Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Michelle in Service is a must!! Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just to fix a window motor. My wife took it to Clear Lake Dodge and spoke to a Michelle in service. She explained the situation to Michelle and my concerns for the outrageous amount and Michelle assured her the $600 was way out of line. She took great care of my vehicle and wallet and also through in a complimentary tire rotation just for safety. This will be my goto dealership from now on especially knowing Michelle took great care of my wife rather than a know it all service guy who thought he could get one over on a woman. More

Sales/service General management, I hope you know what a prize Ms. Paxton is for your dealership. I recommend you to all my family and friends. I will continue to u General management, I hope you know what a prize Ms. Paxton is for your dealership. I recommend you to all my family and friends. I will continue to use this dealership. More

Sales My experience today was awesome. My salesman Von Wilson was great he took care of me to the fullest. I left with a 2016 Dodge Charger Thanks Von Wilso My experience today was awesome. My salesman Von Wilson was great he took care of me to the fullest. I left with a 2016 Dodge Charger Thanks Von Wilson and Clear lake dodge More

Great Service Always great service, Michelle Paxton is the friendliest person there. The service department overall is very helpful whenever I come in for any type Always great service, Michelle Paxton is the friendliest person there. The service department overall is very helpful whenever I come in for any type of service. More

Great service Clear Lake Dodge is the only dealership in would trust leaving my car with. Michelle Paxton the rental / loaner manager is always easy to deal with a Clear Lake Dodge is the only dealership in would trust leaving my car with. Michelle Paxton the rental / loaner manager is always easy to deal with and most accommodating. All of the service personnel are great to deal with every time I'm in. More

Do not buy or get services here you really get screwed Bought a 2015 ram truck at another dealer and every time I come they treat me like crap because I didn't buy it there. When ever you have a check engi Bought a 2015 ram truck at another dealer and every time I come they treat me like crap because I didn't buy it there. When ever you have a check engine light on since you didn't buy it there they don't want to fix it and want to charge you. Recently my new truck broke down and they lied to me and told me it was going to be covered under warranty , but week later somehow they where wrong and told me it was bad gas that broke my car down which is BS and I had to pay $1,500 to fix it. More

Happy customer I bought a 2015 Fiat last year. I had several issues with it and from their side they invited me back to do a buyback. I am now driving a 2017 Jeep I bought a 2015 Fiat last year. I had several issues with it and from their side they invited me back to do a buyback. I am now driving a 2017 Jeep Grand Cherokee Laredo. More

Bad service The price was 20% higher when I visited Clear Lake compare what the price on internet. That was because they added some dealer installed options. Alte The price was 20% higher when I visited Clear Lake compare what the price on internet. That was because they added some dealer installed options. Alter telling them that this price was not what I sow they made and adjustment and just increase around 400 usd. What annoyed me was the fact that they were not so clear since the beginning. When I looked my time to understand that my car hasn't warranty and make my math to see if I could buy the extended warranty, the representative was rude. AS if he where making me a huge favor! Also. The day I bought the car I had a rent a car with me. I asked the sales representative (Harold Fields) if was possible help me returning the car. He said yes, that they will drop up my rent a car that day (Saturday November 19,2016) as I requested. But, when I saw a huge amount in my credit card, I noticed for my surprise that, instead of returning the car on Saturday, they returned it on Monday. So instead of having a charge of 1 day I had 3 days charged !!!! In total I spend more that I was planning for that car. Be carefully. More

very dissapointed I bought a 2014 Ram 1500 from a ford dealer. It only had 13000 miles on it. It developed an engine noise, and so, I took it to Clear Lake Dodge. The f I bought a 2014 Ram 1500 from a ford dealer. It only had 13000 miles on it. It developed an engine noise, and so, I took it to Clear Lake Dodge. The first thing she asked, was, " did you purchase the truck here?" Then, I was refused service, and treated like a dumb xxx. Well, I am not a dumb xxx. I am the president of a small corporation in Texas, that uses vehicles in our business. but, We will never buy another Chrysler auto, and especially from Clear lake dodge. More

AWFUL service experience 3 times in a row. AVOID at all cost AWFUL experience, not once but THREE times in a row. Business must be really good for them because the service rep was rude and condescending all thr AWFUL experience, not once but THREE times in a row. Business must be really good for them because the service rep was rude and condescending all three times. This is what happened; called the first time to schedule a service for a recall item. The service dept scheduled a day and time and when I went they told me that they do not have the parts and that the service person who scheduled the appointment should have known that. They disdainfully told me to call back in 3 months that I may then be lucky and may have the recall part for me. So I called 3 months later and managed to schedule another appointment. I asked if they have the parts, the lady disappeared for 5 minutes to allegedly check and came back to tell me that they have it. So I went again and when I got there they told me I can wait for the service to be completed. So I waited for about an hour before the service person came back to tell me that they basically forgot about me and that I need to call back at a later time to reschedule. So I did (I really shouldn't) just in case it was just pure bad luck. When I called, I asked the lady on the phone if they have the parts, she said they did. She said I can wait for it to be serviced and that it will only take 30 minutes. When I got there, this service lady kept me waiting 15 minutes before she talked to me and only to tell me that I need to leave the car overnight (which I was not prepared to leave as I had no alternate transportation). When I told her what has happened these past 3 times, she shrug her shoulders and told me that I need to call back and reschedule again (a fourth time). So I left NEVER to return to this dealership. I called Ron Carter Chrysler Dodge today and the service person was polite, scheduled me for the same day and took care of my car in minutes. AVOID CLEAR LAKE DODGE or go there at your own risk. By the way, I have bought 2 cars from them in the past and they still didn't care. James More