installed had an expiration date of one day before I bought it. So whether this was human error or I was driving around without valid registration I have no idea, but it just adds to the level of incompetence and unprofessional behavior this dealer exhibited. More

4 days and counting for a 1 day job I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse and worse. The service reps will lie to you, they WILL NOT return calls and they WILL NOT take a call. My truck was broken in to on 7/17 in downtown Houston. Because I had a Revalco theft deterrent system installed, the truck could not be started. I drove to CLD where IKE Eisenring and a parts person reviewed the damage and checked on stock. I wound up ordering one part for delivery on Sat. (7/18). At 7 a.m. on Mon. (7/20), the truck was taken in for the repair work to the ignition, inspection for 3 recalls, an a/c check, and a transmission service. Calls to the dealership Mon (7/20), Tue (7/21), and Wed (7/22) were unanswered and messages not returned. I was able to make text contact with IKE at 2 p.m.(7/22) and was told that they had just started work on my truck and it would be ready Thur. (7/23). This is unacceptable and I informed him that if it was not ready by 5 p.m. (7/23) that I would have a wrecker there to take my truck to one of 3 local dealers to get the repairs completed. I am in the process of trying to make contact with management at CLD and the Houston region to discuss this issue. In my line of work, this kind of performance will cost my people their job without any hesitation. I will not be returning to CLD for anything after tomorrow afternoon - PERIOD. More

The service manager Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wi Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wife and left a voicemail on Friday to let her know that the tire had been ordered and would be in by 2pm on Saturday July 18, 2015, on Saturday we called about 3 times finally someone from another department answered and told my wife that the service department closed at 2pm. On Monday July 20, 2015 my wife called and was told that they would call her back in one hour and never did so I called and they could not fine my paperwork or my car so I went up there and when I arrived Tim was rude and very unsympathetic to my situation he then told me that he would have to look to see if the tire had arrived yet. When I made the comment about the voicemail that he had left about Saturday he stated that "I did not say that we do not get delivered on Saturday" and he also proceed to tell me that someone had hit my car and when I asked him when it had happened he stated that "he did not know when it hade happened" but It clearly stated time and dated and failed to call and let us know. I got fed up and asked to talk to the manager Jeff he would not listen to the voicemail and he stated, "I trust what my guys your wife is mistaken on what she heard" and again he still would not listen to the voicemail. More

Terrible,rude, giving wrong info on Warranty Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it t Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it took 30 days for the Warranty to start and I insisted it was wright away,and she had no appointments available for 3 weeks on the AC and for the recall it would be a week,I called and left a message for the service manager 2times and never had a return call. Bad place More