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1,158 Reviews of Big Star Cadillac - Service Center
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November 04, 2021
Wow if customer service factors into your process of patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It se patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It seems the Warranties ,packages and all would be grand fathered Well actually just Honored yet at every point so few they have tried to crab walk and or become very incompetent on basic and vital issues.. Never again More
by Honda2.0T
Employees Worked With
Service and call center .. no call backs , zzBritney zzNorman
July 14, 2021
Bobby Miller is the best service manager. He is the reason I have bought 7 Cadillacs! I have 2 son in laws in car business and Bobby Miller is the main reason I buy Cadillac! reason I have bought 7 Cadillacs! I have 2 son in laws in car business and Bobby Miller is the main reason I buy Cadillac! More
by lindeerambeau
May 14, 2021
He was very professional, not pushy at all and extremely patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend. patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend. More
by Ashley
April 14, 2021
Keith makes sure all our needs are taken care of. I appreciate him and him going above and beyond for us. It’s always a pleasure to deal with when we visit the dealership. He makes the difference. appreciate him and him going above and beyond for us. It’s always a pleasure to deal with when we visit the dealership. He makes the difference. More
by torres2055
Employees Worked With
April 03, 2020
service department I would like to give a special shout out to Jeff Dial, my service advisor at Ron Carter Cadillac in Friendswood. He was a pleasure to deal with. Too I would like to give a special shout out to Jeff Dial, my service advisor at Ron Carter Cadillac in Friendswood. He was a pleasure to deal with. Took my car in for oil change. He called next day to let me know he was gonna check for oil leaks and assign a technician to it. My car was is shop from Friday thru Wednesday and Jeff called daily with an update. If i missed his call, he always answered when I called back (no voicemail). I've never had a service advisor be so attentive. I bought my car at Ron Carter and have had all maintenance done there and have not had any issues with service department. It can be an inconvenience to be without your car but Jeff made it much more enjoyable. Thanks Jeff! Mona Kurthy More
by kurtexan
Employees Worked With
Jeff Dial
April 06, 2019
Everyone very professional and helpful Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican also very helpful. More
by Medenman
Employees Worked With
zzAmie zzGulli
February 05, 2018
GMs Response Not The Truth To Pierce at Ron Carter Cadillac. Your response to our problem stated on our SRX is not truthful. Your service dept. repaired a specific problem we br To Pierce at Ron Carter Cadillac. Your response to our problem stated on our SRX is not truthful. Your service dept. repaired a specific problem we brought the car in for and did not fix it properly. For you to say it was not related is not truthful. Do not try to skirt the issue. You wanted more money to fix the problem you were supposed to fix in the first place. I believe most consumers completely understand this. More
by Consumer
Employees Worked With
April 25, 2017
Sales and service. Excellent sales and service. I leased 3 and purchased 1.....With 1 of the best salesperson ever...Amie Gulli is an Asset to your company... Thank Excellent sales and service. I leased 3 and purchased 1.....With 1 of the best salesperson ever...Amie Gulli is an Asset to your company... Thank You ....As a Famous American,once said.... I shall return..,, More
by Captjack
Employees Worked With
zzAmie zzGulli, zzJune zzBarron
June 15, 2016
No service at service dept. Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm done with this dealership. More
by lastcaddyever
Employees Worked With
None
