Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Please read this. As I said in my title, please take the time to read this, I know it's wordy but this is important. I keep seeing good reviews for this dealership, but As I said in my title, please take the time to read this, I know it's wordy but this is important. I keep seeing good reviews for this dealership, but my visit was horrendous. There are a multitude of complaints that I have. Firstly, the service was excruciatingly slow and drawn out. Second, I was looking to buy an F-250 from this lot that looked promising online, and we were assured that the truck had been checked and serviced mechanically by the dealership, but we never buy used without making sure that we are able to have it checked by a mechanic whom we trust. However, when we got the truck home there was no need to even take it to the mechanic because upon a very quick, surface level, self-inspection, there were plenty of problems with the truck. First were the leaks, 20 minutes after getting it home there was a puddle of oil underneath the truck which is already a huge issue. Second, the radiator coolant was leaking which is an even bigger issue. This is completely unacceptable after being told that the truck is in perfect condition. If I was not told this then I would not be so hostile towards this dealership. I'm not sure if they put a quick fix on the truck to make it run decently for a little while, but after we got it home, it could not run for 10 minutes without the check engine temperature light coming on which could be from the coolant leak, or could be a sign of problems with the EGR valve which costs $2500 to fix or delete. The leaf springs in the back are loose and squeak and the truck is completely rusted, I'm assuming because of being near saltwater its whole life. On top of all of this, the internet price was $18,098 which is fair for an 05 F-250 that is in perfect condition, but then when the prices were drawn up an extra $1,800 was added on because the truck "had a tint and wheel locks". To start, a tint of this caliber would cost $200 and wheel locks come with aftermarket rims for free, not to mention they add nothing to the value and the tint was messed up on the back right window. When I said I would not pay that amount extra, the salesman was quick to cut the extra price down. I'm assuming that they thought that a 19 year old didn't know anything about vehicles, but that's incorrect. And so is the assumption that I don't know anything about running a business. As an A&M business major, I'm telling you that these problems will not only cost them the money they could have made on the one sale of this vehicle, but will also inhibit them from many other opportunities to generate profits in the future. It is hard to run a good business when there is nothing positive about how the business in conducted, everyone knows that. There was one upside to my visit, however. That upside was getting to talk to one of the financial consultants, if you will, who I think was named Theo. He is amazingly knowledgable and is the only positive I took away from this experience. I will not be returning. More

Very friendly people to deal with! Sales lady Patti D took care of us when we bought my son a new used dodge ram pickup truck! She was very personable and made us feel very comfortable Sales lady Patti D took care of us when we bought my son a new used dodge ram pickup truck! She was very personable and made us feel very comfortable. It was a wonderful experience for my teenage son to endure with his first new used truck. I recommend Clear Lake Dodge to everybody and don't forget to ask for Patti!! More

Great experience Really good experience at this dealership. Everyone was friendly. Came in just to look and ended up getting a very nice 2014 Dodge Ram. It was really Really good experience at this dealership. Everyone was friendly. Came in just to look and ended up getting a very nice 2014 Dodge Ram. It was really good that they explained some things to me that I didn't understand and didn't try to make me pay more than necessary. More

Used Car Buying We had a great experience dealing with Brian and his sales manager Chance. Got us everything we wanted and more. Would deal with them again. We had a great experience dealing with Brian and his sales manager Chance. Got us everything we wanted and more. Would deal with them again. More

Great Dealership I was very impressed with the dealership and the team . I truly believe they tried their best to give me the best deal. They were very friendly and I was very impressed with the dealership and the team . I truly believe they tried their best to give me the best deal. They were very friendly and professional and I enjoyed my time there. Harold Fields was my sales rep who did a wonderful job and did the best he could for my interest. I will be recommending this dealership to my friends. Thank you for my purchase. More

Great job ! Very knowledgable and helpful. Made an appt with staff to view s particular car. Car was up front and ready for us to view when we arrived. ! Very knowledgable and helpful. Made an appt with staff to view s particular car. Car was up front and ready for us to view when we arrived. More

Happy Lady Anytime I visit your Service Department I see the lady that gives out rent cars and she is always so happy and smiling, going out of her way to greet Anytime I visit your Service Department I see the lady that gives out rent cars and she is always so happy and smiling, going out of her way to greet customers that she recognizes from previous visits and it is wonderful to see that there is still that human touch in today's busy business. Thank you Miss Michelle for making my day a little brighter. More

Incomparable Customer Service Clear Lake Chrysler Jeep Dodge Ram is an exemplary dealership, made even better by it's superior customer service ~ and in this realm I highly recomme Clear Lake Chrysler Jeep Dodge Ram is an exemplary dealership, made even better by it's superior customer service ~ and in this realm I highly recommend Kevin Faulkner. He's knowledgeable, patient and extremely gifted at not only hearing what it is his customers ultimately want, but then working diligently to make our car buying dreams come true! I've also found Kevin to be trustworthy, consistently approachable and just absolutely professional across the board - he LISTENS and then assists the car buying experience from that place. You won't regret going this route! More

Great customer service I have had my vehicle in your service department on numerous occasions over the past several years, it was not until Michelle Paxton started taking ca I have had my vehicle in your service department on numerous occasions over the past several years, it was not until Michelle Paxton started taking care of your loaner cars that I have ever been treated like a valued customer. She has gone far out of her way to assist me from answering questions I might have to walking across the room to greet me when she sees me come in. News flash that is the way you keep loyal customers fellas, she is a keeper and a great asset to your organization. More

Great experience...worked with me They had the vehicle in stock that I wanted and worked with me to get the price right . The process was streamlined and I was done quickly. They had the vehicle in stock that I wanted and worked with me to get the price right . The process was streamlined and I was done quickly. More