Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

2017 Jeep Cherokee Visited Clear Lake Dealership and met a nice young man named Mark Harder. This sales person listened to what I wanted in a new vehicle and showed me J Visited Clear Lake Dealership and met a nice young man named Mark Harder. This sales person listened to what I wanted in a new vehicle and showed me Jeep Cherokees and test drove. Great salesperson and that night I drove home in my new SUV. Thanks again! More

Worst Experience EVER buying a car-DO NOT GO HERE If I could leave a zero, I would. This is perhaps the most unprofessional business I've ever encountered. Phone calls weren't returned, promises not k If I could leave a zero, I would. This is perhaps the most unprofessional business I've ever encountered. Phone calls weren't returned, promises not kept. On a Friday evening after driving 1/2 way from Katy to Clearlake I called to check another detail on the car only to learn car was in service and we could not test drive it. We were not told this on prior calls. We turned around and called Sat about same car. It was still not available. Called Monday. Was told it MIGHT be ready late Monday night, still in service. Started calling on Tuesday, no one returned calls. Finally get confirmation that we can come test drive it at 6:30 pm . Drive 50 min. On way get a confirmation call that we are coming. We said yes. 20 min later another call from salesperson saying someone else is test driving it. We said DO NOT sell it. We will be there in 10 min. They let us check over the car (crawl around on ground checking out car etc) We asked them to evaluate our car for possible trade in, which they did. Allowed us to test drive (NO GAS, we had to drive and pay to put gas in it) only to come back to buy the car and be told that they had already SOLD it to the people before us. Unbelievable. We feel we were lied to and deceived. Will report to Better Business Bureau. Unacceptable. More

Great overall experience I came in with hopes of finding a vehicle that was just right for me and my 2 kids. Thanks to Andrew Kelly, he made that a reality. I now have a great I came in with hopes of finding a vehicle that was just right for me and my 2 kids. Thanks to Andrew Kelly, he made that a reality. I now have a great vehicle that will not give me no worries for the next 5yrs. I'm so glad I made the decision to come to see them!! More

Daniel Q= Great customer service Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his servi Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his service. Also, Michelle in rental has also been more than helpful. She helped me get in touch with Daniel for his service and had great service herself. Thanks More

Liars Called dealer to ask specifically about a used vehicle on the lot, assured me it was there, drove there and vehicle not available and try to sell me a Called dealer to ask specifically about a used vehicle on the lot, assured me it was there, drove there and vehicle not available and try to sell me a different call. Manager refused to let me speak with salesperson .. Wasted my Saturday night . Had a similar experience 4 yr ago .. I'll never step foot on their lot again More

Dedicated staff Working with Chris H was great. Very dedicated and patient. Request him by name! I didn't like the four and a half hour wait to see finance but it w Working with Chris H was great. Very dedicated and patient. Request him by name! I didn't like the four and a half hour wait to see finance but it was a busy Saturday evening. More

Purchase a new SUV It was my first experience buying a Jeep it was very impressed with the service that was provided by the sales men he was able to find what I was look It was my first experience buying a Jeep it was very impressed with the service that was provided by the sales men he was able to find what I was looking for at best price. More

Sold truck to another when I had a deal in place to buy Went into dealership to test drive a vehicle. Decided I wanted it but needed to come back next day with financing from credit union. Salesman sold v Went into dealership to test drive a vehicle. Decided I wanted it but needed to come back next day with financing from credit union. Salesman sold vehicle when I had appointment. I asked the day before to put down a retain payment but he said they did not do that here. When I spoke with manager the next day, he asked me why I did not. Either a lie or an ignorant salesman. They then tried to sell me a new vehicle way above my budget. I took time off work twice and my time was not respected. Get everything in writing, what they say cannot be trusted. More

Great experience It was a great experience. Sales team understood our needs and worked to meet them. Entire process from vehicle selection to finance was extremely ef It was a great experience. Sales team understood our needs and worked to meet them. Entire process from vehicle selection to finance was extremely efficient. More

Great dealership! Great dealership friendly salespeople!! This is the 4th vehicle I've purchased from this dealership each time smooth sailing. Friendly and courteous s Great dealership friendly salespeople!! This is the 4th vehicle I've purchased from this dealership each time smooth sailing. Friendly and courteous salespeople. I tell my friends and family about them. More