Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

02/19/2025 Traumatic buyers experience I bought a RAM from Erik the salesman 47K cashiers check with extended warranty and it fell apart 45days later. Financial manager Timmie sold us an extended warrant from Erik the salesman 47K cashiers check with extended warranty and it fell apart 45days later. Financial manager Timmie sold us an extended warranty for $7007.51 and it’s worthless because I return my RAM back to the dealership at 7am on 03/31/2025 with only a Uber ride to work (Thanks) and 4 days later no loaner car or rental because Allison in the service department didn’t submit my documents to Kornerstone to approve my rental. $47,000 cash no lease or truck payments and all you can say to me is to trade my truck in and spend more money with you. Allison says Basic warranty gets loaner cars and Extended warranty costs way more than Basic warranty. I request to speak to GM on 04/01/2025 while visiting dealership and the receptionist stated that he was unavailable. Well, he was available for that $47,000 cash and now your dealership has my truck hostage for 4 days with no updates only that a bolt or something missing from my axle because my steering wheel shakes bad..I assume that it will be a simple alignment and my right side needing a tire. I am a Woman that was excited and happy about going to a RAM dealership to purchase my 2nd RAM truck in cash with no lease or monthly payments but now I am traumatized and I feel like they took advantage of me and my money…because I paid in full!! “Where’s my Ram or my Money??? Crystal B..you know my number!! More

great service and great communication. i was kept informed every step of the way. friendly staff as well i was kept informed every step of the way. friendly staff as well More

Had printings issues with my first Navy Federal check it was sent back and this second check was sent off without it being endorsed and no one has contacted me or returned my calls. I finally talked to some was sent back and this second check was sent off without it being endorsed and no one has contacted me or returned my calls. I finally talked to someone from your dealership and they said that it was being took care of . I just want this issue to be taken care of so I can move on with my truck and life. It’s been almost 2 months More

Came in for my first oil change and the service guys (in the shop) put a ding on my driver side rear door and left oily hand prints all over the hood, driver side. Very very disappointed!! the shop) put a ding on my driver side rear door and left oily hand prints all over the hood, driver side. Very very disappointed!! More

The tech performing my oil change rates 5+ stars. Service advisor did fine. Overall- 1 to 1.5 HRS for an oil change, with an appointment is unacceptable. Service advisor did fine. Overall- 1 to 1.5 HRS for an oil change, with an appointment is unacceptable. More

Good quality viechles, great salesman I rate them 10 out 10 wonderful thank y’all so much for y’all’s time 10 wonderful thank y’all so much for y’all’s time More

My service advisor Mehma was more than helpful and very knowledgeable of the issue I was having. I would recommend Big Star to anyone who needs service. knowledgeable of the issue I was having. I would recommend Big Star to anyone who needs service. More

Timmy was awesome in helping me find the perfect car! He was very patient and helpful. Overall, my experience was amazing and the staff was very knowledgeable. He was very patient and helpful. Overall, my experience was amazing and the staff was very knowledgeable. More

No communication from service advisor. Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following wee Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following week to retint font device and passenger windows,a month has gone by still no call from device department to set appointment More

Service is top-notch, dependable, and excellent. I can always count on them to deliver! I can always count on them to deliver! More