Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Love this place now Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michell Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michelle Paxton accomplishes for me at this place!!! She goes above and beyond what's expected of her in my opinion. This is no BS guys and gals. On another point I've now grown fond of Mrs. Dorena Boyd the service drive woman who greats me as I'm exiting my truck. It's like she knows my truck. All I can say is WOW!!!!!!! More

stellar focus on customer experience I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially v I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially very negative experience into a positive one. She really cared which is so seldom found in the service sector. Another customer was raving about the service of the two ladies referenced and of the aesthetics of the dealership as we waited. More

Best buying experience! Just bought my First Jeep ever From Raul! I have long been an owner of BMW's, Raul made my buying experience the best I've ever had. This is saying a Just bought my First Jeep ever From Raul! I have long been an owner of BMW's, Raul made my buying experience the best I've ever had. This is saying a lot coming from a Luxury brand. Raul was very patient and very professional! I love my new Grand Cherokee Trailhawk! Once again Raul I truly appreciate you taking your time and giving me the best buying experience I've ever had! More

Dorena and Michelle By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definite By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definitely use them again More

Excellent service I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service sta I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service staff. In particular I have always dealt with Dorena Boyd and Michelle Paxton for problems with my jeep wrangler and they manage to make my jeep problems a pleasant experience. I used to own a restaurant in Pearland Tx. and I would love to have people of their caliber working in my organization. Thanks More

Jeff Kuithe is a genius? I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again (it is 5 years old) for a recall to reprogram something. A friend of mine that is an 18 wheeler mechanic told me that what they were going to do would take about 30 to 60 minutes to complete. After making the appointment I was told they would need the car for 1 or 2 days. I remade the appointment for when I was off work on a Monday and Tuesday. When I got there for my prescheduled 8am appointment I was told this could take 3 or 4 days. I said I would like to talk to Jeff. The service adviser told me he doesn't get there until 9 or 10 O'clock. The car got checked in and I waited for my ride. I never discussed a loaner car and they never suggested one so I cannot speak to the status of that. I would not have been able to return a loner car until Saturday so I assumed that would cost me more money than necessary. As my ride got there at 9:20 to pick me up I realized there was something in my car I needed. I felt bad about that as they did ask me if I got everything out of my car. I was taken back to my car which was in the parking lot to retrieve my items. Jeff was still not there. My car was ready the following day except there was a brake light out that I had ask them to replace. It was not done. At around noon or so I ask to speak to Jeff and was told he goes to lunch from 11:30 to 12:30 daily. I was going to ask Jeff why I had an 8am appointment to have my car parked in the lot. I could have done that myself without an appointment. Now, either Jeff is a genius for keeping his job or he simply doesn't exist and the place runs itself. I have written a previous unfavorable review as their service is consistently horrible. They have never gotten it right for me. I actually think I would have been disappointed at this time with quality service from them. I tried to call Jeff and never got a return call (does he exist?). I also called another number (Sophie or something) and never got a return call. The car is fine and the sales person was good. I don't take much stock in that as they are sales people. They have the gift of gab. If you buy a car from them beware of the service department and if you see Jeff call me. More

Great Service! I give this rating because I thought the service and people where great! They took care of my preferences to purchasing a new vehicle and left satisfi I give this rating because I thought the service and people where great! They took care of my preferences to purchasing a new vehicle and left satisfied. More

Awesome experience Had a great experience and got the prices we wanted on both vehicles. Would recommend this place they go above and beyond to work with you and help yo Had a great experience and got the prices we wanted on both vehicles. Would recommend this place they go above and beyond to work with you and help you More

sales/service I purchased a vehicle from them beginning of December and negotiated tires into the price. Took sales associate 2 weeks to send my paperwork to the co I purchased a vehicle from them beginning of December and negotiated tires into the price. Took sales associate 2 weeks to send my paperwork to the correct department to order. When I took my vehicle to get the tires I was given the wrong brand of tires (received Michelins instead of Bridgestone Dueler A/T Revo 2. Nobody will return my phone calls or emails to correct the issue. Horrible Dealership!! More

Buyer Beware While waiting for the car to be brought up I overheard another salesman tell a customer the car they called about was sold at auction, but they had an While waiting for the car to be brought up I overheard another salesman tell a customer the car they called about was sold at auction, but they had another one. It took 30 minutes for the car I called about and I was told it was not clean and ready. What an understatement! Tires were worn out and the car was filthy! I told them I was coming from 40 miles away 5 hours previous. We left before he had a chance to offer another car. This is a con called the bait and switch. It is unconscionable that this is their method of operation to mislead their customers. I will be telling everyone I know not to do business with them. After checking their reviews I saw many others had the same experience. More