Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Decent sales team. Finance (Candy? Connie) was great. False advertising omitting “dealer add ons” totally deceptive. Coffee machine was great. Finance (Candy? Connie) was great. False advertising omitting “dealer add ons” totally deceptive. Coffee machine was great. More

Had a wonderful experience and Ronald was very patient and friendly. Love my new jeep! and friendly. Love my new jeep! More

The sales staff was excellent when I bought my 2025 Jeep Cherokee Summit. Unfortunately it’s now in the shop for warranty repairs. It only has 200 mikes on it. At this point the repair guys have driven i Cherokee Summit. Unfortunately it’s now in the shop for warranty repairs. It only has 200 mikes on it. At this point the repair guys have driven it more than I have. They don’t call me with updates and now I’m on my 2nd week of a rental car. I’m truly disappointed in the customer service side. I know you guys can be better… More

They take my suv for check a error and that take 1 month and they don’t fix anything just say yes we check and we solve the issue but the SUV continue have the same issue and they don’t fix anything just say yes we check and we solve the issue but the SUV continue have the same issue More

I went in for a routine oil change and tire rotation. The original appointment was canceled but they still got to my vehicle quickly. I left and had to search for my wheel lock. It was placed in a cup ho The original appointment was canceled but they still got to my vehicle quickly. I left and had to search for my wheel lock. It was placed in a cup holder for them but that is not where it was returned nor was it handed to me. Found it in the center console. Two weeks later Im informed by my insurance to plug my drive and save device back in. Come to find out that was removed by the dealership during service. I again had to search for it. I couldnt find it. Called the dealership and my message was "relayed" to my service provider. A week later Im still waiting for a call back. I found my device stashed away in a pocket. Overall Im disappointed in the service provided and poor communication form the dealership. To add to the poor communication, I ordered a new visor during my oil change appointment and was told it would arrive that Friday or following Monday. The following Thursday (9 days later) I called and my message was "relayed" to my advisor. No returned call. The next day I call again and finally get my service guy. My visor came in but was damaged so a new one was ordered. Then the replacement was dirty. All of this was the excuse given. No communication for either issue, no proof there was ever these issues. To me, just an excuse for poor communication. Best part of this whole experience was getting the visor installed took about 35 minutes without an appointment. Disappointed overall though. Theres a closer dealership to me, but I chose this one for service. I cant say I will come back after my service contract is up. More

My salesman Nick was super sweet and very helpful. He got me a good price. He got me a good price. More

I was waiting on my part n no one ever called me to say hey it’s here let’s schedule an appointment. So we had to call and ask if the part was in . Customer service not that great no one follows up. hey it’s here let’s schedule an appointment. So we had to call and ask if the part was in . Customer service not that great no one follows up. More

I wanted to buy a truck that I saw online and asked for an out-the-door price. I planned to pay cash and wire the money. I was unable to get an email response with the price. Usually that means that the on an out-the-door price. I planned to pay cash and wire the money. I was unable to get an email response with the price. Usually that means that the online price is dishonest. Tried 4 times to no avail and I'm not gonna call Daniel or Brittany to hear a story. More

Not informative and very un professional…my experience at there dealership was very poor. Would not recommend it. there dealership was very poor. Would not recommend it. More

The service was good and the people were friendly. They had the car I wanted and the price was reasonable. They had the car I wanted and the price was reasonable. More