351 Reviews of Big Star Buick GMC - Service Center
I am very pleased with the attention and dedication given by the service advisor to me even though I came in without an appointment he did everything he could to return my truck in a timely manner. I give hi by the service advisor to me even though I came in without an appointment he did everything he could to return my truck in a timely manner. I give him all 10 on my survey. More
While a was visiting Texas, my engine light came on, so I decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop off, I received a call letting me know that they did not have the replacement part (turbocharger) and didn’t know when it was going to be available. Since the car was not drivable I had to leave the car there. When I was already on my way home to Chicago, I received a call that my car is ready. I had to drive back to Baytown, pick up the car and drive back to Chicago. On the way back the engine light came back again and the car started to loose power, so I decided to take the car to a GMC service center in Chicago. I ended paying $230.00 for the diagnostic and an estimate of $1,550.00 for the repairs. The most disturbing and frustrating was to heard that the problem was caused because the Big Star Buick GMC didn’t replace the turbocharger correctly, and I have to pay out of my own pocket which it was unfair. More
Thank you Joe for always giving us a great services. The only one that I can trust that my car is going to get the care and maintenance that it needs. The only one that I can trust that my car is going to get the care and maintenance that it needs. More