Big Star Buick GMC - Service Center

Big Star Buick GMC service department has done a really good job servicing my vehicle. I don’t like that it’s very difficult near impossible to speak to an actual service advisor when trying to schedule se good job servicing my vehicle. I don’t like that it’s very difficult near impossible to speak to an actual service advisor when trying to schedule services. It’s necessary occasionally to determine cost estimates and time to perform service. Leaving messages is a waste of time, they never callback. This has happened more than once. I really wish they would realize how important “customer service” truly is. More

Professional, Respectful, Excellent,Kind, Clean,Reasonable,Hard Workers. I have brought several Vehicles from this Dealership Clean,Reasonable,Hard Workers. I have brought several Vehicles from this Dealership More

I have had issues with my interior being dirty after every service. I have light interior which has been explained and grease residue is left each time. Last time grease was left on floormats so I sent every service. I have light interior which has been explained and grease residue is left each time. Last time grease was left on floormats so I sent it back and still had to go home and clean spots left on door and console. I will be taking my service elsewhere. More

communication was excellent and Joe was able to address and take care of all of our concerns. Service on our vehicle was completed sooner than expected. and take care of all of our concerns. Service on our vehicle was completed sooner than expected. More

Mr. Houston has been my sales rep for several purchased that I have made. He is very respectful and easy to work with. I like Big Star, because there is no pressure. that I have made. He is very respectful and easy to work with. I like Big Star, because there is no pressure. More

Everyone was very polite and professional. The service manager (Joe) responded to my last concern immediately. My visit was excellent. The service manager (Joe) responded to my last concern immediately. My visit was excellent. More

Today was my first oil, filter and tire rotation on my gmc 2023 everything was good, Custumer service good , at the end my truck was washed and on time 👍 good job baytown gmc. gmc 2023 everything was good, Custumer service good , at the end my truck was washed and on time 👍 good job baytown gmc. More

Haven’t had any problems with my vehicle since the last time I serviced it time I serviced it More

Friendly staff, we did not feel pressured to make a decision on the first day. They were able to get us the rate we were aiming for the next day. decision on the first day. They were able to get us the rate we were aiming for the next day. More

Scheduled an oil change and tire rotation and all good to go. Took 2 hours. go. Took 2 hours. More