Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Josh in service stuck with my truck thru all the warranty fights and got the work completed. It had to go back in, don’t know why yet, but I called Josh and he jumped on it. fights and got the work completed. It had to go back in, don’t know why yet, but I called Josh and he jumped on it. More

Very disappointed with my experience at this dealership. When I took delivery of my vehicle, I noticed an issue with the paint. Discussed the issue with my salesman who said he would report the issue and When I took delivery of my vehicle, I noticed an issue with the paint. Discussed the issue with my salesman who said he would report the issue and get back to me with a resolution. Within 100 miles the truck began throwing trouble codes and I noticed some things with the instrument cluster that didn't make sense. Called the salesman, sent a text and even pictures. No response. Finally got him on the phone and he said he would call me back in 15 minutes. That was more than 10 days ago. I had received an email stating that if there were any issues to call the General Sales Manager. When I called, I figured I would probably have to leave a voice mail, but instead, the message said that the voice mail was unavailable. When I tried to call the General Manager, I got the same message and was unable to leave a message for him, either. I eventually called back and told the operator that I was trying to discuss my poor experience with anyone interested. No response. I have not received a call from anyone from this dealership about my experience or the issues that I have had with the truck since I took delivery. This is terrible customer service. The terrible product produced by the manufacturer is not the fault of the dealership, but the lack of response and follow up is disappointing, thus the rating. I expected much more from this dealership. On the web site and in the dealership, there are posters and banners stating "We're listening". I disagree. The only person who took interest in my issue was the service advisor who I talked to about the issues I was having with the instrument cluster. He suggested that I take my truck to a different dealership closer to my house since they would not be able to provide a loaner or a rental while my truck with less than 200 miles was being diagnosed. I'd point out that on the web site, it states that there are rental cars on site, but I was told they have no budget for loaners and do not have rentals available. If you are in the market for a new vehicle, I'd suggest going elsewhere. More

The service was okay when purchasing a vehicle. They can use some improvement trying to force the customer to get service packages. They can use some improvement trying to force the customer to get service packages. More

My truck when for a check engine light don’t know what they did to remove gave me a paper that they fill def they done this don’t that when truck come sounding louder then what it sound not sure what they they did to remove gave me a paper that they fill def they done this don’t that when truck come sounding louder then what it sound not sure what they do. More

My wife and I recently had an outstanding car buying experience at Big Star. From the moment we stepped into the dealership, we were greeted with a friendly atmosphere. Our salesman, Kevin, was exceptio experience at Big Star. From the moment we stepped into the dealership, we were greeted with a friendly atmosphere. Our salesman, Kevin, was exceptional—knowledgeable, attentive, and genuinely dedicated to helping us find the perfect vehicle. He took the time to understand our needs and preferences, guiding us through the options without any pressure. The entire process was seamless and enjoyable, making it perhaps our best car buying experience ever. We drove away with a fantastic new truck and a smile, thanks to Kevin’s excellent service! Highly recommended! More

This dealership was the easiest to work with. Dennis Wright was a persistent salesman but not overbearing. He knows his stuff for sure and if we are ever in the market again , we will definitely Dennis Wright was a persistent salesman but not overbearing. He knows his stuff for sure and if we are ever in the market again , we will definitely go to Dennis More

CHRISTIAN AND ADRIAN BOTH VERY HELPFULL AND WILL RETURN FOR SERVICE AT THIS DEALER SHIP. FOR SERVICE AT THIS DEALER SHIP. More

This dealership went above and beyond my expectations, and helped me out unlike any other dealership. and helped me out unlike any other dealership. More