Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Service team needs additional training and knowledge on the Konerstone car warranties sold by the Dealership. On two separate warranty service visits at the dealership the customer was giving incorrect inf the Konerstone car warranties sold by the Dealership. On two separate warranty service visits at the dealership the customer was giving incorrect information about the warranty coverage resulting in the need to get the service director involved to straighten out the issue. Without the service director intervention, nothing would have been completed as scheduled which should have been a routine warranty service visit. More

Very polite and professional. Keeping me up to date every step of the way and adds a video when reviewing Keeping me up to date every step of the way and adds a video when reviewing More

Overall not a great experience here. Service department is not very professional, and has some employees with very rude attitudes. Would never get my car serviced here again. My car buyi Service department is not very professional, and has some employees with very rude attitudes. Would never get my car serviced here again. My car buying experience was below average and financing was even more so below. Given the fact that the store calls me a week later because they submitted paperwork incorrectly and now things changed due to their mess up. The only person who was very helpful was Kenny. More

Extremely disorganized, bad service department, bad attitudes. Would personally never go back after this experience attitudes. Would personally never go back after this experience More

This time everything went great. Paul was very helpful and easy to work with. Keep it up! Paul was very helpful and easy to work with. Keep it up! More

I was pleased with the service on my truck. They diagnosed the problem quickly and made the repair in a timely manner. They diagnosed the problem quickly and made the repair in a timely manner. More

Our sales consultant, Jacob Murillo, was very professional and went out of his way to ensure that our purchase was easy and fast. Thanks for your help James. professional and went out of his way to ensure that our purchase was easy and fast. Thanks for your help James. More

The service was outstanding. Everyone was very welcoming and helpful. They definitely went out of their way to make me feel like we were going to be taken care of. Thank you Everyone was very welcoming and helpful. They definitely went out of their way to make me feel like we were going to be taken care of. Thank you More

Had a great experience and would purchase again from this dealership. Everyone was pleasant to deal with dealership. Everyone was pleasant to deal with More

Customer service is questionable in some cases. At this time I've been waiting for a part from the service department for over 2 weeks for my vehicle. Haven't been contacted. At this time I've been waiting for a part from the service department for over 2 weeks for my vehicle. Haven't been contacted. More