Big Island Motors Hilo

I like my car but I hate their service I bought a brand new Hyundai here. I love my car thus far. Three weeks ago I came back to make an appointment for its first service. I am bringing it I bought a brand new Hyundai here. I love my car thus far. Three weeks ago I came back to make an appointment for its first service. I am bringing it here because the salesperson told me at the time of buying that they keep meticulous mechanic records and Hyundai is super strict on warranty issues so their records will be examined should I have an issue. Anyway, upon walking in to make an appointment I see 3 people at the counter and not one person even acknowledges me. I wait 4 minutes before even getting acknowledged. Finally I ask to make an appointment and he says "Good thing you came in now cuz we are booked tight for weeks". Ok so I get an appointment for 3 weeks later. I show up today for my appointment. I was about 20 minutes early but I go into the service office. Again no acknowledgement. Finally another 5 minutes later I am able to check in. Mind you no one else besides 4 workers are in the office. I told him I am here for an oil change and I will be waiting and does he have an estimate on how long it will take. He says probably 2 to 2 1/2 hours. Really? Just an oil change! Killing me. Ok I have no choice but to wait. I head to the "customers lounge". So here I am at the so called lounge. There is one old worn couch that is so incredibly uncomfortable. There is a tv and a dirty old water cooler. About an hour into waiting a worker comes in to get water. He fills his cup and spills it on the floor. He doesn't bother to clean it up and walks out. Seriously? Anyhow, I am still waiting and haven't heard from anyone on the progress. Hoping I get outta here soon and the car is in tip top shape without costing me an arm and a leg. Thinking I will find a different place for service who also keeps meticulous records so as I don't ever have to come back. Seems like the DeLuz family needs to work on customer service if they want to keep customers. I really wish I could have bought my car elsewhere. More

dirty dealers I bought a car that had been uncleaned from the previouse owner. I made an agreement upon the sale to return to have it cleaned,when i came to pick up I bought a car that had been uncleaned from the previouse owner. I made an agreement upon the sale to return to have it cleaned,when i came to pick up the car had a serious problem vibrating at high speeds. so i needed to return again and was charged to repair a loosened spark plug wire even though i had bought a warranty. More