Big Star Buick GMC - Service Center

They didn’t tell me the tires on the vehicle I Bought from them in July had dry rotted tires and that I needed an alignment from them in July had dry rotted tires and that I needed an alignment More

He was very helpful and courteous Dealership completes the work timely and Dustin made the experience easy the work timely and Dustin made the experience easy More

Got ghosted after servicing my truck. Sent it in for a recall and an ac issue. Was told it could be 3 to 5 days top by service people. 2 months later, finally got my truck back. Reported Sent it in for a recall and an ac issue. Was told it could be 3 to 5 days top by service people. 2 months later, finally got my truck back. Reported damage done to my front bumper. After several attempts to get it taken care of, I got ghosted. 2nd service after tire rotation. I received my truck with a missing lug nut. Reported it and got ghosted after trying to get issue taken care of. More

In and out, just like we wanted We drive over from Deer Park, drop off the truck, go eat lunch and then she called to say it was ready! Quick and easy! Park, drop off the truck, go eat lunch and then she called to say it was ready! Quick and easy! More

The truck always just as advertised but I was misled on the amount of dealer add-ons that were added to the price the amount of dealer add-ons that were added to the price More

Good service,was finished in a timely manner. I like that they provide Uber transportation home and back. I like that they provide Uber transportation home and back. More

Great sales rep He went beyond to make my surprise for my husband happy . Great Salesman my husband happy . Great Salesman More

The dealership is convenient and they are timely. They see as scheduled and they are polite. They see as scheduled and they are polite. More

5 hours for a oil change and air filters is crazy. That wait time is ridiculous That wait time is ridiculous More

Could not fix my problem after 2 visits, the technicians here lack skills and experience. here lack skills and experience. More