
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,727 reviews
Waited over a month for the part and needed to call weekly for a statusss. After the expected arrival dates changed 5 times, I called the part supplier directly. After receiving more inaccurate details weekly for a statusss. After the expected arrival dates changed 5 times, I called the part supplier directly. After receiving more inaccurate details from them, I continued calling the dealership another 5 times over a few weeks and the manager finally decided to escalate the issue. A week or so later, the part arrives and I work with the advisor to work with the tech to coordinate a day I could have the repair completed same day, seeing as though I already waited extremely long to have this issue repaired (after it was incorrectly “fixed” the first two times I brought it). The advisor never called me back and I needed to stop by the shop in person to get the answer I needed. I waited another week and brought my car in right at 7am at the scheduled time just for the tech and advisor to not be present until later that day. I feel the issue of a part not arriving on time in a normal scenario is not a big deal, but when you add the fact that my car has been in this shop twice before within the last two months for the same noise that had ultimately been identified by this part that claimed to be en route. Overall, the advisor was bad at following up/doing things she said she would, the dealership lacks transparency and urgency, and the experience was annoying to deal with and time consuming and stressful for avoidable reasons: better communication and follow ups. Aside from this, I’ve had my oil changed twice recently and each time I ask to ensure the sticker in the car is changed so I can monitor the date/mileage and the techs did not do it. Everybody here lacks attention to detail and I likely will never be back again after 4 years of coming here. Before this it was the fact the website allows 50 appointments a day but the techs service 5 cars, meaning you are stuck with a rental until whenever they say so (no understanding of how to estimate when a service will be started, let alone completed). Now I realize there is a bigger issue here that I will never deal with again. More
The staff were very helpful and professional with the process of purchasing the 2023 Toyota Camry SE Night Edition . The floor manager Brittny did a great job of helping out my daughter when she was goi process of purchasing the 2023 Toyota Camry SE Night Edition . The floor manager Brittny did a great job of helping out my daughter when she was going and picking up the vehicle. Thanks Team great job. More
Great customer service. I actually went there to look at a certain vehicle but it was not there anymore. Ended up with a great deal! Everyone very professional and helpfu I actually went there to look at a certain vehicle but it was not there anymore. Ended up with a great deal! Everyone very professional and helpful! Glad I am back in a Ram after many years!! More
Adrian always provides top notch service. He communicates well and handles any issues. I always ask for him by name when I got to the dealership. He communicates well and handles any issues. I always ask for him by name when I got to the dealership. More
The salesman, TJ was really nice and professional. He worked hard to get us a good deal. The finance guy was great as well. He answered all my questions and was so professional. It was a pleasure He worked hard to get us a good deal. The finance guy was great as well. He answered all my questions and was so professional. It was a pleasure buying our RAM 2500 Rebel from here. More
Joshua was very helpful and professional. He answered all my questions and explained everything that needed to be done. Great experience. He answered all my questions and explained everything that needed to be done. Great experience. More