Big Star Buick GMC - Service Center

Wait time was almost 4 hrs for a 15-30 minute recall job. Unfortunately, time is not recompensed for having to wait on a part to be added that should have been on the headlights before the purchase. Unfortunately, time is not recompensed for having to wait on a part to be added that should have been on the headlights before the purchase. More

good place to purchase a vehicle and good service Martin my sales man he’s putty good my sales man he’s putty good More

They got through faster than ever. The suv came back clean and ready to go The suv came back clean and ready to go More

Took a while to get the chip in. No one called when it came in. But l called, was told the chip was there and they had it installed the next day, nice folks. No one called when it came in. But l called, was told the chip was there and they had it installed the next day, nice folks. More

The service manager Joe Mora was pretty rude he doesn’t listen to you when you tell him something I changed my phone number and told him he neglected to do. So I was the one constantly calling and asking f listen to you when you tell him something I changed my phone number and told him he neglected to do. So I was the one constantly calling and asking for updates about my vehicle. Completely big lack of communication. Horrible service in my opinion. He needs a better attitude about his job and the way he carries himself. You want to keep your customers happy and it all starts with service! Do better people!! More

Great Staff & Service, A Big Thanks to Victoria for going above & Beyond Her Line of Duty !!!!!!!!!!! above & Beyond Her Line of Duty !!!!!!!!!!! More

The people are really great but they were unable to fix the wind noise problem I’m having, couldn’t find anything wrong 😑 I know it’s not my imagination, I have a friend with the same car and his doesn’t the wind noise problem I’m having, couldn’t find anything wrong 😑 I know it’s not my imagination, I have a friend with the same car and his doesn’t have any wind noise. It’s really bad on the freeway. More

Chris and Tim took very good care of us. Took our truck in late one day and got it back the very next day... Took our truck in late one day and got it back the very next day... More

The workers in the service department have continously provided poor customer service. I was initially told that having my truck diagnosed would be a minimum of 5 days. By the fifth day mark my truck wasn provided poor customer service. I was initially told that having my truck diagnosed would be a minimum of 5 days. By the fifth day mark my truck wasn't looked at. Then when trying to call no matter what day or time no one answers. And if I do get an answer no one has information on the status of my truck. I was told at one point that my truck was good to pick up however when I got there to pick up the truck my keys were locked in a safety box that no one had access to. This led to my truck being left there for another full week. The reason behind that is the dealership could not get me a loaner. And I could not get a loaner from my insurance company. In total my truck was at the dealership for over a month. When I received my vehicle for some reason my heat was turned on full blast. When paying out there were staff members sitting in offices just talking while multiple customers were waiting to he helped. At every turn I was given excuses. After a month those excuses don't matter. I will never be returning for any service to this dealership. I will be looking for more ways to let GMC and Buick know that this dealership is horrible. I don't understand why I wasn't given an option to have my truck diagnosed on one day. Then once parts were ordered and delivered have my truck scheduled on a second day. This dealership knew they were understaffed and had a lot on back order. The first move would have been to let the customer know what is exactly going on and the best course of action based on the current circumstances. A customer should not have to pry information out of the staff in order to make the best informed decision. The lack of communication and transparency bt the staff is what cause all of the problems. More

Joe Mora was very professional and told me everything that was goimg on or what they recommend to be done that was goimg on or what they recommend to be done More