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Big Star Buick GMC - Service Center

Baytown, TX

4.0
351 Reviews

351 Reviews of Big Star Buick GMC - Service Center

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January 17, 2024

Everyone was very helpful. They went out of their way to be sure I was satisfied. More

by TSTASKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Day
January 17, 2024

I had the best experience there and can't wait to go back again to get my truck serviced More

by markaguilar1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

The service was great, they asked me many questions about the truck, and they were pretty fast at dog nosing the problem and getting it back to me. 10/10 More

by stavo.her
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
January 17, 2024

Absolutely the worst service I have ever gotten from a dealership. From grease all over my car interior to wrong tires and now an oil light on just after oil change. This is a car that was almost $100,000 More

by laallison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea what their names are
January 17, 2024

Service department is horrible, had a 9:30 appt to change oil and rotate tires, check computer next day at 4 pm still haven’t touched truck, why do they need vehicle 2 days before they do the work More

by benniehuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
January 17, 2024

Everyone was nice. The technician kept me informed of the status of my oil change and any additional service concerns. Fast check out on my phone. More

by arleneadams06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin in customer service
January 17, 2024

Communication was horrible and not helpful and took too long with my vehicle had to miss work More

by jerrel.merchant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
January 17, 2024

Employes conduct themselfs in a professional lever and very friendly . I highly recommend this dealer to anyone in the market for a vehicle. More

by Jprod630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bohanon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Zavalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelton Rembert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Driver III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Drews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tax Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Patlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2024

Overall, from many GMC dealers I’ve encountered, this dealership is the best in all facets of customer service. More

by niko.azucenas.na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Zavalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Worley
January 04, 2024

This is the fifth vehicle I have purchased from them. Good service, oil change deal is good. More

by RWLEWIS7703
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn. 10
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