Bev Smith Kia

Fred and his entire team were friendly and efficient. Several times during my visit, other members of the Bev Smith staff stopped to ask me if I needed a beverage or snack. When it became clear the maint Several times during my visit, other members of the Bev Smith staff stopped to ask me if I needed a beverage or snack. When it became clear the maintenance couldn’t be finished in one day, Fred arranged a loaner via the rental office. The staff in the rental office were excellent, friendly, and accommodating. The vehicle was ready when promised, and I was treated as more than just a valued customer upon my return to pick it up. More

The dealership is very helpful and professional. You are not on your own once the purchase is made. The only reason that I didn't give it 5 stars is that the salespeople help you keep within your You are not on your own once the purchase is made. The only reason that I didn't give it 5 stars is that the salespeople help you keep within your budget, however, once you go into financing, all bets are off because to get the coverage you feel is necessary puts you way over budget. Also, financing people are very high pressure. Some necessary coverage should come with the vehicle, especially a brand new one. More

fast friendly and informative for me they have always taken good care of me and my car any mistakes that may have happened they were fast in taking care of it as well. taken good care of me and my car any mistakes that may have happened they were fast in taking care of it as well. More

Clean. Welcoming. Not a pressured atmosphere. Staff were friendly, welcoming. Salesmen Dave Ciullo and Todd Klitenic made the entire experience seamles Welcoming. Not a pressured atmosphere. Staff were friendly, welcoming. Salesmen Dave Ciullo and Todd Klitenic made the entire experience seamless. There were no hiccups at all. The last time I came to this dealership was four years ago and I did not purchase a vehicle. My husband and I were extremely impressed with our experience this time. But kudos go to Dave and Todd. They knew what we wanted and brought the car right up to us! I have been telling everyone how wonderful our experience was. And the follow up calls-exceptional. And Sabrina who walked us through all the “bells and whistles “ in the car was extremely helpful. Never had that before and we have bought quite a few cars is our lifetime! Thank you for making want to come back again! More

Kerby was my husband and I’d salesman and he was helpful and patient! We closed our deal late evening and Kerby and Javon stayed the whole time and took great care of us getting everything finalized! and patient! We closed our deal late evening and Kerby and Javon stayed the whole time and took great care of us getting everything finalized! More

Great experience all around from sales through finance. Would recommend to anyone. Thanks for everything. Would recommend to anyone. Thanks for everything. More

This is my 3rd Telluride I've purchased from Bev Smith Kia. The service here is exceptional. Kia. The service here is exceptional. More

My salesman, Pat, went above and beyond in making this a positive car buying experience. I had selected 2 models from the available inventory online the day before and he had them ready for me to test driv positive car buying experience. I had selected 2 models from the available inventory online the day before and he had them ready for me to test drive for my appointment the next day. Pat patiently explained the difference between the trim packages and features. He even carefully removed a decal from my trade in that I had gotten last summer from the Myrtle Beach State Park and put it on my new Kia Sportage PHEV back window. Ron Wise was an excellent instructor/delivery specialist. The Kia Sportage PHEV does so much more than I expected. The whole team at Bev Smith's Kia were exceptional! More

Great Service! ! KIA gave Exceptional service. The Service Department went above and beyond. They were very professional and knowledgeable. ! KIA gave Exceptional service. The Service Department went above and beyond. They were very professional and knowledgeable. More

Like prior reviews our biggest complaint about this car buying experience was the lack of transparency in the listed price. When it came down to discussing price there were additional fees to the tune of a buying experience was the lack of transparency in the listed price. When it came down to discussing price there were additional fees to the tune of almost $2600 and when we inquired as to the breakdown of these fees we were told the internet price is never the price. When we initially started discussing we knew about the $1995 for the Factory Certified rating plus the always xx dealer fee of $898.50. But when the sales agent sat down with us the fees were $3995 and when asked for a breakdown were told it included the Factory Certified rating as well as the trim package, which we never asked for. Immediately we said that needed to be adjusted to $1995, which we were told, which they did, but then you are no longer in a position to negotiate on price. Meeting with the Finance Department was less fun for sure. High Pressure to purchase additional coverage offered thru Kia with very little explanation of exactly what the coverages include and how they may or may not overlap with the existing factory coverage, which seeing the vehicle had 16,540 miles and factory coverage is 6 year / 60,000 miles. As soon as we declined the additional coverage the demeanor instantly changed and there was an effort to guilt us into buying by making us feel like we are in the 5% of customers who don’t see value in the additional coverage. We did agree to add the additional coverage for Tire and Oil change which totaled $2100 over the life of the coverage or $30 additional a month, only to find out after being given the thumb drive with all our documents that we were already charged $886 for Road Side Hazard (which covers tires) through Fidelity Warranty the same insurer we agreed to add the additional coverage in the way of Maintenance Agreement which included tire replacement and oil changes. So, in hindsight we may see value of possibly $1500 for oil changes if they truly honor the agreement, but the tire protection we already had through the Road Hazard coverage nobody bothered to explain because they were to focused on selling additional that really is not needed and not worth the price. This is just our opinion yes but supported by plenty of other analyses easily found on the internet. So, the lesson I learned is I will never buy another vehicle in a dealership ever again!!! High Pressure sales and lack of visibility on pricing and minimal support after you have signed is disappointing. The jury is out how our experience will be going forward, we just hope Bev Smith actually honors what they say and provides the customer service they claim to. Advice for future customers. Look everything over closely and be prepared once you sit with the finance department you will be pressured into purchasing coverage you may not need and ask a lot of questions. I asked on two occasions what the interest rate would be and was told you both are Tier 1 so you should get a solid rate of 6.5%-7%. In the end we were never told any details and only realized our rate was 8.2% and financed through Kia when were picked up the vehicle and finally given the thumb drive with all our documents. You will be reviewing the documents on a desk sized tablet, so it is difficult to review like paper contracts and there of course is the pressure to sign quickly. Call ahead and inquire about the price and ask directly about the hidden fees that get tacked on, so you will be more prepared! More