Bev Smith Kia

This is my 3rd Telluride I've purchased from Bev Smith Kia. The service here is exceptional. Kia. The service here is exceptional. More

My salesman, Pat, went above and beyond in making this a positive car buying experience. I had selected 2 models from the available inventory online the day before and he had them ready for me to test driv positive car buying experience. I had selected 2 models from the available inventory online the day before and he had them ready for me to test drive for my appointment the next day. Pat patiently explained the difference between the trim packages and features. He even carefully removed a decal from my trade in that I had gotten last summer from the Myrtle Beach State Park and put it on my new Kia Sportage PHEV back window. Ron Wise was an excellent instructor/delivery specialist. The Kia Sportage PHEV does so much more than I expected. The whole team at Bev Smith's Kia were exceptional! More

Great Service! ! KIA gave Exceptional service. The Service Department went above and beyond. They were very professional and knowledgeable. ! KIA gave Exceptional service. The Service Department went above and beyond. They were very professional and knowledgeable. More

Like prior reviews our biggest complaint about this car buying experience was the lack of transparency in the listed price. When it came down to discussing price there were additional fees to the tune of a buying experience was the lack of transparency in the listed price. When it came down to discussing price there were additional fees to the tune of almost $2600 and when we inquired as to the breakdown of these fees we were told the internet price is never the price. When we initially started discussing we knew about the $1995 for the Factory Certified rating plus the always xx dealer fee of $898.50. But when the sales agent sat down with us the fees were $3995 and when asked for a breakdown were told it included the Factory Certified rating as well as the trim package, which we never asked for. Immediately we said that needed to be adjusted to $1995, which we were told, which they did, but then you are no longer in a position to negotiate on price. Meeting with the Finance Department was less fun for sure. High Pressure to purchase additional coverage offered thru Kia with very little explanation of exactly what the coverages include and how they may or may not overlap with the existing factory coverage, which seeing the vehicle had 16,540 miles and factory coverage is 6 year / 60,000 miles. As soon as we declined the additional coverage the demeanor instantly changed and there was an effort to guilt us into buying by making us feel like we are in the 5% of customers who don’t see value in the additional coverage. We did agree to add the additional coverage for Tire and Oil change which totaled $2100 over the life of the coverage or $30 additional a month, only to find out after being given the thumb drive with all our documents that we were already charged $886 for Road Side Hazard (which covers tires) through Fidelity Warranty the same insurer we agreed to add the additional coverage in the way of Maintenance Agreement which included tire replacement and oil changes. So, in hindsight we may see value of possibly $1500 for oil changes if they truly honor the agreement, but the tire protection we already had through the Road Hazard coverage nobody bothered to explain because they were to focused on selling additional that really is not needed and not worth the price. This is just our opinion yes but supported by plenty of other analyses easily found on the internet. So, the lesson I learned is I will never buy another vehicle in a dealership ever again!!! High Pressure sales and lack of visibility on pricing and minimal support after you have signed is disappointing. The jury is out how our experience will be going forward, we just hope Bev Smith actually honors what they say and provides the customer service they claim to. Advice for future customers. Look everything over closely and be prepared once you sit with the finance department you will be pressured into purchasing coverage you may not need and ask a lot of questions. I asked on two occasions what the interest rate would be and was told you both are Tier 1 so you should get a solid rate of 6.5%-7%. In the end we were never told any details and only realized our rate was 8.2% and financed through Kia when were picked up the vehicle and finally given the thumb drive with all our documents. You will be reviewing the documents on a desk sized tablet, so it is difficult to review like paper contracts and there of course is the pressure to sign quickly. Call ahead and inquire about the price and ask directly about the hidden fees that get tacked on, so you will be more prepared! More

Great experience! ! Love the fact that the salesperson (Pat and D-Wade) did not put pressure on me and were very respectful. ! Love the fact that the salesperson (Pat and D-Wade) did not put pressure on me and were very respectful. More

Caitlin was very nice and professional and kept me informed throughout the whole service period. Avery valued employee. informed throughout the whole service period. Avery valued employee. More

Met immediately upon arrival advised of approximate duration of services and offered ride home if desired. I opted to wait and enjoyed coffee and snacks. Service was completed in sooner than estimated duration of services and offered ride home if desired. I opted to wait and enjoyed coffee and snacks. Service was completed in sooner than estimated. Very happy with visit More

Go see Noelia, she will help you find the right vehicle without any pressure and you will get a fair deal. Purchased my second vehicle from this dealership. Excellent experience start to finish both times without any pressure and you will get a fair deal. Purchased my second vehicle from this dealership. Excellent experience start to finish both times. More

Got me in on time for my appointment. Got me out on time . Corey was very professional. Got me out on time . Corey was very professional. More

Great service all around. Went in for an oil change left the vehicle and an hour and a half the car was done. Went in for an oil change left the vehicle and an hour and a half the car was done. More