351 Reviews of Big Star Buick GMC - Service Center
Definitely! I would recommend this service center to anyone! My time spent here was excellent! Great service and friendly people! The atmosphere was inviting and comfortable. I waited in the lobby area and was a My time spent here was excellent! Great service and friendly people! The atmosphere was inviting and comfortable. I waited in the lobby area and was able to get some work done as well. More
No service Was told by the service department to schedule an appointment . Made appointment for the following day at 10 AM and dropped my truck off at 0900. Chec Was told by the service department to schedule an appointment . Made appointment for the following day at 10 AM and dropped my truck off at 0900. Checked back at 1330 and the truck still hadnt been looked at. Service department then said appointment times dont mean anything that they had vehicles from the day before sitting that had appointments as well. Before leaving without any work being done and a day wasted another gentleman came in and asked them to make sure they put all the bolts back on his skid plate since last time they didnt and it dropped while he was driving. More
Do not use this dealership! I was called by the dealership to bring my truck in for recall work, the service people were not very friendly in the morning, They didn't seem very I was called by the dealership to bring my truck in for recall work, the service people were not very friendly in the morning, They didn't seem very happy and appeared to want to be somewhere else. Now, I get endless fliers iin the mail, and unsolicited phone calls and mail requesting me to trade in my truck that is only 4 years old. I have requested that my name, number, email and address be removed, yet they continue. Do not go here, unless you want to be relentlessly bothered and your mailbox full for the rest of your life. More
Terrible customer service Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comi Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comical when compared to their actions. Terrible experience. I will never again be associated with this organization, and I may not even buy another GM product, due to the lack of respect for customers shown to me by the general manager. More
Service on my gmc 1 ton Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a probl Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a problem seems to be fuel I will write a review good or bad . More
Thankful for Tim Znidarsic in the Service Dept My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to the age of the vehicle and the damage that the parts may not even be found. With patience and Tim Znidarsic my service rep at Baytown GMC Buick my car was repaired with a new key and a great relief. Tim also made sure my car was safe to drive and needed maintenance was done. Oil change, new battery, both rear windows in my car would not stay closed and were repaired leaving me no further concern of my windows being left down. Tim made sure the brakes were in good shape and that my car would be safe to drive on the road. I’m grateful to Tim for understanding Without these repairs that I would not have transportation. When I’m able I will return to purchase my next vehicle at Baytown GMC Buick because their not just a business selling and repairing cars they reach out to the needs of each individuals to see that they have transportation at an affordable rate that fits the customers income. Thank you so very much. I’m on the road again😀 More
Fast several That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and a That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and also water that's awesome some other place don't even have this and GMC does I will recommend it to my friends More
maintenance and recall Hector assisted in the servicing of our vehicle, was very helpful, completed in a timely manner. Very professional! Thank you. We purchased another GM Hector assisted in the servicing of our vehicle, was very helpful, completed in a timely manner. Very professional! Thank you. We purchased another GMC Terrain today while our GMC truck was serviced. More
Fast service reasonable pricing! Very friendly and courteous Hector was always checking on me! Customer areas were clean and coffee was good! They took good care o reasonable pricing! Very friendly and courteous Hector was always checking on me! Customer areas were clean and coffee was good! They took good care of me! More
Simply Better Best place ever!!! Working with Andy Tiwari on repairs is great John was easy to deal with for Loaners..........:).............Baytown GMC Buick best Best place ever!!! Working with Andy Tiwari on repairs is great John was easy to deal with for Loaners..........:).............Baytown GMC Buick best dealer in town More