Bev Smith Kia

Worst Experience Ever - Bar None The only reason I scored one star is because NO STARS is not allowed. My daughter and I found a vehicle we wanted to purchase at this dealership but The only reason I scored one star is because NO STARS is not allowed. My daughter and I found a vehicle we wanted to purchase at this dealership but still wanted to look around. During the test drive we discussed the warranty with out salesman. We were going to get the remainder of the 10 yr./ 100K warranty which also included roadside assistance, rental cars and lodging if the vehicle broke down. We validated this 2 more times, through our salesman, at the dealership. This was a major selling point influencing our decision to purchase a 2012 model year vehicle. Our cost of the vehicle was $11500 with a bottom line of $13490. As we were leaving, the salesman Brian Taylor, came running out and lowered the price of the vehicle to $10.999 which should result in the out the door price reducing by at least $500 probably more with taxes reduced. We thanked him and said we would be back. After looking at other vehicles we decided the Sedona at Bev Smith was the vehicle. My daughter texted Brian validating that indeed that deal was still valid at less than $13000 out the door. When we arrived back at the dealership the first thing our salesman tells us is "you know they are going to mess with you on the price." I told him we were here to purchase a vehicle and I hoped they were not going to mess that up. Sure enough it took 3 iterations with the sales manager to get back to the agreed upon price of $13000 out the door. Next item was to review and initial each page of the Carfax report, which I thought was odd. In the Carfax report the Factory Warranty was listed as expired so once again we questioned the warranty. We were assured by Brian Taylor the remainder of factory warranty was in place and we would be covered. The salesman even brought out a piece of paper that stated the Factory Warranty was in place and had us sign it. That paper was never to be seen again. Fast forward to finance office, there are a couple issues such as we told Brian how much we were going to provide as a down payment. When the paperwork was presented the down payment reflected was $0 which drove the payments way up. Finally we have a paper placed in front of us reflecting a 60 day warranty on the vehicle. Obviously we questioned this and were told by the finance person that the vehicle was not eligible for remainder of Factory Warranty. We stated that this was a deal breaker so he called our salesperson back in office and the finance person left. The salesman, Brian Taylor, again stated and assured us the Factory Warranty was in place. He left the office and the finance person comes back in ready for us to sign the 60 day warranty. Needless to say this was the end of the transaction and we destroyed the paperwork that had been signed. I requested to seen the head person at the dealership. This individual proceeded to inform me that I must have "misunderstood" what the salesman had told me. Both my daughter and I reiterated our story to no avail as he continued to essentially call us "liars". He called in the salesman, Brian Taylor (can't use his name too much so everyone knows who was the major problem with this transaction) and asked if he knew that the car had to be "certified" to have Factory Warranty be in place, Brian stated yes. He then asked Brian if he knew the car was not "certified" and Bryan replied yes. He then asked Brian if he told us the Factory Warranty would be in effect to which Brian responded no he did not tell us that. Brian Taylor lied directly to his senior manager with me the paying customer standing there. As a side not the senior manger was completely uninterested in our issue to the point that as we were having a conversation his phone rings and he answers it without saying excuse me or anything. I do understand, after several discussions with people that the Factory Warranty should not have been in effect, my problem which the senior manager could not seem to figure out was the outright LIES his staff told to me and worse the senior manager essentially calling me and my daughter liars as we "misunderstood". Obviously I will never ever spend a penny in these dealerships. On the positive side at least my daughter got to see first hand how crooked a car salesman and dealership can be and what to look out for in future vehicle purchases. More

The service was friendly The service at Bev Smith Kia was great very friendly and honest, if there was something wrong with what they did they would let you know or if there w The service at Bev Smith Kia was great very friendly and honest, if there was something wrong with what they did they would let you know or if there was something else that had to been done also they would not perform the work unless they let me know. More

Timely, efficient service I was greeted immediately and then referred to my advisor, Scott, who went over what I needed which was routine maintenance. I was very pleased at ho I was greeted immediately and then referred to my advisor, Scott, who went over what I needed which was routine maintenance. I was very pleased at how quickly he called to say that the car was ready. More

Professional and friendly! The Service I received was timely, friendly and more so, accurate ! My experience at this dealership has been very, very good. I have NO Complaints !! The Service I received was timely, friendly and more so, accurate ! My experience at this dealership has been very, very good. I have NO Complaints !! Keep up the great work..... More

Great Customer Service Kia is always professional, friendly and very helpful. Short waiting time and everyone is nice. Free coffee and snacks while you wait. What else do Kia is always professional, friendly and very helpful. Short waiting time and everyone is nice. Free coffee and snacks while you wait. What else do you need. Kia trains there employees the correct way on customer service skills. Way to go Kia that is why every ten cars in the road is a Kia now, at least in my area in Pt St Lucie Florida. Lea Martin More

Excellent Customer Service The service at Bev Smith Kia in Fort Pierce is exceptional. The waiting area is clean, comfortable and food, snacks and drinks are provided as well as The service at Bev Smith Kia in Fort Pierce is exceptional. The waiting area is clean, comfortable and food, snacks and drinks are provided as well as charging stations and computer stations. Service is pretty quick and if there is any problems they are taken care of immediately. More

Bev Smith Kia Love Bev Smith Kia great service and professional people. Even has great coffee and snacks while you wait. Was done in a timely manner. We own a Soren Love Bev Smith Kia great service and professional people. Even has great coffee and snacks while you wait. Was done in a timely manner. We own a Sorento and Forte and will be KIA owners for a long time More

The best service representative I've ever had The service was good the man who handled the service was excellent friendly knowledgeable and made it very easy to do. He was very professional and k The service was good the man who handled the service was excellent friendly knowledgeable and made it very easy to do. He was very professional and knew his job well More

Service dept made by life xxxx for 10 days Bev Smith KIA Service Department of Fort Pierce: This was 10 days of xxxx but I want to make this short and to the point. Service dept. dented my car Bev Smith KIA Service Department of Fort Pierce: This was 10 days of xxxx but I want to make this short and to the point. Service dept. dented my car during service. 1st loaner car was loaded with roaches and had expired tags. Went three days without a car. 2nd loaner car was clean. They had my car in their shop for 8 days no updates, no phone calls. I had to call Bev Smith KIA, email the manager and the body shop they took it to. I felt as if I was never getting my car back. I was at their mercy. I feel if a company damages your car it is there job to keep you informed and get your car back to you ASAP. The Service manager said your car will look better than when you brought it to us. I have proof of that in an email. They did nothing to make my car look any better than when I brought it in. NOTHING. Except to dent it and lower its value. My car will NEVER go to any BEV SMITH dealerships to have anything done. I will drive to WPB or Vero to have work done on my KIA. I was also told my peeling rims were under warranty. A professional service advisor that has been working at KIA for years should not inspect my rims tell me they are under warranty, order them, then have them ½ installed then come tell me sorry the rims you have on your car are not factory rims, theses will cost you 1800.00. They will never see my car again. They will never see any of my KIAS. I own 3 of them. My sister said she will not bring her KIA their dealership ever, after what they did to me. If we can cancel my Mom’s service plan she will never go there. I should have been top priority because they damaged my car. If the review site lets me please look at my photos. More

good job, as always My apt. started on time, it was completed approx. when stated. All staff and service people were polite and courteous. That's why I've been coming her My apt. started on time, it was completed approx. when stated. All staff and service people were polite and courteous. That's why I've been coming here for ten years ! More